Ease of Use & Cloud-Based Access: Users praise Tekmetric for its intuitive, well-organized interface, cloud-based accessibility, and how quickly staff can adapt to it. Estimates and jobs can be reviewed and approved by customers remotely, which saves significant time and enhances transparency.
Comprehensive Features: Many highlight the detailed digital vehicle inspections (DVI), two-way texting, integrated job board, real-time vehicle/workflow tracking, parts ordering, and seamless integrations with over 70 business tools as major advantages.
Fast & Helpful Support: The customer support team is repeatedly described as responsive and helpful. Reports of fast system setup, attentive data migration assistance, and ongoing support are common.
Continuous Improvement: Users appreciate frequent updates, new features based on real-world feedback, and the willingness of Tekmetric to adapt to user needs quickly
Reporting & Transparency: Tekmetric’s reporting tools, especially for sales, technician performance, and workflow, are appreciated for their clarity and business impact. Text-based customer communications, photos, and transparency add value to client relationships
Community & Training: Positive feedback notes that resources, online training, and community engagement are strong, and onboarding is smooth for new shops.
Workflow Frustration & Excess Clicks: Some users dislike that completing everyday tasks, such as rescheduling jobs or reassigning technicians, often require multiple clicks and steps. Simple drag-and-drop features are missing, making the workflow feel slower and more cumbersome than in competing products.
Reporting Limitations: While reports are comprehensive, a few users mention that customizable reports sometimes exclude crucial data points, requiring manual calculations for a full business overview.
Complex Scheduling: The appointment and tech scheduling tools are viewed as unnecessarily complex, making everyday changes more difficult than necessary.
Customer Support Delays (Occasionally): While many praise support, a few negative reviews mention delayed responses or unaddressed urgent issues during system problems.
