User-Friendly Interface: Many users highlight the software's intuitive layout, making it easy for both agents and customers to use.
Highly Customizable & Flexible: Users appreciate the ability to tailor features and workflows to meet specific agency needs. The flexibility to define business rules, integrate third-party systems (including major GDSs like Amadeus and Sabre), and set pricing or notifications is frequently praised.
Efficient for Corporate and SME Accounts: The platform is described as very efficient for managing corporate, SME, and individual bookings. Agencies report it’s easy to onboard clients and handle complex travel policies.
Responsive Customer Support: Positive experiences with Thomalex’s support team are repeatedly mentioned. Users note timely, professional assistance and a willingness to address feature requests or issues rapidly.
Good Value for Money: Many reviewers consider the product competitively priced relative to the features offered—often citing it as "best value" among comparable platforms.
Powerful Reporting & Dashboard Tools: The dashboard and reporting features cover most agency and client needs, and data exporting is straightforward for operational purposes.
Reliability: The system is rated as stable and robust, with successful large-client deployments reported without significant issues.
Occasional Performance Issues: Some users mention that certain pages or processes can be slow to load, though this is generally described as a minor inconvenience.
Complex Notification & Messaging Setup: A few reviews cite a desire for greater flexibility or clarity in notification settings and automated communications.
User Interface Overwhelm: While the platform is praised for its comprehensive features, this can at times make the interface feel overwhelming to new users. Suggestions include adding more contextual (on-the-spot) help tips.
Update-Related Disruptions: When backend updates or GDS rule changes occur, some users report temporary loss of custom "look and feel" or the need to reapply certain interface settings.
Occasional Delays Syncing with Airlines/GDS: Users have reported sporadic delays in system updates when airlines or global distribution systems (GDS) change their booking procedures; these issues are not considered critical.
