Tenna

Tenna’s implementation is designed to be efficient and minimally disruptive, tailored for construction companies managing mixed fleets. While the exact process may vary based on the size and complexity of your fleet, here’s the standard approach:

1. Discovery & Planning

• Needs Assessment: Tenna’s team works with you to understand your assets, workflows, and goals.
• Solution Design: They recommend the right mix of hardware (GPS trackers, sensors, etc.) and software modules for your operations.
• Implementation Plan: A detailed rollout schedule is created, including milestones and responsibilities.

2. Onboarding & Training

• Account Setup: Your company’s data, users, and permissions are configured in the Tenna platform.
• Training: Tenna provides training for your field, shop, and office staff to ensure smooth adoption.

3. Hardware Installation

• Device Deployment: Tenna’s team (or certified partners) install GPS trackers and sensors on your equipment and vehicles.
• Testing: Devices are tested to ensure accurate data transmission.

4. System Integration & Go-Live

• Integration: If needed, Tenna integrates with your existing systems (e.g., ERP, accounting, or project management tools).
• Go-Live: The system is activated, and your team begins using Tenna for real-time equipment management.

5. Ongoing Support

• Customer Success: Dedicated support ensures your team gets the most out of Tenna, with regular check-ins and updates.
• Enhancements: Access to new features and continuous improvements.

• Organizational Structure Customization: Tenna allows you to build a unique organizational chart within the platform by customizing subsidiaries, divisions, and departments. This lets you mirror your company’s management structure accurately for equipment management across multiple levels and locations.

• Custom Permissions and Access Controls: You can define custom permissions by job title, branch, or individual user, controlling who can access specific data or features. This granular access control supports complex organizational setups and enhances security.

• Advanced Data Security and Privacy Options: Tenna offers advanced privacy settings, including asset privacy levels and segregation of assets within multi-divisional organizations, providing an additional layer of data protection tailored to your business needs.

• Custom Notifications and Alerts: The platform supports customizable notifications to ensure the right stakeholders are informed about equipment status, maintenance needs, or compliance issues.

• Customizable Utilization Benchmarks and Thresholds: You can define your own equipment utilization benchmarks and thresholds to visualize performance according to your specific operational goals.

• Modular Product Offerings: Tenna offers individual add-on modules (e.g., advanced asset tracking, maintenance scheduling, GPS tracking) so you can tailor the solution to your fleet size, asset types, and operational complexity.

• Integration with Existing Systems: Tenna integrates with popular business and ERP software such as Sage 100 Contractor, Spectrum, CAT, John Deere JDLink, and others, allowing customization through data synchronization and workflow alignment.

• Customizable Dashboards and Reporting: The software provides customizable dashboards and reporting tools to focus on the metrics and KPIs most relevant to your business.

• Mobile and Barcode/RFID Scanning: Mobile access and scanning features can be tailored to your field operations, facilitating customized workflows for inspections, maintenance, and asset tracking.

• Pricing Model: Tenna’s pricing is customizable and typically depends on your business size, number of assets, and selected modules. There is no publicly listed fixed price; instead, pricing is tailored based on your operational needs.

• Setup Fees: While specific setup fees are not explicitly disclosed, some users have reported that implementation can be complex, which may imply costs associated with installation, configuration, and training. It is common for enterprise SaaS solutions like Tenna to include setup fees depending on project scope.

• Hardware Costs: If you purchase GPS trackers, IoT devices, or barcode scanners from Tenna, hardware costs are additional. Financing options are available for hardware ownership.

• Maintenance and Support: Standard maintenance and support are generally included in subscription fees. Tenna is noted for strong customer support with online, phone, and 24/7 assistance available. However, premium or dedicated support packages may incur extra charges.

• Additional Modules and Features: Adding advanced features or premium modules (such as advanced analytics, additional integrations, or enhanced security options) may increase subscription costs.

• Scalability Costs: As your asset base or user count grows, subscription fees will likely increase accordingly. Tenna’s modular pricing supports scaling but may require renegotiation or plan upgrades.

• Recommendations: For exact cost details including setup fees, ongoing maintenance, and support charges, it is advisable to contact Tenna directly for a personalized quote based on your fleet size and business requirements.

• Comprehensive Onboarding: Tenna provides structured onboarding support to help new users get started with the platform. This typically includes guidance on setting up assets, user accounts, and workflows tailored to the customer’s fleet management needs.

• Training Options: Training is offered through a combination of virtual sessions, on-site assistance (depending on customer location and size), and self-service resources. These cover platform navigation, asset tracking, maintenance scheduling, safety and compliance features, and mobile app usage.

• Ongoing Customer Support: Tenna offers continuous support via phone, email, and online portals. Support includes troubleshooting, configuration help, and best practice advice. Some customers report strong and responsive support, with options for 24/7 assistance depending on the service agreement.

• Safety and Compliance Support: The platform includes features to help teams manage safety and compliance efficiently across their fleets, supported by training and documentation to ensure regulatory adherence.

• User Resources: While not explicitly detailed, Tenna likely provides documentation, FAQs, and tutorial videos to empower users to resolve common issues independently and optimize platform use.

• Cloud Hosting and Infrastructure: Tenna hosts all customer data on Amazon Web Services (AWS), utilizing Elasticsearch and Postgres databases, benefiting from AWS’s robust security infrastructure.

• Encryption: All data is encrypted in transit using HTTPS/TLS protocols and at rest using AES encryption standards, ensuring confidentiality and protection against interception or unauthorized access.

• Access Controls: The platform enforces strong access controls including hashed passwords, secure JWT tokens signed with 256-bit keys, and limited administrative access (restricted to a small number of personnel).

• Network Security: Tenna employs firewalls, limits open ports, and does not allow SSH, FTP, or VPN access to its servers, minimizing attack surfaces. Remote device software upgrades require valid signed images to prevent rogue software installation.

• Data Integrity and Backup: Daily backups are performed to protect against data loss, and servers are regularly restarted with clean system images pulled from secure git repositories.

• Security Partnerships: Tenna leverages security services from partners like AT&T for hardware device security, including secure SIMs and APNS.

• SOC 2 Type 1 Compliance: As of August 2024, Tenna has achieved SOC 2 Type 1 certification, demonstrating rigorous policies and procedures to protect sensitive data in accordance with American Institute of Certified Public Accountants (AICPA) standards. The company is pursuing SOC 2 Type 2 certification to further validate ongoing security controls.

• Additional Security Practices: Virus scanning on company laptops, strict firewall rules, and limited administrative access further enhance security.

• No VPN Access: Remote access to internal networks is restricted, reducing risks from external threats.

• Continuous Development: Tenna follows a continuous development and improvement model, regularly releasing new features, security patches, and performance enhancements to keep the platform current and secure.

• Cloud-Based Deployment: As a cloud-hosted SaaS platform, updates are deployed centrally by Tenna’s engineering team, ensuring all customers receive the latest version without manual intervention. This approach minimizes downtime and ensures uniform access to new capabilities.

• Secure Update Process: Software upgrades for remote devices require valid digital signatures, preventing unauthorized or malicious code from being installed.

• Version Control and Stability: Code is managed via git repositories, with servers restarted regularly from clean images to maintain system integrity and stability.

• Security-Focused Updates: Given the evolving cybersecurity landscape, Tenna prioritizes security in its update cycles, promptly addressing vulnerabilities and enhancing authentication and data protection mechanisms.

• Data Ownership:
  Tenna retains ownership of aggregated data about users’ usage of their products and services, including geolocation and equipment data. However, the data that users provide about their assets and personal information remains under the users’ control.

• User-Identifiable Data:
  Tenna stores user-identifiable data but does not disclose it to third parties without the user’s permission. Users retain the rights to their personal information and data related to their assets, consistent with applicable privacy laws.

• License to Use Data:
  Users grant Tenna a license to use, integrate, and process the data they provide to deliver the services, including creating aggregate or anonymized data for improving the platform. This license is nonexclusive, worldwide, royalty-free, and sublicensable but does not transfer ownership.

• Data Portability:
  While explicit data portability procedures are not detailed in the publicly available terms, users have a license to access their user-identifiable data during the subscription term. Upon termination or expiration, access to data ceases, and Tenna does not provide data after that point. Users should export or retrieve their data before contract end.

• Data Storage Location:
  Personal information and user data are stored on servers located in the USA, with hosting provided by Tenna or third-party providers.

• Security and Privacy:
  Tenna employs encryption and security practices to protect user data but notes that no system is entirely immune to unauthorized access. Users accept some risk inherent in using the service.

• Flexible Subscription Model:
  Tenna’s licensing is subscription-based and nontransferable, allowing organizations to scale the number of assets and users according to their operational requirements.

• Modular Product Offerings:
  The platform offers various modules and add-ons that can be added or removed, enabling businesses to customize their solution and scale functionality as needed.

• Adjusting Asset Counts and Users:
  Customers can increase or decrease their asset counts and user licenses, which will adjust subscription fees accordingly. This flexibility supports growth or downsizing without long-term constraints.

• Contract Terms:
  Specific contract terms regarding minimum commitments or notice periods for scaling changes are not publicly detailed, so customers should consult Tenna directly for precise policies.

• Integration and Customization:
  As organizations scale, Tenna supports integration with other enterprise systems, which can be expanded or reduced to match evolving business needs.

• Support for Multi-Divisional Organizations:
  Tenna allows custom organizational structures with divisions and subsidiaries, facilitating scaling across complex corporate hierarchies.

• Subscription Term and Renewal:
  Tenna’s subscription agreements have an initial term (“Initial Term”) as specified in the customer’s order. Upon expiration of the Initial Term, the subscription automatically renews for additional terms equal in length to the Initial Term (“Renewal Terms”). This automatic renewal continues on subsequent renewal anniversaries unless the customer declines renewal.

• Renewal Notification:
  Customers receive a notification at least 30 days prior to the automatic renewal, providing an opportunity to decline renewal and terminate the services.

• Pricing Changes at Renewal:
  Tenna reserves the right to increase pricing upon annual renewals. In addition to software and service price increases, Tenna may pass along cost increases from network providers or data hosting facilities during the contract term.

• Cancellation and Termination by User:
  Users may terminate their subscription at any time but remain responsible for all fees due for the remainder of the membership term. No refunds are issued for cancellations made before the end of the paid term.

• Termination by Tenna:
  Tenna may terminate or suspend services with 30 days’ notice if the user breaches any terms, including payment obligations. Immediate termination may occur if there is a material breach.

• Effect of Termination:
  Upon termination, user access to services and content ceases immediately, but payment obligations for the remaining term remain. Certain provisions such as indemnity and liability limitations survive termination.

• No Refund Policy:
  Tenna explicitly states it does not provide refunds if a user cancels early.

• SOC 2 Type 1 Certification:
  As of August 2024, Tenna has achieved SOC 2 Type 1 compliance, demonstrating that it has implemented rigorous controls related to security, availability, processing integrity, confidentiality, and privacy as audited by an independent third party.

• Data Security Practices:
  Tenna employs encryption (TLS/HTTPS for data in transit and AES for data at rest), strict access controls, firewalls, and secure software update mechanisms.

• Hosting on AWS:
  Tenna’s platform is hosted on Amazon Web Services (AWS), leveraging AWS’s industry-leading infrastructure security and compliance certifications.

• Privacy and Data Protection:
  Tenna adheres to privacy laws and maintains policies to protect user data, including limiting disclosure of personal data and providing users control over their information.

• Ongoing Security Improvements:
  The company continuously updates its security posture and is pursuing SOC 2 Type 2 certification to further validate operational effectiveness of controls over time.

• Other Standards:
  While SOC 2 is explicitly mentioned, no public details indicate certifications such as ISO 27001 or GDPR compliance, though privacy policies suggest adherence to relevant data protection regulations.