Sirvoy is a privately held, cloud-based property management system (PMS) provider, specializing in hospitality software for small to medium-sized accommodation businesses. The company’s core mission is to deliver a powerful, user-friendly, and affordable PMS that enables hotels, B&Bs, hostels, guest houses, motels, and lodges to manage reservations, guest communication, and daily operations efficiently.
Founded in Sweden in 2008 by brothers Mats and John Persson, Sirvoy was initially developed to help their mother manage her newly acquired hostel. The founders identified a market gap for intuitive, accessible hotel management software, and the product quickly gained traction among hoteliers in Sweden before expanding internationally. Today, Sirvoy’s headquarters are in Dublin, Ireland, and it operates with a distributed team to provide round-the-clock support worldwide.
Sirvoy’s annual revenue is approximately $8.7 million, with a team of about 43 employees.
Sirvoy’s flagship product is its cloud-based PMS, which includes a commission-free booking engine, a robust channel manager for OTA integration (e.g., Booking.com, Expedia), guest communication tools, automated emails and SMS, payment processing, and real-time reporting. The system is accessible from any device, requires no installations or updates, and is praised for its intuitive interface and quick onboarding.
Recent years have seen the introduction of new features and integrations, including enhanced guest relationship management (CRM) tools, improved synchronization with OTAs, and performance upgrades to the core platform.
Sirvoy’s development is highly iterative, with regular updates based on user research and feedback. Notable recent features include automated import of taxes and fees from Booking.com, improved handling of virtual credit cards, and more granular control over booking windows for OTA reservations,The company has also launched and upgraded guest relationship tools (CRM beta), enabling properties to track guest history, manage returning guests, and streamline repeat bookings.
Sirvoy’s culture is deeply customer-centric, rooted in its origin as a solution to a real-world hospitality challenge. The company promotes an open, collaborative environment where employee well-being and ownership are prioritized. Its distributed workforce model ensures global coverage and support in multiple languages, reflecting a commitment to inclusivity and responsiveness. Sirvoy’s leadership emphasizes transparency, continuous improvement, and a genuine partnership with its clients, often involving them directly in product development and user research.
Sirvoy serves thousands of accommodation providers across more than 100 countries, with a particularly strong presence among small and medium-sized businesses135. The majority of its users are independent operators or small teams managing properties with fewer than 50 rooms. Sirvoy’s community is highly engaged, participating in feedback sessions, focus groups, and user research programs that directly influence the platform’s evolution. The company’s 24/7 multilingual support and active communication channels foster a loyal, collaborative user base, reflected in consistently high user satisfaction ratings (93% user satisfaction, 4.66/5 average review score).
