Sign Up: Create a Ticket Tailor account by following the on-screen instructions on the Ticket Tailor website. This step is straightforward and takes only a few minutes.
Add a New Event: Click ‘add a new event’ to create the details of your event. You can set up a one-off event, a recurring event, or an event with a seating plan. This step typically takes about 3 minutes.
Set Up Payment Systems: Choose a payment provider (Stripe, PayPal, or Square) to handle ticket payments. Connect your chosen payment system to Ticket Tailor by navigating to ‘Box office settings’ > ‘payment systems’. This setup process takes approximately 3 minutes.
Customize Event Pages: Use the Design Studio from the ‘Box office settings’ > ‘Event page design’ section to style your virtual box office. This customization process is quick, taking about 1 minute.
Customizable Branding:
Themes and Layouts: You can tailor the software to match your brand's identity with customizable themes, layouts, and branding options. This ensures a consistent and professional experience for attendees.
Event Page Design: From the 'Box Office Settings' section, you can choose a theme or select custom colors and fonts to match your existing branding. Changes to the design of your box office will affect all your events.
Customizable Checkout Forms:
Global and Event-Specific Forms: You can edit the standard checkout form to gather specific information from attendees. This includes adding new questions, choosing the type of question (e.g., text, dropdown, radio buttons), and making questions compulsory or optional.
Buyer and Attendee Questions: Differentiate between questions asked to the buyer and those asked to each attendee, which is useful for collecting detailed information like dietary requirements.
Customizable Widgets:
Event Display Options: Customize the events shown in your widget by displaying all upcoming events, the next event, or a specific event. You can also use custom code to display a selection of events or occurrences on a specific date.
Alphabetical Order: Events can be displayed in alphabetical order using custom code.
Ticket Types and Grouping:
Unlimited Ticket Types: List unlimited ticket types and group them (e.g., child tickets, adult tickets) to make it easier for customers to find what they are looking for and for you to manage.
Password Protected Tickets: Hide certain ticket types for VIPs or special groups using password protection.
Seating Charts:
Customizable Seating: Design unlimited seating charts with customizable labeling and categories. Add images and comments to seats, and create socially distanced seating rules.
Avoid Orphan Seats: Ensure efficient sale of seats by avoiding orphan seats being left unsold.
Order Management and Guest Lists:
Customizable Door Lists: Download and customize door lists for your event, including the fields and layout of the export.
Guest List Management: Add additional guests to any event from the dashboard, and create orders directly from the dashboard.
Email and Communication:
Mass Email Attendees: Use the Broadcast tool to email important information to ticket buyers. Customize emails based on ticket type or waitlist status.
MailChimp Integration: Integrate with MailChimp to send customized emails to attendees.
Payment and Fees:
Customizable Fees: Set and keep booking and transaction fees, allowing you to have the customer cover all ticketing and payment processing fees.
Offline Payments: Enable offline payments to allow customers to confirm their order without immediate payment, updating the order status once payment is received.
Localization:
Timezones, Language, Sales Tax, Currency: Customize time zones, language, sales tax, and currencies to fit the local requirements of your event.
Checkout Translations: The checkout form can be automatically translated into 19 languages, ensuring a smooth experience for international attendees.
Analytics and Reporting:
Setup Fees:
No Setup Fees: Ticket Tailor does not charge any setup fees. You can create an account and start setting up your events without any initial costs.
Usage Fees:
Pay as You Go: You are charged a fee every time a ticket is sold. The fee is $0.65 per ticket for the pay-as-you-go model.
Pre-Pay Credits: You can purchase ticket credits in advance, which can reduce the per-ticket cost. Credits start at $0.26 per ticket and can go up to $0.52 per ticket, depending on the quantity purchased.
White Labeling:
White Label Fee: If you want to remove the Ticket Tailor logo from your checkout experience and use a custom domain, there is a white label fee of $49 per month.
Custom Domains:
Custom Domain Fee: If you want to use a custom domain without the white label experience, it costs $8 per month.
Transaction Fees:
Payment Processor Fees: Fees charged by payment processors like Stripe or PayPal are separate and depend on the processor's rates. For example, Stripe typically charges 2.9% + $0.30 per transaction.
Sales Tax and Booking Fees:
Sales Tax: You can add a sales tax as a percentage fee charged per transaction.
Booking Fees: You can set a fixed booking fee per ticket sold.
Paid Integrations:
Integration Fees: Connecting to certain third-party applications like HubSpot, ActiveCampaign, or Constant Contact incurs a monthly fee, which is visible on the Connect Apps page.
Refunds and Transfers:
Knowledge Base:
Help Centre: A detailed help centre with articles and guides on various aspects of using Ticket Tailor, including setup, customization, and troubleshooting.
Live Support:
Chat Support: Real-time chat support is available for users who need immediate assistance.
Email Support: Users can reach out via email for support and expect timely responses.
Training Resources:
Live Online Training: Live online sessions are available to help users understand the platform and its features.
Documentation: Comprehensive documentation is available to guide users through different processes and features.
Video Tutorials: Video tutorials are provided to visually guide users through the setup and usage of the platform.
Webinars: Webinars are conducted to provide in-depth training on specific topics and features.
In-Person Training:
In-Person Training: Available for users who prefer face-to-face training sessions.
Customer Service:
24/7 Support: Ticket Tailor offers 24/7 support to ensure users can get help whenever they need it.
Phone Support: Phone support is available for users who prefer to speak directly with a support representative.
Onboarding Assistance:
Step-by-Step Guides: Detailed step-by-step guides are available to help new users set up their accounts, create events, and start selling tickets quickly.
Data Encryption:
Encryption at Rest and in Transit: All data is encrypted both at rest and in transit. This ensures that data is protected from unauthorized access during storage and transmission.
PCI DSS Compliance:
Payment Security: Ticket Tailor complies with the Payment Card Industry Data Security Standard (PCI DSS). Sensitive payment details, such as card numbers, are never stored on Ticket Tailor's servers. Instead, they are handled by payment processors like Stripe and PayPal, which are accredited with level 1 PCI/DSS compliance, the highest level of security compliance for the payments industry.
HTTPS SSL Protection:
Secure Connections: All information provided to Ticket Tailor is stored on secure servers, and any payment transactions are carried out over encrypted connections using SSL (Secure Sockets Layer) technology. This ensures that data transmitted between users and the Ticket Tailor platform is secure.
Data Processing and Storage:
GDPR Compliance: Ticket Tailor is fully compliant with the General Data Protection Regulation (GDPR). They act as a data processor, meaning they handle data strictly according to the instructions of the data controller (the event organizer). They do not use attendee data for any purposes other than providing the ticketing service.
Data Controller Rights: Event organizers, as data controllers, have full control over their attendees' data. They can request data deletion, and Ticket Tailor will comply with such requests.
Third-Party Compliance:
Contracts with Third Parties: Ticket Tailor uses a small number of third-party services to provide their ticketing service. They have contracts with these third parties to ensure compliance with GDPR and other relevant data protection laws.
User Responsibility:
Login Information Security: Users are responsible for keeping their login information secure. Ticket Tailor advises users to ensure their login credentials are kept confidential to prevent unauthorized access.
Aggregated Data:
Non-Identifiable Data Sharing: Ticket Tailor may share aggregated data (non-identifiable personal data) with third parties for purposes such as statistical analysis. This data does not contain any information that can be used to identify individual persons.
Security Measures for Recruitment Data:
Update Frequency:
Regular Updates: While the exact frequency of updates is not detailed, Ticket Tailor regularly updates their platform to improve functionality, security, and user experience. These updates can include new features, enhancements, and security patches.
Communication of Updates:
Notification of Changes: Users are informed about updates and changes through various channels. The latest version of the Privacy Policy and other important documents are always available through the service, and users are notified via email when significant changes are made.
User Consent and Impact:
User Rights: Users have the right to be informed about how their data is processed and can request information about updates that affect their personal data. They can also withdraw consent for data processing if they choose, although this may impact their ability to use certain services.
Security and Compliance:
Ongoing Compliance: Ticket Tailor ensures that all updates comply with relevant data protection laws, including GDPR. They continuously monitor and implement necessary changes to maintain compliance and protect user data.
Support and Documentation:
Data Ownership:
Data Controller: When you use Ticket Tailor, you are the "data controller" of all your attendees' data. This means you own all the data collected from your ticket buyers and attendees.
Data Processor: Ticket Tailor acts as a "data processor," meaning they handle the data strictly according to your instructions to provide their service. They do not use your attendees' data for any other purposes, such as marketing or sharing with third parties, without your consent.
Data Portability:
Exporting Data: You have the ability to export your customer data at any time. This includes exporting lists as spreadsheets, downloading data to the check-in app, or synchronizing with third-party services like MailChimp.
Compliance with Data Protection Laws: When exporting data, you are responsible for ensuring that your use of the data complies with data protection laws and the terms of service.
Data Deletion:
Requesting Deletion: You can request Ticket Tailor to delete your data at any time. They will comply with such requests, ensuring that your data is removed from their systems.
Post-Termination: Upon termination of the service, Ticket Tailor will return or destroy customer data in their possession unless applicable laws require continued storage. Deletion from live systems may take up to 7 days, and up to 30 days for backup systems.
Third-Party Compliance:
Flexible Pricing Model:
Pay-Per-Registration: Ticket Tailor employs a pay-per-registration pricing strategy, where users are charged a fee per ticket sold. This model ensures that costs scale with the success of your events, making it suitable for organizations of all sizes.
Pre-Pay Credits: Users can purchase ticket credits in advance, which can reduce the per-ticket cost. This option provides flexibility for organizations that anticipate varying ticket volumes.
Subscription Plans:
Monthly Subscriptions: Ticket Tailor offers various subscription plans based on the number of tickets you plan to sell. These plans range from $25 per month for smaller events to custom quotes for larger events with over 500 tickets.
Discounts for Nonprofits: Special pricing and discounts are available for nonprofit organizations, making it easier for them to manage costs as their needs change.
Scaling Up:
Adding Credits: You can add credits to your account at any time to accommodate higher ticket volumes. This allows you to scale up quickly without changing your subscription plan.
Upgrading Plans: If your event size increases significantly, you can upgrade to a higher subscription plan to benefit from lower per-ticket costs and additional features.
Scaling Down:
Downgrading Plans: If your event size decreases, you can downgrade to a lower subscription plan. This flexibility ensures that you are not overpaying for unused capacity.
No Long-Term Contracts: Ticket Tailor does not require long-term contracts, allowing you to adjust your subscription plan on a monthly basis as your needs change.
Account Management:
Contract Renewal
Automatic Renewal:
Subscription Plans: If you are on a subscription plan, it will automatically renew at the end of each billing cycle unless you cancel it. This ensures continuous access to the service without interruption.
Pre-Pay Credits:
Auto-Renew Option: When purchasing credits, you can select an auto-renew option. This can be set to renew monthly or when credits are running low. Payment for auto-renewed credits will be taken via the credit or debit card you have provided.
Contract Cancellation
Account Closure:
Notice Period: You can close your account at any time by providing 72 hours' notice. This can be done by emailing the customer support team at[email protected]from the email address associated with your account.
Data Retention: Before closing your account, you should ensure that you have taken a copy of any content you wish to retain. Your content will be deleted after account closure. However, for convenience, Ticket Tailor will keep your account open for 24 months after your last sign-in, in case you decide to use the service again.
Refund Policy:
30-Day Money Back Guarantee: Ticket Tailor offers a 30-day money-back guarantee. If you decide that Ticket Tailor is not the right tool for your needs within 30 days of creating your account, you can request a refund by emailing[email protected]with the subject line ‘30-day money back guarantee’.
Non-Refundable Fees: Fees already paid for the service or for any credits at the time of closure are non-refundable, except under the 30-day money-back guarantee.
Suspension and Termination by Ticket Tailor:
Non-Compliance: Ticket Tailor reserves the right to suspend or terminate your access to the service if you fail to adhere to the contractual obligations, such as not complying with applicable laws, failing to pay service fees, or using the service for fraudulent or criminal purposes.
System Issues: Access to the service may be temporarily suspended without notice in the case of system failure, maintenance, or repair, or for reasons beyond Ticket Tailor's control.
Fair Use Policy:
Free Ticketing: Ticket Tailor operates a 'fair use' policy for free ticketing. If you issue over 2,000 free tickets, you are required to contact Ticket Tailor. They reserve the right to monitor ticket volume and may withdraw the offer of free ticketing if the policy is violated.
Payment of Fees:
Outstanding Payments: If you fail to pay the fees on or before the due date, Ticket Tailor may charge interest at a rate of 7% from the due date until payment is made. They may also suspend the provision of the service or the issue of any credits until payment is made in full.
Data Handling Post-Termination:
1.GDPR Compliance
General Data Protection Regulation (GDPR): Ticket Tailor is fully compliant with GDPR, which is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. This compliance includes:
Data Controller and Processor Roles: When using Ticket Tailor, the event organizer is the "data controller," and Ticket Tailor acts as the "data processor." This means that Ticket Tailor processes data strictly according to the instructions of the event organizer and does not use the data for any other purposes.
Data Protection Measures: Ticket Tailor ensures that all data is protected by storing it on secure servers located in the EU (Ireland) and using GDPR-compliant third-party services. They have contracts with these third parties to ensure compliance with GDPR.
User Rights: Users have the right to request data deletion, and Ticket Tailor will comply with such requests. They also provide tools for event organizers to upload their privacy policies and collect marketing consent from attendees.
2.PCI DSS Compliance
Payment Card Industry Data Security Standard (PCI DSS): Ticket Tailor complies with PCI DSS, which is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. This includes:
Secure Payment Processing: Payment details are handled by accredited payment processors like Stripe and PayPal, which are PCI DSS compliant. Ticket Tailor does not store sensitive payment information on their servers.
3.SSL Encryption
Secure Sockets Layer (SSL): Ticket Tailor uses SSL encryption to secure data transfers. This means that all data transmitted between users and the Ticket Tailor platform is encrypted, ensuring that it cannot be intercepted by unauthorized parties.
Dashboard Security: The Ticket Tailor dashboard is served over SSL, providing a secure environment for managing events and processing transactions.
4.Data Security and Privacy
Data Encryption: All data is encrypted both at rest and in transit, providing an additional layer of security to protect user information from unauthorized access.
Privacy Policy: Ticket Tailor provides tools for event organizers to create and upload privacy policies, ensuring that attendees are informed about how their data is being used and protected.
5.Third-Party Compliance
Ticket Tailor
By Ticket Tailor
