Synchroteam is a cloud-based Field Service Management (FSM) software designed to help businesses manage mobile workforces such as technicians, inspectors, and service professionals. It offers tools for dispatching, scheduling, reporting, CRM, invoicing, inventory management, and more. The platform is used in 92 countries and supports 23 languages, making it a globally accessible solution.
Founding and Growth
Synchroteam has steadily grown into a recognized FSM provider, serving industries like HVAC, telecom, medical, energy, and security. Its growth is marked by continuous feature expansion and global adoption, with over 47 million jobs managed through the platform.
Funding and Valuation
Synchroteam may be privately held and possibly bootstrapped or internally funded.
Product Offerings and Features
Synchroteam provides a comprehensive suite of FSM tools, including:
Core Features
Route Optimization: Minimizes travel time and reorganizes schedules efficiently.
CRM: Manages customer data, tasks, opportunities, and events.
Scheduling & Dispatch: Drag-and-drop job assignment based on skills and location.
GPS Tracking: Real-time location of workers and routes.
Online Booking: Customizable booking forms for customer job requests.
Job Management: Advanced search and job tracking.
Custom Forms: Tailored data capture for different job types.
Time Tracking: Logs regular and overtime hours with cost summaries.
Customer Portal: Secure access for customers to manage jobs and view reports.
Contract Management: SLA tracking and maintenance scheduling.
Inventory Management: Tracks parts across depots and vehicles.
Invoicing & Payments: Built-in quoting, invoicing, and on-site payment collection.
Mobile Apps: iOS and Android apps for field workers.
Customization: Extensive configuration options for fields, tags, taxes, and more.
Integrations: Zapier, Stripe, QuickBooks, Xero, Sage, and REST API support
Acquisitions and Product Expansion
Synchroteam has expanded its ecosystem through integrations with major platforms like Zapier, Stripe, and QuickBooks, enabling automation and seamless data flow
Synchroteam AI and New Features
Recent enhancements include:
Offline mobile access
Barcode scanning
Photo annotation
Real-time notifications
Webhook support
2-factor authentication
Single Sign-On (SSO)
Customizable dashboards and reports
Mobile invoicing and stock tracking
Company Culture and Values
Synchroteam emphasizes:
Ease of use
Affordability
Customization
Customer satisfaction
The company is known for its responsive support and continuous improvement based on client feedback. It fosters a culture of agility, innovation, and global inclusivity, supporting users in multiple languages and regions
User Base and Community
Synchroteam serves a diverse global user base across industries such as:
HVAC
Telecom
Medical
Security
Energy
Maintenance
Its community includes small businesses, mid-sized enterprises, and large organizations. The platform is praised for its scalability, flexibility, and mobile-first approach
