TrueCommerce PIM typical implementation process:
Discovery and Planning: The process begins with understanding your business goals, product data structure, and it Integration needs. Stakeholders are identified, and requirements are gathered to ensure the solution fits your organization.
System Setup and Configuration: TrueCommerce configures the PIM platform, including setting up data models, workflows, user roles, and permissions tailored to your business processes.
Data Migration and Cleansing: Existing product data is migrated from spreadsheets, legacy systems, or other sources into the PIM. Data is cleansed, validated, and enriched to ensure quality and consistency.
Integration: The PIM is integrated with your ERP, e-commerce platforms, and other systems to enable seamless data flow and automatic synchronization across channels.
User Training and Testing: Key users receive training, and the system is tested to verify correct setup, data accuracy, and integration performance. User acceptance testing ensures the PIM meets your needs.
Go-Live: The system is launched for full business use, replacing previous product data management tools. Support is provided during this transition to ensure smooth adoption.
TrueCommerce PIM can be extensively customized to fit specific business needs, and multiple data points from official resources and reviews support this:
Channel-Specific Data Management: TrueCommerce PIM allows businesses to manage and syndicate product data tailored for each sales channel, marketplace, or storefront. You can update product data once, and the system automatically distributes the necessary information in the required format for each channel, accommodating unique requirements and compliance standards.
Custom Data Validation Rules: The platform supports customizable data validation rules based on each channel’s requirements. This ensures only compliant and complete product information is distributed, and readiness status indicators help users quickly identify and resolve validation issues.
Role-Based Permissions and Workflow Customization: TrueCommerce PIM offers granular control over user roles and permissions, letting you specify who can access, edit, add to, or remove content by brand, category, catalog, or channel. You can also set up custom workflows and approval processes to match your internal operations and team structures.
Supplier Collaboration and Custom Onboarding: The system can be configured to allow suppliers to upload product details directly, which you can review and approve before distribution. This streamlines onboarding and enables you to control supplier contributions without losing oversight.
Content Enrichment and Asset Management: Businesses can enrich product data with custom attributes, images, videos, technical specs, and documents, all centrally managed and associated with products as needed. This flexibility supports complex product portfolios and unique catalog requirements.
Flexible Taxonomy and Classification: TrueCommerce PIM lets you categorize, classify, and define product taxonomies with virtually unlimited flexibility, supporting all brands, channels, catalogs, and unique products you bring to market.
Localization and Globalization: The platform supports defining unique attributes and product descriptions for local languages, cultural differences, and regional regulatory requirements. Automated translation features help businesses expand globally with ease.
Integration with ERP and Other Systems: TrueCommerce PIM comes pre-integrated with over 30 ERP systems and supports data import in common formats like CSV and XML, making it easy to connect with your existing tech stack and automate data flows.
Custom Pricing and Catalog Management: You can manage price listings by channel, date, and catalog, enabling tailored pricing strategies and catalog offerings for different markets or customer segments.
Configurable Reporting and Audit Trails: The platform provides tools to track and audit all content edits by user and date, offering complete accountability and supporting compliance or custom reporting needs.
Custom Workflows for Product Lifecycles: You can define unique product lifecycles and workflows for different product categories, channels, or business processes, ensuring the PIM adapts to your operational requirements.
TrueCommerce PIM
By TrueCommerce Inc
TrueCommerce PIM (Product Information Management) implements a comprehensive suite of security measures to protect data and ensure compliance with industry standards. Key security features include:
AES 256-bit encryption is used to secure data both in transit and at rest, safeguarding sensitive information from unauthorized access.
SSL/TLS protocols protect web portals, ensuring that data transmitted between users and the platform remains confidential and tamper-proof.
Role-based access controls allow administrators to define user permissions, ensuring that individuals can only access data relevant to their roles.
Single Sign-On (SSO) facilitates secure and streamlined user authentication across multiple systems.
GDPR Compliance: TrueCommerce has established a GDPR compliance project team to ensure adherence to data protection regulations, including rights to data access, correction, and deletion.
ISO 27001:2022 Certification: Demonstrates a commitment to maintaining an effective information security management system.
Redundant, Tier 3+ IBM Data Centers: Provide high availability with mirrored environments and real-time data replication for disaster recovery.
TrueCommerce Product Information Management (PIM) system adheres to clear policies regarding data ownership and portability, ensuring that clients maintain control over their data while facilitating compliance with data protection regulations.
Data Ownership: Clients retain full ownership of their data within the TrueCommerce PIM system. According to the TrueCommerce Services Agreement, clients are responsible for the data they choose to use with the services. If the data includes regulated personal information, clients may request a Data Protection Agreement (DPA) to define the processing relationship between the client (typically the data controller) and TrueCommerce (typically the data processor).
TrueCommerce Product Information Management (PIM) system offers flexible scalability to accommodate changing organizational needs. While specific terms for scaling up or down are not publicly detailed, the platform's cloud-based architecture and integration capabilities support dynamic adjustments.
The terms and conditions for contract renewal and cancellation for TrueCommerce:
Initial and Renewal Subscription Terms: If not otherwise specified, the initial subscription term is one year from the effective date. After this, the contract typically renews for successive periods (often annually) unless either party provides written notice of non-renewal before the renewal date.
Automatic Renewal: Contracts and support agreements often renew automatically for additional terms unless the customer notifies TrueCommerce in writing of their intention to cancel before the end of the current term.
Fee Increases: TrueCommerce may increase subscription or service fees for the renewal term by providing at least 90 days’ prior notice before the start of the renewal period.
Advance Billing and Payment: Fees are billed in advance, due on the first day of each calendar month or renewal period, and payments are typically processed automatically via credit card or direct bank withdrawal.
Non-Refundable Payments: All payments are non-refundable, and invoices are non-cancelable once issued.
Late Payment Penalties: Late payments accrue interest, and TrueCommerce may suspend services for non-payment or require payment in advance for future service periods.
Notice Period: Customers may terminate the agreement for convenience by providing at least thirty (30) days’ prior written notice to TrueCommerce.
Termination for Cause: Either party can terminate the agreement with written notice if the other party breaches a material term and fails to remedy it within a reasonable period after notification. Termination is also possible upon significant changes in financial position (e.g., insolvency.
No Refunds: Payments already made are non-refundable, even if the contract is canceled before the end of the term.
Service Suspension: TrueCommerce reserves the right to suspend services if payment obligations are not met or if the customer is otherwise in breach of the agreement.
Automatic Payment Responsibility: Clients are responsible for ensuring payment information is current to avoid service interruption, and TrueCommerce may require payment in advance if there is a history of late payments.
Regulatory and Industry Compliance:
TrueCommerce PIM is designed to help businesses maintain compliance with a wide range of industry and regulatory requirements. The platform includes built-in data validation, content approval workflows, and structured automation to ensure that product information meets the necessary standards for each sales channel and geography. This is particularly important for adhering to market-specific regulations around product safety data, allergens, traceability, sustainability, and fair market practices.
Key Compliance Features:
Data Validation Rules: TrueCommerce PIM enforces data validation based on the specific requirements of each channel, ensuring only compliant product information is distributed.
Content Approval Workflow: The system includes workflows for validating, approving, and publishing new product information, supporting regulatory and industry compliance, even with a global presence.
Audit Trails: The platform tracks and audits all content edits by user and date, providing accountability and traceability, which are essential for compliance reporting and audits.
Supplier Collaboration: Securely enables suppliers to view and edit content for their products, supporting compliance with supply chain transparency requirements.
GS1 Integration: TrueCommerce PIM can sync content provided from suppliers using EDI or from a GS1-certified data pool, which is critical for meeting global data standards in retail and distribution.
Supported Compliance Standards and Initiatives:
GS1 Standards: Integration with GS1-certified data pools for standardized product data exchange.
EDI Compliance: Automated generation and management of compliance documentation for customer accounts requiring EDI documents (such as EDI 856), GS1 labels, branded packing slips, and more.
Global Regulatory Compliance: The platform supports compliance with various regional and international regulations through customizable attributes, automated translation for local languages, and region-specific requirements.
