Scorebuddy

Scorebuddy is a cloud-based quality assurance platform designed for contact centers, offering a robust suite of features that enhance customer experience and agent performance. Its standout capability is GenAI Auto Scoring, which uses AI—including ChatGPT—to automatically evaluate up to 100% of customer interactions across voice, chat, and email. The platform supports customizable scorecards, automated workflows, and real-time feedback dashboards, enabling managers to deliver targeted coaching and performance insights. Scorebuddy also includes a built-in learning management system (LMS) for agent training, AI-powered transcription and translation for multilingual support (including Arabic), and advanced analytics for sentiment analysis and compliance monitoring. With ISO27001-certified security and seamless integration with CRMs and ticketing systems, Scorebuddy is scalable for teams ranging from 50 to over 5,000 agents. Its intuitive interface and AI-driven tools make it a powerful solution for organizations seeking to streamline QA processes and improve service quality across global operations.