Userpilot is a product growth platform designed to help SaaS companies drive user activation, feature adoption, and expansion revenue. It offers a no-code solution that allows product teams to create personalized in-app experiences, streamline onboarding, collect user feedback, and gather actionable insights from analytics.
Userpilot was co-founded in 2018 by Yazan Sehwail and Thabet Gharabah. The idea for the platform emerged from Sehwail's experience developing enterprise web software, where he noticed a gap in user engagement and feature adoption. Since its inception, Userpilot has grown rapidly, boasting over 700 paying customers, including notable names like UiPath, Oracle, and McGraw Hill.
Userpilot has raised a total of $5.8 million in funding. This includes a $4.6 million seed round led by Silicon Badia, with participation from ScOp Ventures and 500 Global, and a prior $1.2 million pre-seed round. The funding is aimed at building new features to reduce customer support and engineering costs and to expand the platform's capabilities.
Userpilot provides a comprehensive suite of tools for product growth:
Personalized Onboarding: Custom onboarding experiences tailored to user segments based on behavior and attributes.
In-App Experiences: Tooltips, modals, banners, and interactive walkthroughs to guide users through the product.
Advanced Analytics: Detailed analytics to track user behavior, feature adoption, and engagement.
User Feedback: Built-in NPS surveys, custom surveys, and feedback collection tools to understand user sentiment.
Event Tracking: No-code event tracking to monitor UI interactions and feature usage.
Userpilot is actively working on building new features to enhance its platform. These features are expected to focus on improving user engagement, reducing operational costs, and providing more advanced analytics and feedback tools.
Userpilot emphasizes a user-centric approach, aiming to empower product teams to create products that users love. The company values flexibility, streamlined processes, and effective communication. Employees appreciate the consistent workload and the ability to contribute to impactful projects.
Userpilot serves over 700 paying customers globally, including large enterprises like UiPath and Oracle. The platform has a strong community presence, with active engagement through digital communities and social media platforms. Userpilot's community-building efforts focus on fostering brand loyalty, enhancing customer engagement, and driving organic growth.
