Ziflow

1. Integration with Existing Tools:

   • Ziflow offers a no-code/low-code integration platform that allows users to connect with thousands of tools and apps such as monday.com, Asana, Dropbox, and Google Drive. This simplifies the integration process and ensures that Ziflow can work alongside the tools that teams are already using.

2. Adobe Creative Tools Integration:

   • For teams using Adobe creative tools, Ziflow provides plugins for InDesign, Premiere Pro, Photoshop, After Effects, and Illustrator. This allows users to manage creative review and approval processes directly from these tools, streamlining the workflow for creative teams.

3. Custom Forms and Automation:

   • Ziflow offers custom intake forms that can be used to collect assets and feedback from anyone, plugging directly into the feedback workflow. Additionally, Zibots can be used to automate various processes, reducing manual tasks and increasing efficiency.

4. API Integration:

   • For more advanced customization, Ziflow provides a robust API that allows users to embed Ziflow's features into their own applications. This enables deeper integration and customization to meet specific business needs.

1. Branding Options:

   • Starter Plan: Basic branding options, including uploading a company logo and choosing a subdomain name.

   • Business and Enterprise Plans: Advanced branding options, such as uploading logos for the dashboard, proof viewer, emails, and favicon. The Enterprise plan also allows for a custom domain and full white-labeling of the platform.

2. Workflow Customization:

   • Ziflow provides highly customizable workflow templates that can be adapted for different clients, media types, and specific approval needs. This includes setting up automated workflows with triggers based on time, decisions, and other criteria.

3. API and Integrations:

   • Ziflow offers a robust API that allows users to embed its features into their own applications. It also integrates with over 1,000 tools and apps, including monday.com, Asana, Dropbox, Google Drive, and Adobe Creative Cloud, enabling seamless integration with existing workflows.

4. Custom Forms and Automation:

   • Users can create custom intake forms to collect assets and feedback, which plug directly into the feedback workflow. Zibots can be used to automate various processes, reducing manual tasks and increasing efficiency.

1. Pricing Plans:

   • Ziflow offers several pricing plans:

     • Personal Plan: Free, includes basic features.

     • Starter Plan: $25 per user per month, includes asset archiving, basic branding, and customized emails.

     • Business Plan: $50 per user per month, includes advanced branding, advanced commenting, and 2-stage workflows.

     • Enterprise Plan: Custom pricing includes advanced admin controls, automated workflows, and enterprise-grade security.

2. Setup Fees:

   • There is no explicit setup fees mentioned, but the Enterprise plan includes tailored onboarding and premium support, which may imply additional costs for these services.

3. Maintenance and Support Charges:

   • Ziflow offers various support options, including online support, 24/7 email and chat support, and priority phone and Zoom-based support. The level of support varies by plan, with premium support available for Enterprise users.

1. Success Start Program:

   • Ziflow's Success Start program provides personalized account setup and training to help teams get up and running quickly. This includes assistance with setup, user training, and workflow analysis.

2. Training Solutions:

   • Ziflow offers instructor-led training courses through its Training & Services program. These courses are delivered in a virtual classroom and tailored to the customer's unique use case and creative workflow.

3. Customer Support:

   • Ziflow provides global support during UK business hours via phone, email, and chat. Support starts when the evaluation account is activated and includes help with technical issues, system performance, account updates, and best practices.

4. Documentation and Resources:

   • Ziflow offers a comprehensive Help Center, FAQs, knowledge base, and video tutorials to assist users in learning and troubleshooting the software.

• Data at rest is encrypted using AES-256 encryption, with encryption keys stored using AWS Key Management Service (KMS)

• All network communication uses TLS 1.2 with at least 128-bit AES encryption

• Ziflow follows the OWASP Top 10 security recommendations and performs regular penetration testing

• Vulnerabilities are identified, classified based on risk, and remediated within defined targets per their patch management policies

• Independent third-party penetration testing is performed at least quarterly

• Ziflow partners with CrowdStrike for malware detection on uploaded files

• Network intrusion detection systems and native AWS security services are used to monitor production assets

Update Frequency

Ziflow releases new product updates every two weeks. This frequent update schedule ensures that users have access to the latest features, improvements, and bug fixes on a regular basis.

Update Management

The management of these updates involves several key practices:

1. Regular Releases:

   • Ziflow maintains a bi-weekly release cycle, which allows for continuous improvement and rapid deployment of new features and enhancements.

2. User Communication:

   • Updates and new features are communicated to users through various channels, including their website, help center, and possibly email notifications. This ensures that users are aware of the changes and can take advantage of new functionalities as soon as they are available.

3. User Experience Enhancements:

   • Recent updates, such as the introduction of Ziflow Dashboard 2.0, focus on improving user experience by enabling bulk editing, quick actions, and effortless switching between reviews. These updates are designed to streamline workflows and enhance productivity.

4. Integration and Automation:

   • Ziflow Connect 2.0, an updated integration platform, further supports digital transformation initiatives by making it easier to connect Ziflow with other tools and automate workflows. This integration capability is part of the ongoing updates to enhance the platform's functionality.

5. Feedback Incorporation:

   • Ziflow likely incorporates user feedback into their update process, ensuring that the platform evolves in line with user needs and industry best practices. This is inferred from their active engagement with users through webinars and support channels.

Data Ownership

1. Customer Content:

   • All Customer Content remains the property of the customer. Ziflow does not claim ownership of any content uploaded by the customer to the service.

   • Customers grant Ziflow the right to use the Customer Content solely for the purpose of performing its obligations under the contract.

2. Confidential Information:

   • Ziflow's Confidential Information includes non-public user interface design, layout of the Ziflow application, and customer-specific pricing information. Both parties are required to protect each other's confidential information with the same degree of care they use to protect their own.

Data Portability

1. Right to Data Portability:

   • Ziflow adheres to the principles of data portability as outlined in the GDPR. This means that customers have the right to receive their personal data in a structured, commonly used, and machine-readable format and to transmit those data to another data controller without hindrance.

2. Data Extraction and Transition Assistance:

   • Customers may extract their Protected Data prior to or upon termination of the service in accordance with Ziflow's transition assistance policy. This policy ensures that customers can retrieve their data before it is destroyed by Ziflow.

   • Upon termination, Ziflow will destroy any remaining Protected Data unless continued storage is required by applicable law. In such cases, Ziflow will inform the customer of the requirement and the duration for which the data must be stored.

3. Compliance with Data Protection Laws:

   • Ziflow processes Protected Data in compliance with data protection laws and the terms of their Data Processing Addendum (DPA). This includes ensuring that any data transfers are conducted with appropriate safeguards and that data subjects' rights are respected.

4. Technical and Organizational Measures:

   • Ziflow implements and maintains reasonable security measures to protect the confidentiality, security, and integrity of Protected Data. This includes technical, physical, administrative, and organizational controls designed to safeguard data against unauthorized access, disclosure, alteration, and destruction.

5. Data Subject Requests:

   • Ziflow assists customers in responding to data subject requests, including requests for data portability. This assistance is provided in compliance with data protection laws and may involve providing data in a format that allows for easy transfer to another service provider.

1. Flexible Plans:

   • Ziflow provides various pricing plans that cater to different organizational sizes and needs. These include a free plan for personal use, a business plan at $40 per user per month, and customized plans for larger organizations.

2. User Management:

   • Customers can add or remove users as needed, which allows for easy scaling. The administration module in Ziflow is designed to be flexible and configurable, enabling organizations to adjust their usage without significant disruptions.

3. Feature Requests and Customization:

   • While Ziflow is delivered as a standard SaaS product and cannot be customized at the code level, it is highly configurable via the administration module. Customers can request new features, which Ziflow reviews and potentially incorporates based on demand and utility.

1. Contract Renewal:

   • Contracts with Ziflow automatically renew for additional terms of the same length unless either party provides written notice of termination before the end of the current term.

   • Ziflow reserves the right to make changes to the Terms of Service at any time by posting a revised version on their website. Continued use of the service indicates acceptance of such changes.

2. Cancellation:

   • Customers can terminate the contract for material breach if the breach is not cured within a 30-day notice period.

   • Upon termination, customers must destroy or return all property of Ziflow and confirm compliance in writing if requested.

   • If the contract is terminated by the customer, Ziflow will refund any prepaid fees covering the remainder of the term after the date of termination. If terminated by Ziflow, the customer must pay any unpaid fees.

   • Ziflow may temporarily suspend access to the service if it believes in good faith that the security, performance, or integrity of the service is at serious risk or there is a violation of applicable law.

1. Regulatory Compliance:

   • Ziflow is designed to help organizations meet various regulatory compliance requirements, including those in highly regulated industries such as healthcare, finance, and consumer goods.

2. Security Certifications:

   • Ziflow maintains enterprise-grade security measures and has been audited and validated to ensure the security and availability of its services. This includes compliance with standards such as SOC 2 Type II and ISO 27001.

3. Audit Trails and Reporting:

   • Ziflow provides detailed activity logs and audit trails for all creative assets, which are essential for compliance auditing. This feature allows organizations to generate audit reports easily and demonstrate adherence to compliance requirements.

4. Data Protection:

   • Ziflow implements robust data protection measures, including encryption and access controls, to safeguard sensitive information. These measures are in line with data protection laws and regulations.