Ease of Use: Many users appreciate the user-friendly interface of Softaken AOL Backup software. They find it easy to navigate and operate without requiring extensive technical knowledge.
Functionality and Features: Users highlight the software's ability to export AOL emails into multiple formats like PST, EML, MBOX, EMLX, and MSG. The tool also maintains folder hierarchy and preserves email properties during the backup process, which is highly valued.
Data Integrity: Several reviews mention that the software performs accurate conversions without data loss, ensuring the integrity of the backed-up emails
Customer Support: Positive feedback often includes praise for the technical support team, noting their expertise and responsiveness in resolving issues.
Performance: Users are satisfied with the software's performance, noting that it provides fast and secure backups. The incremental backup feature and the ability to schedule backups are particularly appreciated.
Compatibility: The software's compatibility with various Windows operating systems and its ability to work without requiring MS Outlook are seen as significant advantages.
Setup Difficulties: Some users have reported facing difficulties during the initial setup and configuration of the software. These issues sometimes require assistance from customer support to resolve.
Customer Support Issues: While many users praise the support team, there are also instances where users have experienced delays or inadequate assistance from customer support, particularly with more complex issues.
Bugs and Functionality Problems: A few reviews mention occasional bugs and glitches in the software that can affect its functionality. These issues can range from minor inconveniences to more significant problems that impact the backup process
Documentation and Tutorials: Some users have noted that the software lacks comprehensive tutorials and documentation, which can make it challenging to understand and use all features effectively.
