The typical implementation process for Tailwind TMS software involves several steps designed to ensure a smooth transition and effective use of the system. The process generally includes:
Initial Setup: This involves configuring the software to match your company’s specific needs, including setting up user accounts, entering company information, and customizing document templates.
Data Migration: Assistance is provided to upload data templates such as customer, vendor, and equipment information.
Training: Tailwind offers scheduled online group training sessions, access to a self-help documents database, and video training modules. Additionally, one-on-one training sessions can be arranged for administrators and end-users.
Configuration: This step includes setting up the customer/carrier self-serve portal, configuring the Tailwind POD Complete mobile app, and adding branded documents.
Go-Live Support: Tailwind provides ongoing support during the initial go-live phase to address any issues and ensure the system is functioning as expected.
The duration of the implementation process can vary depending on the complexity of the setup and the size of the company. However, it typically takes a few weeks to a couple of months to fully implement Tailwind TMS.
Customisation
Tailwind TMS is highly configurable to fit specific business needs. Here are some of the customization options available:
Custom Fields: Users can add new fields to records, such as customer or order records, to track specific data relevant to their business.
Document Customization: Tailwind allows for the customization of documents, including invoices, orders, and trip manifests, by adding company logos and specific payment terms.
Configuration Settings: The software includes a configuration menu where users can adjust various settings, such as invoice prefixes, carrier insurance rules, and reminders for certifications and inspections.
User-Defined Fields: This feature enables the addition of new items to drop-down lists, making data entry more efficient and tailored to the company’s operations.
Integration with Other Systems: Tailwind TMS integrates with QuickBooks for accounting purposes and supports GPS-confirmed shipment tracking.
These customization options ensure that Tailwind TMS can be tailored to meet the unique requirements of different businesses, enhancing its flexibility and usability.
Additional Costs
Tailwind TMS offers several service packages with varying costs:
Quick Start: Free with your subscription. It includes access to online group training, self-help documents, and assistance with data uploads.
Sure Start: $399, with a $199 rebate after 12 months or free with a one or two-year pre-pay discount. This package includes one-on-one training sessions, company-specific orientation, and assistance with portal and app configurations.
Business Accelerator: $999, ideal for companies with five to twenty users. It offers more extensive configuration and alignment with business objectives.
There are no setup fees or contracts, and a free trial is available.
Training
Tailwind TMS provides comprehensive training and support options:
On-Demand Training: Access to video training sessions that cover various aspects of the software, allowing users to learn at their own pace.
Live Training Sessions: Scheduled online group training sessions and one-on-one training for administrators and end-users.
In-App Support: Support is available via phone, email, and chat within the application.
Self-Help Resources: Extensive library of “How To” documents and technical FAQs.
Touch Base Calls: Regular check-ins from the Customer Success Team to ensure users are progressing well and to offer additional assistance.
Security Measures
Tailwind TMS implements robust security measures to protect user data:
Dedicated SQL Database: Each customer is provided with their own Microsoft SQL Database, ensuring data isolation and security.
Data Encryption: Data is encrypted both in transit and at rest to prevent unauthorized access.
Regular Backups: Automated backups are performed regularly to ensure data integrity and availability.
Access Controls: Custom user security settings allow businesses to control access to sensitive information.
These measures collectively ensure that Tailwind TMS provides a secure environment for managing transportation operations.
Updates
Tailwind TMS releases updates regularly to ensure the software remains current and effective. These updates typically include new features, performance improvements, and security enhancements. The updates are managed seamlessly, with minimal disruption to users. Tailwind TMS employs a cloud-based system, so updates are automatically applied, ensuring that all users have access to the latest version without needing to manually install updates.
Data Ownership and Portability
Tailwind TMS maintains a clear policy on data ownership and portability. Users retain full ownership of their data. This means that businesses can export their data at any time, ensuring they have control over their information. Tailwind TMS supports data portability, allowing users to easily transfer their data to other systems if needed. This flexibility is crucial for businesses that may need to switch platforms or integrate with other software solutions.
Scaling Up / Down
Tailwind TMS offers flexible terms for scaling up or down based on organizational needs. The software is designed to accommodate growth, allowing businesses to add more users and features as they expand. Conversely, if a business needs to scale down, Tailwind TMS provides options to adjust the subscription accordingly. This scalability ensures that the software can adapt to the changing needs of the business, providing a cost-effective solution regardless of the company’s size.
The terms & conditions for contract renewal and cancellation
Contract Renewal:
Tailwind TMS subscriptions are typically priced repeatedly, meaning they automatically renew at the end of each billing period unless canceled.
To stop the pre-authorized automatic renewal, users need to cancel their subscriptions before the next billing cycle begins.
Cancellation:
If you cancel your Tailwind TMS account, the service plan will remain active for the remainder of the period you’ve already paid for.
No refunds are provided for partially used subscription periods.
In the event of non-payment, Tailwind TMS reserves the right to restrict access to the software without notice.
Compliance
Tailwind TMS meets several compliance standards to ensure the software adheres to industry regulations and best practices:
Data Security: Tailwind TMS employs robust data encryption both in transit and at rest, ensuring that sensitive information is protected from unauthorized access.
Regular Backups: Automated backups are performed regularly to maintain data integrity and availability.
Access Controls: Custom user security settings allow businesses to control access to sensitive information, ensuring only authorized personnel can view or modify data.
FMCSA Compliance: Tailwind TMS integrates with SaferWatch to provide FMCSA data feeds, helping businesses stay compliant with federal regulations.
These measures collectively ensure that Tailwind TMS provides a secure and compliant environment for managing transportation operations.
