Exceptional Ransomware Recovery: This is the most praised feature. Users love the "Snapshot" tool, which allows administrators to roll back entire folders or user accounts to a specific point in time before a cyberattack or accidental deletion occurred.
File Server Enablement: MSPs frequently praise the ability to sync legacy on-premise file servers directly to the cloud. This allows teams to access server files remotely without needing a slow or complex VPN.
High Security & Compliance: Reviewers in regulated industries (Healthcare, Finance) appreciate that the platform is SOC 2 certified and facilitates HIPAA and GDPR compliance with end-to-end encryption.
Granular Permission Controls: Administrators value the ability to set very specific "Team Share" permissions, ensuring that sensitive data is only accessible to authorized personnel.
Reliable Versioning: Users find the unlimited version history helpful, noting that it’s easy to retrieve an older version of a document that was overwritten by mistake.
Complex Administrative Console: A recurring complaint is that the Admin UI feels dated and non-intuitive. Users mention they often have to "hunt" through multiple menus to find basic functions like adding a new user or adjusting group shares.
Mobile App Performance: The mobile application is a weak point in many reviews. Users report that it is less feature-rich than the desktop version and can be prone to bugs or slow loading times when viewing large files.
Sync Conflicts & Speed Quirks: Some technical reviews mention occasional "sync loops" or slow performance when the desktop client interacts with certain aggressive antivirus software (like Webroot or Trend Micro).
x360Sync
By Axcient (a ConnectWise Company)
