x360Sync

The implementation process for x360Sync is designed to be streamlined and non-disruptive, typically taking from a few hours to a few days for full organization-wide deployment. It begins with the MSP creating a client organization in the x360Portal. From there, administrators can utilize 'Silent Installation' via RMM (Remote Monitoring and Management) tools to push the x360Sync agent to hundreds of endpoints simultaneously without user intervention.

A standout feature of the implementation is 'File Server Enablement' (FSE). Instead of migrating terabytes of data to the cloud, administrators can install the agent on an existing file server and simply 'cloud-enable' the desired folders. This instantly makes on-premise data available to remote users. Once the initial sync is complete, the 'always-on' backup begins automatically, ensuring that all subsequent file changes are captured in real-time.

x360Sync offers extensive customization capabilities, particularly for MSPs who wish to maintain their own brand identity. Through the 'Axcient Marketing Portal' and the administrative dashboard, partners can fully white-label the software.

This includes replacing Axcient logos with their own on the desktop agent, mobile apps, and the web portal interface. Customization also extends to functional policies; administrators can create granular 'Sync Policies' that define which file types are excluded (e.g., .tmp or .pst files), set bandwidth throttling schedules to protect network performance during business hours, and design custom email templates for user onboarding and share notifications. For advanced users, x360Sync provides open REST APIs, allowing developers to build custom integrations or automated workflows that fit unique organizational needs.

Axcient is known for its transparent 'No Hidden Fees' pricing model. Unlike many cloud providers, x360Sync typically includes unlimited storage and unlimited retention within its standard pooled storage plans, which means there are no surprise overage charges if a client's data grows unexpectedly. There are no fees for data egress (downloading data), and the Axcient Snapshot and Thin Client features are included at no extra cost. The primary potential additional costs would be for physical hardware if an MSP chooses to use Axcient's BCDR appliances (x360Recover) alongside the sync tool, or for premium professional services such as on-site consulting. However, for the core x360Sync software, the monthly subscription fee is designed to be all-encompassing, covering support, updates, and cloud hosting.

Axcient provides a robust training ecosystem through the 'Axcient University' and the x360Portal. Partners have access to a series of free, self-paced 'Certification Courses' designed for both administrators and end-users. These courses cover everything from initial configuration and FSE setup to advanced troubleshooting and ransomware recovery using Snapshot. For organizations with more complex needs, Axcient offers live, customized technical training sessions with their support engineers. Additionally, a comprehensive 'Knowledge Base' is available 24/7, containing hundreds of step-by-step guides, video tutorials, and technical best practices. Axcient also holds regular 'Partner Success' webinars to keep the community updated on new features and effective marketing strategies for their sync and share services.

Security is the cornerstone of x360Sync. The platform employs military-grade 256-bit AES encryption for all data at rest and uses SSL/TLS (HTTPS) for data in transit. A unique security feature is 'AirGap,' which provides an immutable layer of protection; it separates data deletion requests from the actual destruction of data, ensuring that even if an attacker gains administrative credentials, they cannot permanently delete the backups.

The 'Secure Share' feature enhances external collaboration by requiring recipients to use their own login credentials rather than just a simple, shareable password. Furthermore, the platform includes remote wipe capabilities for lost or stolen devices, multi-factor authentication (MFA) for all user accounts, and 'Silent Data Corruption Protection' that uses end-to-end checksums to verify data integrity and prevent 'bit rot.'

Axcient follows a frequent and consistent release cadence, typically deploying updates every month to improve performance, fix bugs, and introduce new features. The system utilizes an 'Auto-Update' tool that keeps the desktop agents and server software current without requiring manual intervention from the MSP or end-user. Major platform updates, such as the recent migration to the ConnectWise Asio environment, are handled with significant communication and 'Release Notes' that detail every change. Axcient also maintains a public 'Status Page' where partners can subscribe to real-time updates regarding service availability and scheduled maintenance. This proactive approach ensures that the software remains compatible with the latest versions of Windows, macOS, and mobile operating systems.

Axcient's data ownership policy is clear: the partner and their end-user clients retain 100% ownership of their data at all times. Axcient acts strictly as a data processor. In the event of a contract termination, Axcient provides standardized procedures for data offboarding, allowing partners to export their data in its native format. Because x360Sync mirrors the local file structure, data portability is high; users can simply sync their data back to a local machine or server before closing the account.

Axcient does not employ proprietary file formats that lock data into their cloud, ensuring that clients have full autonomy over their information and the ability to migrate to other services if necessary, as part of their compliance and data governance responsibilities.

x360Sync is designed to scale effortlessly from small 5-person offices to large enterprises with thousands of users. The 'Pooled Storage' model is central to this scalability, allowing MSPs to add new users or organizations to their account without having to re-negotiate storage limits or worry about individual user quotas. As an organization grows, the 'Thin Client' technology becomes increasingly valuable, as it allows thousands of employees to access a massive central file repository without overwhelming their local device storage. On the administrative side, the multi-tenant x360Portal allows a single MSP to manage hundreds of different client organizations from one interface, making it possible to scale their own business operations without a proportional increase in administrative overhead.

Axcient typically offers flexible contract terms designed to fit the MSP business model. Most services are provided on a month-to-month basis after an initial commitment period, offering a 'breath of fresh air' compared to the 3-year lock-ins common with competitors. Contracts generally include a 1-year auto-renewal clause with a standard 30 to 60-day notice period for cancellation. Axcient also provides a 100% cloud uptime Service Level Agreement (SLA), backed by a 99.999% reliability track record. Renewal processes are streamlined through the x360Portal, where partners can manage their licenses and view detailed usage reports. With the acquisition by ConnectWise, these terms are increasingly integrated into the broader ConnectWise ecosystem, offering unified billing and contract management for partners using multiple tools.

Axcient maintains a rigorous compliance posture, ensuring its products meet the highest industry standards. The company and its data centers are SOC 2 Type II certified, with annual third-party audits to verify security controls. x360Sync is specifically engineered to help partners and their clients comply with HIPAA (Health Insurance Portability and Accountability Act) and HITECH requirements, and Axcient is willing to sign Business Associate Agreements (BAAs) with its partners. The solution is also fully GDPR (General Data Protection Regulation) compliant, offering data centers in Amsterdam to satisfy EU data residency laws. Furthermore, the platform's auditing and alerting features provide the necessary 'Proof of Compliance' logs required for cyber insurance audits and other regulatory inspections in industries like finance and legal.