Socialshaker

Socialshaker typical implementation process:

• Sign Up and Access Platform: Register for a Socialshaker account and log in to the intuitive, web-based dashboard. No technical expertise is required for most campaign creation tasks.

• Select Campaign Mechanism: Choose from over 30 ready-to-use campaign types (e.g., sweepstakes, instant wins, quizzes, games) and select a template suited to your marketing objective or special occasion.

• Customize Design and Content: Use the “Templating” module for one-click visual customization. Add your branding, images, and adjust the campaign’s look and feel. Templates for various sales periods and holidays are available for quick adaptation.

• Configure Campaign Settings: Set up customizable registration forms to collect participant data, define rules, prizes, and any additional campaign mechanics. Advanced options like custom domains or SSO connectors can be added by request.

• Preview and Test: Review your campaign’s appearance and functionality to ensure everything works as intended before launch.

• Publish and Distribute: Launch your campaign across multiple channels- websites, blogs, social media, mobile, or email. Use the provided iframe code to embed the campaign on your website or CMS (e.g., WordPress, Tumblr). Choose from adaptive, fixed-size, or full-screen iframe options as needed.

• Monitor and Optimize: Track engagement and performance in real time using the analytics dashboard. Export collected data in CSV format for further marketing or reporting use.

Socialshaker offers extensive customization capabilities to align with specific business requirements. Here's a detailed overview:​

Customization Features:

1. Visual and Branding Customization

• Templates and Themes: Access to over 35 ready-to-use responsive templates tailored for various occasions, such as holidays and sales events.

• Custom Design Options: Ability to import your own graphic elements, including backgrounds and page designs, to maintain brand consistency. ​

• CSS Customization: Advanced users can apply custom CSS to further tailor the appearance of campaigns. ​

2. Functional Customization;

• Registration Forms: Design customizable forms to collect specific participant information, with options to add various fields as needed.

• Campaign Mechanics: Choose from a wide array of interactive mechanisms, including quizzes, sweepstakes, and instant wins, to suit different marketing objectives. ​

• Email Campaigns: Utilize the emailing module to send targeted messages based on participant behavior and campaign milestones. ​

3. Integration and Scalability;

• CRM and SSO Integration: Option to integrate with customer relationship management systems and single sign-on solutions for streamlined data management. ​

• Custom Domains and Media Uploads: Ability to use personalized domain names and allow participants to upload media, such as proof of purchase, enhancing user engagement. ​

• Participant Capacity: Flexible plans that accommodate varying numbers of participants, with options to purchase additional participant packs as needed. ​

Tailored Services: For businesses seeking a more hands-off approach, Socialshaker offers a "Turnkey" service. This includes strategic recommendations, graphic design aligned with your brand, and complete setup of the chosen campaign mechanics.

​Socialshaker provides a range of training and support options to assist new users in effectively utilizing their platform. Here's an overview:​

Training and Onboarding:

1. Self-Service Resources

• Help Center: Socialshaker offers a comprehensive Help Center containing articles and guides that cover various aspects of the platform, including campaign creation, customization, and data management.​

• Blog: The company's blog features articles on marketing strategies, campaign ideas, and best practices to help users maximize the effectiveness of their campaigns.​

2. Turnkey Service

For users seeking a more hands-off approach, Socialshaker offers a "Turnkey" service. This includes:​

• Strategic Recommendations: Assistance in selecting the most suitable campaign mechanics based on marketing objectives.​

• Graphic Design: Creation of campaign visuals that align with the user's brand identity.​

• Campaign Setup: Complete setup of the chosen campaign, ensuring it's ready to launch within the agreed timeframe.​

This service allows users to focus on their marketing goals while Socialshaker handles the technical aspects of campaign creation.​

Support Services:

1. Email Support

Socialshaker provides email support to address user inquiries and issues. The response time may vary based on the user's subscription plan.​

2. Phone Support

Users can contact Socialshaker's support team via phone for more immediate assistance. The contact number is available on their website.​

3. FAQ Section

An FAQ section is available on the website, addressing common questions related to campaign creation, account management, and other platform functionalities.​

​Socialshaker implements a set of security measures to protect user data and ensure compliance with data protection regulations. Here's an overview of their key security practices:​

1. Compliance with Data Protection Regulations:

• GDPR Adherence: Socialshaker processes personal data in compliance with the General Data Protection Regulation (GDPR). They ensure that any subcontractors involved in data processing provide sufficient guarantees regarding the implementation of appropriate technical and organizational measures to protect personal data. ​Socialshaker Interactive marketing.

• Data Transfer Protocols: When transferring personal data to countries outside the European Union, Socialshaker ensures that such countries offer an adequate level of protection as recognized by the European Commission. This includes adherence to frameworks like the Privacy Shield for transfers to the United States. ​Socialshaker Interactive marketing.

2. Technical and Organizational Security Measures:

• Data Minimization: Socialshaker restricts the collection of sensitive personal data, such as information revealing racial or ethnic origin, political opinions, religious beliefs, or health status, by CNIL guidelines. ​

• Data Retention and Deletion: Personal data associated with campaigns is retained for a maximum of 24 months. After this period, all related data is systematically destroyed from Socialshaker's information systems. ​Socialshaker Interactive marketing;

• Security Incident Response: In the event of a personal data breach, Socialshaker commits to notifying the relevant supervisory authority (CNIL) as soon as possible, and no later than 72 hours after becoming aware of the breach, unless the breach is unlikely to result in a risk to the rights and freedoms of individuals. If the breach is likely to result in a high risk, affected individuals will also be informed promptly. ​Socialshaker Interactive marketing.

3. Infrastructure and Platform Security;

• Secure Access: Access to the Socialshaker platform is secured through the use of login credentials, ensuring that only authorized users can access the system. ​Socialshaker Interactive marketing.

• Hosting Environment: The platform is hosted on high-capacity servers designed to provide optimal availability and reliability. Socialshaker's technical teams manage, optimize, and reinforce all developments in-house, focusing on the security and usability of the platform.

​Socialshaker policies on data ownership and portability are designed to align with the General Data Protection Regulation (GDPR), ensuring users have control over their personal data. Here's an overview:​

• Data Ownership: When using Socialshaker's platform, users (typically businesses or organizations) act as data controllers for the personal data collected through their campaigns. Socialshaker functions as a data processor, handling data on behalf of these users. This means that users retain ownership of the data collected and are responsible for its management and compliance with applicable data protection laws. ​Socialshaker Interactive marketing.

• Data Portability: Under Article 20 of the GDPR, individuals have the right to receive their personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller. Socialshaker facilitates this by allowing users to export participation data from their campaigns, typically in formats like CSV, enabling easy transfer or analysis. ​Socialshaker Interactive marketing.

• Data Retention and Deletion: Socialshaker retains personal data collected through campaigns for a maximum of 24 months. After this period, the data is systematically deleted from their systems. Users have the option to request the deletion of their data or to retrieve it before this retention period ends. ​

• Exercising Data Rights: Users can exercise their rights related to data access, rectification, deletion, restriction, and portability by contacting Socialshaker directly. Requests are typically addressed within one month, although this period may be extended by two months if necessary, depending on the complexity and number of requests.

​Socialshaker provides clear guidelines regarding contract renewal and cancellation to accommodate the evolving needs of its users. Here's a comprehensive overview:​

Contract Renewal

• Automatic Renewal: All Socialshaker subscriptions, including monthly and annual plans, renew automatically at the end of each billing cycle. This ensures uninterrupted access to the platform's services. ​

• Notification of Terms Changes: If Socialshaker updates its General Terms and Conditions (GTC), users are notified at least one month before the new terms take effect. Users can reject the new GTC within this period; otherwise, the changes are considered accepted. ​Socialshaker Interactive marketing

Cancellation Policy

• User-Initiated Cancellation: Users can cancel their subscription at any time through the "My Subscription" section in their account settings. The cancellation becomes effective at the end of the current billing period, allowing users to continue using the service until that date. ​

• Account Retention: Cancelling a subscription does not delete the user's Socialshaker account. Users can reactivate their subscription in the future, and previously configured settings will be preserved. ​

Termination by Socialshaker

• Breach of Terms: If a user violates the terms of service and fails to remedy the breach within 30 calendar days of receiving a formal notice, Socialshaker reserves the right to terminate the contract and close the user's account. ​Socialshaker Interactive marketing

• Non-Payment: Failure to pay subscription fees within 15 calendar days of the due date may result in the suspension of services. The user's account may revert to the Free Plan until payment is made. ​Socialshaker Interactive marketing

Refund Policy

• No Refunds: Socialshaker does not offer refunds for unused services or early cancellations. Once a subscription is active, the full amount is due for the entire billing period, regardless of usage. ​

Modifying Subscription Plans

• Upgrades: Users can upgrade their subscription at any time. The new plan becomes effective immediately upon payment, and users gain access to additional features right away. ​Socialshaker Interactive marketing

• Downgrades: Downgrading a subscription takes effect at the end of the current billing period. Users will retain access to their current plan's features until that time. ​

• Changing Billing Cycles: Switching from a monthly to an annual plan takes effect immediately, with the new billing cycle starting on the change date. Conversely, changing from an annual to a monthly plan becomes effective at the end of the current annual period. ​

​Socialshaker aligns its data protection practices with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés). While there is no public information indicating that Socialshaker holds certifications such as ISO 27001 or SOC 2, the company implements several measures to ensure data security and compliance:​

1. Data Processing and Roles:

• Data Controller and Processor: In the context of digital campaigns, Socialshaker acts as a data processor, handling personal data on behalf of its users, who are the data controllers. This delineation ensures that Socialshaker processes data strictly according to the instructions provided by its users. ​Socialshaker Interactive marketing Socialshaker Interactive marketing

2. Technical and Organizational Measures

• Security Measures: Socialshaker commits to processing personal data in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage. The company implements suitable technical and organizational measures to achieve this level of security. ​Socialshaker Interactive marketing

3. Data Subject Rights:

• User Rights: Socialshaker facilitates the exercise of data subject rights as stipulated by the GDPR. Users can request access to their data, rectification, erasure, restriction of processing, data portability, and object to processing. Socialshaker provides mechanisms to handle these requests within the regulatory timeframes. ​Socialshaker Interactive marketing

4. Subprocessor Management

• Third-Party Processors: Socialshaker engages subprocessors located in countries that offer an adequate level of data protection as recognized by the European Commission. In cases where data is transferred to countries without such recognition, Socialshaker ensures appropriate safeguards are in place, such as standard contractual clauses.