User-Friendly Interface: Many users highlight Tenna’s intuitive and easy-to-navigate software interface, which is especially appreciated by field personnel who may not be highly technical. The platform’s design facilitates quick adoption and daily use.
Excellent Customer Support: Customers frequently commend Tenna’s customer service and technical support teams for their responsiveness, industry knowledge, and willingness to assist with both technical issues and operational advice tailored to construction workflows.
Accurate GPS Tracking and Asset Location: The GPS tracking functionality is praised for its accuracy and reliability. Users find it straightforward to set up and integrate, providing real-time visibility into asset locations that enhances operational control and asset security.
Effective Maintenance Scheduling: The platform’s maintenance scheduling features and automated reminders help companies stay on top of service requirements, reducing unplanned downtime and extending the life of equipment.
Mobile App Benefits: The mobile application is valued for simplifying inspections, work orders, and paperwork management in the field. Users report that mobile access reduces lost or damaged documents and improves compliance tracking.
Continuous Product Improvement: Users appreciate that Tenna regularly updates the platform, adding new features and enhancements based on customer feedback, demonstrating a commitment to evolving with user needs.
High Upfront Implementation Costs: A common concern among users is the relatively high initial cost of implementing Tenna’s solution. Some feel that setup fees and associated costs are not always transparently communicated upfront, leading to unexpected expenses.
Limited Dashboard Customization: Users desire more flexibility in customizing dashboards and work order creation processes. The current limitations can make it challenging to tailor the platform precisely to unique operational workflows.
Resource Management and Geofencing Issues: Some features, such as the resource management scheduling and geofencing capabilities, are reported to be less practical or accurate than expected, requiring further refinement to meet real-world needs.
Mobile App Limitations: While useful, the mobile app is sometimes seen as less feature-rich compared to the desktop version. Users note difficulties with filtering maintenance requests and limited functionality in certain areas.
Connectivity Challenges: Users relying on AT&T cellular service report occasional issues with signal strength and reliability, especially in rural or remote construction sites, which can affect device connectivity and data accuracy.
Performance and UI Issues: Minor complaints include slow loading times, occasional sluggishness, and user interface quirks such as the inability to rearrange columns in asset lists or customize views fully.
Additional Charges for Small Tasks: Some customers express frustration over extra fees for minor implementation tasks or support requests, feeling that these “nickel-and-dime” charges add up and reduce overall value.
