TeamSupport offers cloud-based CRM and customer support software designed to help B2B organizations improve customer engagement and streamline support processes. The company's platform includes features such as ticketing systems, live chat, customer analytics, and customer success management tools.
TeamSupport was founded in 2009 by Robert C. Johnson and his team, who drew from their experiences in the TV automation industry to address the unique challenges faced by B2B technology support teams. The company has shown steady growth since its inception, with revenue reaching $3.6 million in 2023.
TeamSupport has raised a total of $1.3 million in funding. In 2014, the company received a significant growth investment from Level Equity, which has helped accelerate its expansion in technology, customer success, sales, and marketing initiatives.
Complete support platform
Messaging & live chat services
The company has introduced innovative features such as a Visual Support suite, a best-in-class Service Level Agreement (SLA) function, and IBM Watson-powered Sentiment Analysis
TeamSupport emphasizes a people-first approach, fostering a culture of inclusivity, fairness, and openness. The company values diversity and believes in the power of collaboration and teamwork. TeamSupport is committed to ethical business practices, transparency, and maintaining high standards in its code of conduct.
TeamSupport primarily serves B2B technology-enabled companies in industries such as computer software, hardware, information technology services, and telecom. Wthe company has established itself as a competitor to industry leaders like Zendesk, Freshdesk, and Salesforce Service Cloud. TeamSupport's focus on B2B customer support needs has allowed it to carve out a niche in the market and build a loyal customer base.
TeamSupport
By TeamSupport
