TOPdesk is a Netherlands-based software company specializing in IT Service Management (ITSM) and Enterprise Service Management (ESM) solutions. Founded in 1997, the company has grown significantly, offering a range of products and services to streamline service delivery across various sectors.
Name: TOPdesk
Founded: 1997
Founders: Frank Droogsma and Wolter Smit
Headquarters: Delft, Netherlands
Employees: Over 900 (as of 2021)
TOPdesk began as a project in 1993 when the founders developed the initial application while working at OGD IT services. By 1997, it became an independent company. The company expanded internationally, opening its first foreign branch in Germany in 2004, followed by offices in several other countries over the years. In 2012, TOPdesk made its first acquisition by taking over the Danish company Aventor .
TOPdesk has grown organically without external funding. As of 2024, the company reported a revenue of $21.5 million, serving approximately 10 million users worldwide .
TOPdesk provides a suite of tools designed to improve service management:
Incident Management: Streamlines the handling of service requests and incidents.
Change Management: Facilitates planning and implementing changes within the organization.
Asset Management: Tracks and manages company assets effectively.
Self-Service Portal: Allows end-users to submit and track requests, and access FAQs.
Knowledge Base: Centralizes information for both users and support staff.
In 2012, TOPdesk acquired Danish competitor Aventor, marking its first acquisition and expanding its presence in Scandinavia .
Recent updates to TOPdesk include:
Automated Actions Enhancements: Improved naming for repeating steps to aid in troubleshooting.
OData Reporting Expansion: Added new fields to enhance reporting capabilities.
Self-Service Portal Incident Card Redesign: Modernized interface with rich text options and inline images .
TOPdesk emphasizes a culture built on trust, freedom, and responsibility. The company fosters a flat organizational structure, encouraging employees to take initiative and collaborate. Key cultural attributes include being down-to-earth, practical, honest, welcoming, and eager to learn .
TOPdesk serves a diverse clientele across various sectors, including healthcare, higher education, and government organizations. With over 10 million users globally, the company maintains a strong community through events like the annual International Week, promoting knowledge sharing and networking among employees from different branches.
