ScreenSpace
By ScreenSpace Inc
Implementing ScreenSpace software involves a structured process that varies in duration based on the complexity and scope of the content being developed. Here's a typical implementation process:
Content Planning and Strategy: Define the narrative and objectives of your interactive Story, identifying key value propositions, features, and audience personas to target.
Content Creation: Develop the visual and textual elements of the Story, including interactive content, dynamic titles, and hotspots to enhance engagement.capterra.com
Story Development: Utilize ScreenSpace Storytelling Engine to assemble and integrate the content, creating a cohesive and interactive experience tailored to your audience.
Review and Iteration: Conduct internal reviews to ensure the Story aligns with your objectives, making necessary adjustments to improve clarity and engagement.
Testing: Perform thorough testing to ensure functionality across different devices and platforms, verifying that interactive elements work seamlessly.
Launch: Deploy the interactive Story to your target audience, integrating it into your marketing or sales strategies as planned.
Implementation Timeline:
Simple Stories: For straightforward narratives focusing on a single idea or feature, the implementation can be completed within a few hours.
ScreenSpace is designed to be highly customizable, allowing businesses to tailor interactive experiences that align with their specific needs and objectives. Key customization features include:
Drag-and-Drop Designer: ScreenSpace offers a user-friendly, drag-and-drop interface that enables businesses to create interactive experiences without the need for coding. This flexibility allows for the design of unique narratives that resonate with target audiences.
Guided Templates: To expedite the creation process, ScreenSpace provides customizable templates designed for specific use cases. These templates serve as a foundation that businesses can modify to suit their unique requirements, ensuring both efficiency and relevance.
Content Integrations: The platform supports seamless embedding of various media types, including live applications, prototypes, and web content, directly into interactive stories. This capability ensures real-time engagement and allows businesses to showcase their products or services effectively.
Adaptive Content: With dynamic tagging, ScreenSpace enables the personalization of content for individual viewers. This feature ensures that each user experiences a tailored narrative, enhancing engagement and relevance.
Interactive Elements: Businesses can incorporate various interactive components such as StoryPoints, Hotspots, and Dynamic Titles to emphasize key value propositions and guide user engagement. These elements help in highlighting important features and maintaining audience interest.
Lead Capture Forms: ScreenSpace allows the integration of native or embedded lead capture forms at strategic points within the narrative. This functionality enables businesses to collect high-intent leads seamlessly during the user journey.
ScreenSpace offers a suite of training and support resources to assist new users in mastering their interactive storytelling platform:
Training Resources:
Guided Templates: Users have access to customizable templates with placeholder content, facilitating the quick creation of interactive Stories.
Storyboards and Playbooks: To aid in narrative design, ScreenSpace provides storyboards and playbooks that guide users in structuring their Stories effectively.
Interactive Guides: Step-by-step interactive guides are available, offering hands-on assistance in utilizing various features of the platform.
Webinars: Regular webinars are conducted to delve into storytelling techniques and best practices, enhancing users' content creation skills.
Visual Help Center: A visual help center is accessible, providing detailed documentation and tutorials to address common questions and challenges.
Support Options:
Self-Serve Support: Interactive onboarding experiences and support materials are available for users to explore at their convenience.
Email Support: Users can reach out via email, with typical response times within 24 hours during business hours (Monday to Friday, 9 AM to 5 PM MST)
Slack Support: For faster responses, dedicated Slack workspaces are available, providing direct access to ScreenSpace creative and technical teams, with typical response times within 4 hours during business hours.
ScreenSpace implements several security measures to protect user data:
Data Encryption: All user data is encrypted both in transit and at rest, ensuring that information remains secure during transmission and storage.
Access Controls: ScreenSpace employs role-based access controls, allowing users to manage permissions and restrict access to sensitive information based on user roles.
Regular Security Audits: The platform undergoes periodic security assessments to identify and address potential vulnerabilities, maintaining a robust security posture.
ScreenSpace policies on data ownership and portability are outlined in their Terms of Service and Privacy Policy:
Data Ownership:
User-Generated Content: Users retain ownership of all content they create and upload to the ScreenSpace platform. ScreenSpace does not claim any rights to user-generated content beyond what is necessary to operate the service.
License Grant: By uploading content, users grant ScreenSpace a non-exclusive, worldwide, royalty-free license to use, display, and distribute the content solely for the purpose of providing the services. This license is limited to the functionality of the platform and does not transfer ownership rights.
Data Portability:
Export Functionality: ScreenSpace provides tools that allow users to export their content and data from the platform. This ensures that users can retain copies of their work and transfer it to other services or platforms as needed.
Terms and conditions related to contract renewal and cancellation for ScreenSpace:
Billing and Refunds: Services are billed in advance on a monthly or annual basis and are non-refundable. This policy includes no refunds or credits for partial months or years of service, upgrades or downgrades, or unused periods with an active account.
Cancellation and Termination:
Account Cancellation: Users are responsible for properly canceling their accounts. Cancellation can be done at any time by visiting http://screenspace.live/cancel, which provides a straightforward cancellation process. Requests via email or phone are not considered valid cancellations.
Data Deletion: Upon cancellation, all content associated with the account is immediately deleted and cannot be recovered.
Immediate Effect: If a user cancels the service before the end of their current paid month, the cancellation takes effect immediately, and no further charges are applied.
Service Termination by ScreenSpace: ScreenSpace reserves the right to suspend or terminate accounts at its discretion, which may result in deactivation or deletion of the account and loss of content.
Modifications to Service and Pricing: ScreenSpace may modify or discontinue the service, temporarily or permanently, with or without notice. Prices, including subscription fees, are subject to change with 30 days' notice, which may be provided by posting changes on the ScreenSpace website or within the service itself.
