Customization: Users appreciate the ability to tailor templates and workflows to their needs.
Customer support: Some praise the responsiveness and helpfulness of the support team.
Ease of use: Many users find the interface intuitive and efficient for billing and documentation.
Security concerns: One user reported a serious data exposure incident involving patient information.
Technical glitches: Complaints about bugs, outdated interface, and lack of innovation.
Customer service decline: After acquisition by WebPT, several users report poor support and unresolved issues.
