Totango

Totango is a comprehensive customer success platform designed to help businesses manage and optimize their customer relationships. Key features include SuccessBLOCs, which are prebuilt customer success program templates embedded with industry best practices. The platform offers an integrated health model that uses data from various sources to monitor customer health, identify risks, and delegate tasks. Totango also provides robust collaboration tools, allowing teams to develop strategic account plans and manage day-to-day tasks. Additionally, the platform supports automated customer engagement through various channels like email, in-app messages, and videos, tailored to different customer engagement models. Other notable features include customizable dashboards, health scoring, customer segmentation, and workflow automation.