Initial Consultation: This step includes understanding the unique needs of the organization. Representatives from Safari work closely with clients to identify goals and required content.
Customization and Configuration: Depending on the client’s requirements, Safari may tailor the platform’s features, such as user interface and content library, to better fit specific business needs.
Integration: If necessary, the software can be integrated with existing systems, such as Learning Management Systems (LMS) or corporate directories.
Pilot Testing: Organizations might run a pilot to test the implementation with a select user group, identifying any required adjustments.
Full Deployment: Following successful testing, the software is rolled out to the entire organization.
Content Selection: Organizations can curate a selection of relevant titles and courses from Safari's library.
User Management: Tailored user roles and permissions can be set up according to the company's structure.
Learning Paths: Custom learning paths can be developed to align with specific competencies or organizational goals.
Setup Fees: Businesses often incur initial setup fees, especially for customization and integration efforts. These fees can range from 1,000to1,000to10,000 or more, depending on the complexity.
Onboarding Sessions: New users often have access to onboarding sessions to familiarize them with the platform's features.
Webinars and Tutorials: Regularly scheduled training sessions and a library of recorded webinars help users maximize their use of the software.
Documentation: Comprehensive user manuals and FAQs are usually provided, aiding users in self-guided learning.
Data Encryption: All data in transit and at rest is encrypted to protect sensitive information.
Compliance: Adherence to industry standards and regulations, such as GDPR and CCPA, ensures that user data is managed responsibly.
Access Controls: Role-based access controls help ensure that only authorized personnel can access certain data.
Testing: Updates go through extensive testing phases to guarantee that they do not disrupt current services.
User Communication: Users are usually notified in advance regarding upcoming updates and any notable changes.
Deployment: Updates are rolled out seamlessly without requiring significant downtime for users.
Data Ownership: Safari typically maintains that organizations own the data they input into the platform. This means that any user-generated content (such as progress data, analytics reports, and customized learning paths) belongs to the organization, thereby providing a sense of ownership over intellectual property.
Scaling Up: Organizations can increase their subscription tier or number of users at any point. New user licenses might be added at a pro-rated cost based on the existing contract terms, meaning that organizations only pay for the time remaining in the contract period.
Renewal Terms:
Automatic Renewal: Many contracts may have an automatic renewal clause unless either party provides written notice of non-renewal (typically 30-60 days prior to the expiration of the contract).
Terms for Renewal Pricing: Renewal pricing may be subject to negotiation based on the terms of the original contract, with potential price increases or discounts based on the length of the relationship.
Cancellation Terms:
Notice Period for Cancellation: Organizations usually need to provide written notice of intent to cancel the contract a specified amount of time in advance (often 30-60 days).
Response to Cancellation: Upon cancellation, organizations will retain access to their data until the end of the contract term, after which they must extract their data based on the established data portability policies.
General Data Protection Regulation (GDPR): Compliance with GDPR ensures that organizations, particularly those operating in Europe, have safeguards in place regarding personal data privacy and user consent.
California Consumer Privacy Act (CCPA): Compliance with CCPA focuses on consumer privacy rights specifically for California residents, ensuring that user data is handled transparently.
Health Insurance Portability and Accountability Act (HIPAA): If applicable to the specific use case (e.g., healthcare training), Safari may comply with HIPAA to protect medical information.
ISO/IEC 27001: This international standard for information security management systems indicates robust data security practices.
