UserVoice is a Software-as-a-Service (SaaS) company that specializes in customer feedback and support tools. Founded in 2008, UserVoice aims to help businesses understand and interact with their customers more effectively by providing platforms for feedback collection, helpdesk support, and customer engagement.
UserVoice was founded by Richard White, Lance Ivy, and Marcus Nelson in 2008. The idea originated from Richard White’s desire to create a better way to monitor feedback from software users. The company quickly gained traction, with early adopters like Stack Overflow. Over the years, UserVoice has grown to serve thousands of clients and millions of users, focusing on continuous innovation and customer-centric product development.
UserVoice has raised a total of approximately $3.3 million over several funding rounds. Key investors include Baseline Ventures and Peter Lehrman. The company’s latest funding round was a Series B1 in 2015. UserVoice’s post-money valuation was estimated to be between $10 million and $50 million as of 2013.
UserVoice has focused on expanding its product capabilities through continuous development rather than acquisitions. The company regularly updates its platform with new features based on customer feedback and internal innovation.
Recent updates to UserVoice include bulk actions for managing feedback, new metrics for better product decision-making, and enhanced tools for organizing and responding to customer suggestions. These features aim to improve the efficiency of feedback management and provide deeper insights into customer needs.
UserVoice serves a diverse range of clients, from small startups to large enterprises. The platform is designed to scale with the needs of its users, providing tools to collect, analyze, and act on feedback from a broad user base. UserVoice’s community includes product managers, customer support teams, and end-users who actively participate in feedback forums and help shape the product roadmap.
UserVoice
By UserVoice
