WaitWell Inc., founded in 2020, is a Calgary-based B2B SaaS company that offers an advanced queue management and appointment scheduling platform. Its solution enables various organizations—spanning healthcare, higher education, government services, retail, and events—to replace physical lineups with flexible virtual queues and pre-booked appointments via mobile devices, SMS, web links, QR codes, or kiosks.
WaitWell was co-founded by Steve and Shannon Vander Meulen, whose background in running motor vehicle registry offices in Alberta inspired the company’s creation. During the COVID-19 pandemic in mid-2020, they launched WaitWell to offer safer customer experiences. Their initial clients were regional registries, but they rapidly expanded into sectors like education, significantly scaling its market presence. By late 2023, the company reported over 10 million users, serving nearly 400 North American locations, including airports, clinics, universities, and government offices.
Total funding to date: ~C$2.5 million.
While PitchBook lists WaitWell as “seed stage” with unknown valuation, these data points offer a clear sense of its financial foundation.
WaitWell's modular platform includes:
The platform claims to reduce waiting times by ~35%, minimize walk-aways by ~60%, and improve staff efficiency by ~30%.
There’s no record of any acquisitions to date.
Growth has emerged organically through:
