Synap
By Synap Learning Limited
Synap’s setup is designed to be modular, intuitive, and fast, especially for organizations that need to deploy exams or training programs quickly. The process typically follows these stages:
Branding: Logos, color schemes, and domain settings are configured for white-labelling.
Courses: Learning modules can be built with videos, quizzes, and assignments.
Grading Rules: Auto-grading and blind grading options are set up.
SSO & Data Hosting: Enterprise clients can configure single sign-on and regional data hosting.
Go Live: Exams or courses are launched to the full audience.
Support: Synap provides ongoing support and training resources via Synap Academy.
Synap is highly customizable and designed to adapt to a wide range of business and educational use cases. Here are the key customization options:
White-labelling: Use your branding, logos, and custom domain to present Synap as your own platform.
Custom Certificates: Design branded certificates with QR codes, expiry dates, and custom layouts.
Sub-portals: Create multiple branded environments under one account for different departments or clients.
Flexible Question Types: Includes MCQs, essays, drag-and-drop, audio responses, and more.
Dynamic Exams: Use intelligent question banks with tagging, randomization, and difficulty levels.
Timed & Sectioned Exams: Customize time limits, divide exams into sections, and control navigation.
Custom Roles & Permissions: Define educator roles (e.g., markers, proctors) with specific access rights.
Single Sign-On (SSO): Integrate with Microsoft, Google, or enterprise identity providers.
IP Restrictions & Lockdown: Tailor anti-cheat settings to your risk level.
APIs & Webhooks: Automate workflows like enrollment, grading, and reporting.
CRM & LMS Integration: Connect with HR tools, databases, and learning platforms.
Custom Reports: Analyze performance by topic, question, or user group.
Synap’s pricing is transparent and includes many features by default, but there are some optional add-ons and tier-based differences:
Standard: $143/month — includes core features, 3 admin accounts, and chat support.
Pro: $363/month — adds white-labelling, APIs, custom roles, and priority support.
Business: $840/month — includes SSO, sub-portals, regional hosting, and a Customer Success Manager.
Enterprise: Custom pricing — includes bespoke integrations, AI grading, mobile apps, and enhanced SLAs.
Extra Users: $2.40/month per additional user beyond the included quota.
AI Proctoring & Synoptic: Available as paid add-ons in Standard and Pro plans.
Custom Certificates: One-time conversion fee for custom designs.
Professional Services: Available in Business and Enterprise plans for implementation, training, and support.
Dedicated Account Manager: Included in Business and Enterprise plans.
No setup fee for most plans; onboarding and support are included.
Synap provides a comprehensive onboarding and support system designed to help new users get started quickly and effectively:
Setup Assistance: During onboarding, Synap helps configure portals, exams, and user roles for optimal performance.
Contextual Help: Most pages on the Synap portal include direct links to relevant documentation.
Responsive Help: Outside office hours, users can leave messages and receive email replies within a day.
Study Mode Toggle: Admins can preview the platform as students to better understand the learner experience.
Synap employs enterprise-grade security protocols to ensure data protection, privacy, and platform reliability:
Single Sign-On (SSO): Integrates with Auth0, SAML/2, JWT, and ADFS for secure login.
Audit Logs: Tracks critical system events and user actions for accountability.
Regional Hosting: Offers data hosting in the EU and US to meet local legal requirements.
Email Security: Uses DKIM and SPF to prevent spam and phishing.
Synap follows a continuous deployment model with additive updates, meaning new features and improvements are rolled out regularly without disrupting existing functionality. Here are the key points:
API Versioning: The current API version is V3, and older versions are deprecated or inaccessible.
Synap has a clear and user-friendly data ownership policy that prioritizes transparency and control:
No Claim by Synap: Synap does not claim rights over user-generated content, exams, or learner data.
Regional Hosting: Data can be hosted in the EU or US to comply with local regulations.
Synap offers flexible scaling options to accommodate seasonal or project-based changes in user volume:
Flat Rate for Overages: Additional users beyond your quota are billed at a flat rate of £2 per user/month.
Synap’s billing and contract terms are designed to be transparent and user-friendly:
Monthly Billing: Most plans are billed monthly in advance, with overages billed in arrears.
Annual Plans: Offer ~20% discounts and can be paid via invoice with 30-day terms.
Auto-Renewal: Contracts typically auto-renew unless canceled before the renewal date.
Cancellation Window: Users can cancel before the next billing cycle to avoid charges.
No Long-Term Lock-In: Monthly plans allow flexibility to cancel or change plans as needed.
Synap adheres to internationally recognized compliance standards to ensure data protection and platform reliability:
GDPR Compliant: Fully compliant with EU data protection laws.
Data Ownership: Users retain full ownership of their content and data.
