The implementation of Wellyx software is designed to be fast, intuitive, and minimally disruptive to your business operations. Most gyms complete the transition in less than a week, especially if their payment systems are already set up. Here's a step-by-step breakdown of the process:
Initial Consultation & Demo
Businesses begin by booking a demo with Wellyx to explore the platform’s features and assess fit. This includes a walkthrough of scheduling, CRM, billing, and access control tools.
Data Migration
Wellyx offers free and fast data migration. Member data, payment histories, and scheduling details are securely transferred from your existing system into Wellyx.
System Configuration
The platform is configured to match your business model—whether you're a single-location gym or a multi-branch wellness brand. This includes setting up membership tiers, payment gateways (Stripe, PayTabs), and access control.
Customization & Branding
Your workflows, branding, and user interface are tailored to reflect your business identity. This includes logos, color schemes, and custom booking flows.
Staff Training & Onboarding
Wellyx provides onboarding support to train your team on using the platform effectively. The intuitive design minimizes the learning curve.
Wellyx is highly customizable and built to adapt to the unique needs of gyms, wellness studios, salons, and spas. Here are the key customization capabilities:
Workflow Customization: Businesses can tailor booking flows, membership structures, and staff roles to match their operational style.
Branding Personalization: Wellyx allows full branding of customer portals and mobile apps, including logos, colors, and interface layouts, ensuring a consistent brand experience.
Custom Integrations: The platform supports deep integrations with payment systems (Stripe, PayTabs, GoCardless), communication tools (WhatsApp, Twilio, Mailgun), and websites. Businesses can request custom-built integrations for unique requirements.
Wellyx offers transparent, subscription-based pricing with no hidden setup fees or long-term contracts. The platform provides three main plans: Excel ($99/month), Exceed ($199/month), and Ultimate ($299/month), each with unlimited staff and member access. There are no mandatory setup fees, and free data migration is included. Support is also free and available 24/7, including phone, email, chat, and WhatsApp
Optional add-ons like custom-branded mobile apps may incur extra charges. SMS messaging and merchant processing fees (via Stripe, PayTabs, and GoCardless) vary by region but are competitively priced. For startups, Wellyx offers 50% discounts for the first 12 months, and pre-launch businesses can use the platform free until opening.
Wellyx provides comprehensive onboarding and training, especially tailored for new gym owners. The platform is pre-configured for easy setup, and its intuitive design minimizes the learning curve. Training is delivered by 100% human support, not chatbots, and is available 24/7 via phone, email, live chat, WhatsApp, and Zoom.
In addition to live support, Wellyx offers:
This hands-on approach ensures that even non-tech-savvy users can get started confidently and efficiently.
Wellyx employs industry-standard security protocols to ensure data protection across its cloud-based platform. Key measures include:
Cloud-Based Infrastructure: Data is stored securely on Amazon and Microsoft servers across continents, ensuring high availability and redundancy.
Encryption: All sensitive data is encrypted during transmission and storage, protecting against unauthorized access.
Firewall Protection: Robust firewalls safeguard the network from external threats and breaches.
Regular Backups: Automated backups ensure data recovery in case of system failure or cyberattacks.
Disaster Recovery Protocols: Wellyx has systems in place to minimize downtime and restore operations quickly after any disruption.
Access Control Systems: Role-based permissions and secure check-in systems prevent unauthorized access to facilities and data.
These measures collectively ensure that client and business data remain secure, compliant, and recoverable under all circumstances.
Wellyx releases frequent updates, typically monthly or quarterly, introducing new features, performance enhancements, and security improvements. These updates are managed centrally and automatically applied to the cloud-based platform, requiring no manual installation from users. Recent updates have included integrations with WhatsApp, advanced access control based on membership and gender, customizable app themes, and enhanced reporting tools. Users are notified of updates via the Wellyx website and platform dashboard, ensuring transparency and readiness for new features.
Wellyx offers flexible scaling options without long-term contracts. Businesses can move between pricing plans at any time, allowing them to scale up for growth or down for cost-efficiency based on operational needs. The platform supports multi-location management, tiered membership structures, and customizable access control, making it suitable for both small studios and large franchises. If fees are adjusted, Wellyx provides notice before changes take effect at the end of the current subscription term. This ensures predictable budgeting and operational flexibility.
Wellyx operates on a subscription-based model with no long-term or short-term contracts, giving users the flexibility to cancel or renew at any time. You pay for your subscription only for as long as you need it. This means:
Cancellation process: Users can cancel directly through their account settings or by contacting support. Wellyx also allows businesses to set up their own cancellation policies for clients using its digital forms and booking tools.
Wellyx is designed to meet key international compliance standards relevant to data protection and operational safety in the fitness and wellness industry. These include:
