Tradeshift

1. Discovery and Planning: This initial phase involves understanding your business needs, defining project goals, and mapping out the implementation strategy.

2. Configuration and Customization: Tradeshift is configured to align with your specific workflows, business rules, and data requirements.

3. Integration: Integrating Tradeshift with your existing ERP, accounting, and other systems is crucial for seamless data flow.

4. Testing: Thorough testing is conducted to ensure the system functions correctly and meets your requirements.

5. Training: Training sessions are provided to your staff to ensure they can effectively use the new system.

6. Deployment: The final phase involves deploying Tradeshift to your organization, with ongoing support and monitoring.

1. Platform Extensibility: The Tradeshift platform is designed to be extended through its open API architecture. This allows developers to build custom applications and integrations to address unique business requirements that are not met by the standard features.

2. Workflow Configuration: Tradeshift allows for the configuration of workflows to match specific business processes. This includes defining approval hierarchies, routing rules, and automated actions based on predefined conditions.

3. Custom Fields: You can add custom fields to various documents and data objects within Tradeshift. This is useful for capturing and tracking information that is specific to your industry or internal processes.

4. Document Templates: Tradeshift supports the creation of custom document templates for invoices, purchase orders, and other business documents. These templates can be tailored to include specific branding elements, required information, and regulatory compliance requirements.

5. Business Rules: The platform allows you to define custom business rules that govern how transactions are processed. These rules can automate tasks, enforce compliance, and ensure data accuracy.

6. Integration Options: Tradeshift offers extensive integration options with other enterprise systems, such as ERP, CRM, and accounting software. These integrations can be customized to synchronize data, automate processes, and provide a unified view of business information.

7. App Development: The Tradeshift platform supports the development of custom applications that can be deployed within the Tradeshift environment. These apps can provide specialized functionality, such as advanced analytics, supplier portals, or industry-specific solutions.

8. User Interface Customization: While the core user interface is standardized, some aspects can be customized to improve user experience and adoption. This includes tailoring dashboards, reports, and navigation menus to suit specific user roles and preferences.

9. Localization: Tradeshift supports multiple languages and currencies, making it suitable for global organizations. The platform can be customized to comply with local regulations and business practices in different countries.

10. Reporting and Analytics: The platform offers robust reporting and analytics capabilities, which can be customized to track key performance indicators (KPIs) and gain insights into business performance. Custom reports and dashboards can be created to visualize data in a way that is meaningful to specific users or departments.

1. Setup Fees: The setup fees for Tradeshift can vary based on the complexity of the integration and the specific needs of the business. For example, change requests and configuration changes are generally delivered at a fee and require the issuance of a Purchase Order before being completed.

2. Subscription Fees: Tradeshift operates on a subscription model with different tiers based on the number of transaction documents processed. These fees are charged at the beginning of each billing cycle and are exclusive of taxes.

3. Support Charges: Tradeshift offers various support options, including email/help desk, FAQs/forum, 24/7 live support, and chat. While some support services are included in the subscription, additional support services may incur extra charges.

4. Maintenance Fees: Maintenance fees are typically included in the subscription fees, but any additional services or customizations may incur extra costs. Tradeshift reserves the right to charge for any part of the services that they subsequently decide to charge for, provided they give reasonable notice.

5. Training Costs: Tradeshift provides training through webinars, live online sessions, in-person training, and documentation. The cost of training can vary depending on the level of support and training required by the business.

6. Refund Policy: No refunds are issued if, during a billing cycle, the number of processed documents falls to the level of a lower subscription tier.

1. Tradeshift University: This is an e-learning center that provides video courses on various aspects of using the Tradeshift platform. It includes courses on invoicing, contacting support, and other platform functionalities.

2. Support Portal: Tradeshift provides a dedicated support portal accessible to both logged-in and logged-out users. This portal includes a knowledge base, ticketing system, and links to additional information.

3. Technical Support Services: These services are available via webform and include support for incidents, help requests, and service requests. Support is primarily available in English, but efforts are made to provide support in other languages based on staffing availability.

4. Onboarding Assistance: New users receive an invitation to activate their account and connect with their customers. The onboarding process includes filling out company and personal information, setting up payment preferences, and completing the company profile.

5. Dashboard App: This app gathers key data, documents, support, educational resources, and access to the most popular Tradeshift apps in one place, making it easier for users to navigate the platform.

6. Document Manager App: Provides a comprehensive overview of documents exchanged with customers, helping users manage their documents efficiently.

1. ISO 27001 Standard: Tradeshift's information security policy is based on the ISO 27001 standard, ensuring high levels of data confidentiality, integrity, and availability.

2. Access Control: Security is enforced at multiple layers of the infrastructure, with access granted on a need-to-know basis and following a least privilege model.

3. Encryption: All data is encrypted at rest using industry-standard encryption methods. The platform is hosted across multiple physical locations of AWS’s Ireland region, ensuring data security and redundancy.

4. Secure Software Development Life Cycle (SDLC): Tradeshift follows best practices in secure coding, with regular code reviews and security scans both before and after code is released to production.

5. Vulnerability Management and Incident Response: Regular vulnerability scanning and penetration tests are conducted to identify and remediate security issues. A comprehensive incident response plan is in place to handle any security incidents.

6. Monitoring and Logging: Proper monitoring and logging are set up to detect suspicious activities. Logs are periodically reviewed to filter false positives and escalate real threats appropriately.

7. Compliance Standards: Tradeshift complies with several globally recognized standards, including SOC 1 Type II, SOC 2 Type II, ISAE 3402 Type II, PCI-DSS Level 1, and ISO 27001.

1. Regular Updates: Tradeshift releases updates periodically, with detailed release notes provided for each update. For example, the Spring 2024 release included several new features and improvements.

2. Automatic Deployment: Many updates are deployed automatically and are available by default, requiring no additional configuration from users. This ensures that all users benefit from the latest features and security enhancements without manual intervention.

3. Configuration Changes: Users can review configuration changes through a new report that tracks changes in workflow versions, account properties, user properties, company configurations, and app settings.

4. Security Patches: Tradeshift applies security patches in a timely fashion, following recommendations from hardware and software solution providers. In case of emergencies, temporary workarounds are implemented until a permanent fix is available.

Data Ownership

Tradeshift's data policy clearly states that customers own all the data they submit to Tradeshift, whether it is transactional data, personal data, or any other type of data. This ownership is recognized and acknowledged by Tradeshift, ensuring that customers retain full rights over their data.Each transaction involves two parties (buyer and seller), and both have an ownership interest in the transaction data.

Data Portability

Tradeshift supports data portability, allowing customers to transfer their data to other platforms if needed. The platform's data processing agreement (DPA) outlines the procedures for handling and transferring data, ensuring compliance with data protection regulations such as GDPR.Tradeshift's commitment to data portability is part of its broader data protection and privacy policies, which include mechanisms for data access, sharing, and transfer in a secure and compliant manner.

1. Scalability: Tradeshift is designed to be highly scalable, allowing businesses to easily expand or reduce their usage of the platform. This scalability is supported by the cloud-based nature of the platform, which can handle varying volumes of transactions and users without significant changes to the infrastructure.

2. Subscription Tiers: The platform operates on a subscription model with different tiers based on the number of transaction documents processed. This model allows businesses to choose a subscription tier that best fits their current needs and to upgrade or downgrade as their requirements change.

3. Integration Options: Tradeshift supports a wide range of integration options, including APIs and middleware solutions like Babelway, which facilitate seamless connectivity with existing ERP systems. This flexibility ensures that businesses can scale their operations without significant disruptions.

4. Support for Third-Party Networks: Tradeshift promotes interoperability with other e-invoicing networks and service providers, ensuring that businesses can scale their operations while maintaining connectivity with their trading partners.

5. Cost Management: Tradeshift aims to provide full scalability at the lowest costs for customers and their suppliers. This includes support for various transfer protocols and document formats, which helps businesses manage costs effectively as they scale up or down.

Contract Renewal

1. Automatic Renewal: Tradeshift's subscription services typically renew automatically at the end of each subscription period unless terminated by either party. The renewal terms are specified in the initial agreement and are subject to the same terms and conditions unless otherwise agreed upon.

2. Notice for Fee Increase: Tradeshift reserves the right to increase subscription fees upon 30 days' prior notice to the customer. This notice period allows customers to review and decide whether to continue with the service under the new pricing.

3. Non-Cancellation Clause: The agreement will commence upon the effective date and continue for the initial term specified in the agreement. It cannot be canceled during this initial term, ensuring that both parties are committed for the agreed duration.

Contract Cancellation

1. Customer-Initiated Cancellation: The account owner can cancel the account at any time on the Tradeshift site. Upon cancellation, all licenses granted under the terms of service will immediately terminate, and Tradeshift may destroy or otherwise dispose of any customer data in its possession.

2. Tradeshift-Initiated Termination: Tradeshift may terminate or suspend the use of the site at any time, for any reason. This includes breaches of the terms of service or any other agreement with Tradeshift.

3. Data Handling Post-Termination: Upon termination, Tradeshift will delete all customer data from the account unless otherwise agreed for a specific feature or program. Customers can request the most recent backup of their data within 10 business days of termination, subject to compliance with the terms of service and payment of any associated costs.

4. Force Majeure: Tradeshift is excused from performance under the terms of service to the extent it is prevented or delayed by events beyond its reasonable control, such as natural disasters, acts of war, or major software failures.

5. Survival of Terms: Certain clauses, such as those related to data privacy, intellectual property, indemnification, and limitation of liability, will survive termination of the terms of service to ensure ongoing protection and compliance

1. ISO 27001: Tradeshift's information security management system is certified to the ISO 27001 standard, ensuring robust data security practices.

2. SOC 1 Type II and SOC 2 Type II: These certifications demonstrate that Tradeshift has effective controls in place for financial reporting and data security, respectively.

3. ISAE 3402 Type II: This standard ensures that Tradeshift's service organization controls are properly designed and operating effectively.

4. PCI-DSS Level 1: Tradeshift complies with the Payment Card Industry Data Security Standard, ensuring secure handling of credit card information.

5. GDPR Compliance: Tradeshift adheres to the General Data Protection Regulation (GDPR) for processing personal data of individuals within the European Union.

6. Country-Specific E-Invoicing Compliance: Tradeshift supports e-invoicing compliance in over 50 countries, addressing local tax regulations and requirements. This includes both post-audit and clearance models, ensuring that electronic invoices meet the legal standards of each country.

7. Qualified Electronic Signature (eIDAS): In certain countries, Tradeshift uses qualified electronic signatures to ensure the authenticity and integrity of electronic documents, compliant with EU Regulation No 910/2014 (eIDAS).

8. Continuous Transaction Controls (CTC): Tradeshift supports CTC models in countries where real-time reporting and validation of invoices by tax authorities are required, such as Mexico and Peru.