RoutOne
By Routeone
Initial Agreement: Complete and submit the RouteOne Agreement via fax or email to initiate the setup process.
Account Setup: RouteOne verifies existing relationships with finance sources and integrates them into the dealership's account. This step typically takes about 3 days.
Dealer ID Assignment: Users receive their unique Dealer ID and login credentials via email after verification.
Integration with DMS: Configure RouteOne integration within the dealership's Dealer Management System (DMS) or other compatible software platforms, such as Frazer or Autosoft.
User Setup: Add dealership employees to the system, assigning usernames and permissions for access.
Single Sign-On Configuration: Enable single sign-on (SSO) for seamless access to RouteOne through integrated platforms.
Testing: Verify the integration by submitting test credit applications or deals to ensure functionality.
RouteOne can be customized to fit specific business needs. Below are data points highlighting its customization capabilities:
Dealer Configurable Options: Taxes, fees, and aftermarket values can be customized in the RouteOne Desking tool, allowing dealerships to tailor deals to their preferences.
Customizable Compliance Tools: The platform includes compliance management features that can be adjusted to meet specific regulatory requirements for different regions or dealership policies.
Integration Flexibility: RouteOne integrates with various dealer management systems (DMS) and third-party tools, enabling customization of workflows and data transfer processes.
Customizable Reporting: Users can generate tailored reports and analytics to focus on metrics relevant to their dealership's operations.
Configurable Payment Calculations: Monthly payment options can be calculated and presented based on custom rates, incentives, and residual values.
Custom Workflow Automation: The platform supports automated processes that can be configured to match specific dealership workflows, reducing manual interventions.
Adjustable User Interface: The platform allows users to set display preferences, such as light/dark mode, filtered views, and layouts for better usability.
Custom Dealer ID Setup: Unique identifiers are assigned to dealerships during setup, ensuring personalized access and integration with finance sources.
Scalable Features: RouteOne supports scaling up or down by adding or removing integrations and modules as per dealership needs.
RouteOne pricing structure includes the following additional costs:
Monthly Subscription Fee: Ranges from $1,000 to $2,000, depending on the level of service and customization required.
eContracting Fees: Additional charges apply for using the eContracting feature.
Credit Bureau Reports: Dealerships are charged for accessing credit bureau reports through the platform.
RouteOne offers robust training and support options for new users to ensure smooth adoption of its platform. These include:
Interactive Training Sessions: RouteOne provides live, interactive training tailored to dealership needs, covering key features like credit application management and eContracting.
Online Resources: Users have access to a comprehensive library of guides, tutorials, and FAQs on RouteOne's website for self-paced learning.
Dedicated Support Team: A responsive customer support team is available via phone or email to assist with technical issues and answer questions.
Onboarding Assistance: Personalized onboarding ensures new users are set up correctly with their Dealer ID, integrations, and system configurations.
Role-Based Training: Training sessions are customized based on user roles, such as sales staff or finance managers, to focus on relevant system functionalities.
Webinars and Workshops: Regularly scheduled webinars and workshops help dealerships stay updated on new features and best practices.
System Testing Guidance: RouteOne supports dealerships in testing the platform during implementation to ensure all functionalities work as intended.
RouteOne implements robust security measures to protect dealership and customer data, including:
Data Encryption: Utilizes encryption protocols such as TLS/SSL to secure data both at rest and in transit, ensuring confidentiality and safety during transmission.
Access Control: Employs multi-factor authentication (MFA) and role-based access control (RBAC) to restrict unauthorized access based on user roles and permissions.
Compliance Standards: Adheres to privacy regulations like the California Privacy Rights Act (CPRA) and Virginia Consumer Data Protection Act (VCDPA), ensuring lawful and transparent data handling.
Regular Security Audits: Conducts routine audits to identify vulnerabilities, assess encryption protocols, and ensure compliance with regulatory standards.
Fraud Detection: Integrates AI-powered tools for fraud prevention, validating borrower identity, income, and employment to secure financial transactions.
Data Retention Policies: Implements policies for lawful data storage and disposal to minimize risks of breaches or unauthorized access.
RouteOne releases updates everymonth as part of its regular update cycle, with additional updates rolled out as needed for critical bug fixes or feature enhancements. Updates are managed through the following process:
Notification: Users are informed about upcoming updates via release notes or direct communication.
Testing: Updates are tested in controlled environments to ensure compatibility and functionality before deployment.
Deployment: Updates are automatically applied across the platform with minimal disruption to users.
RouteOne has a clear policy on data ownership and portability designed to ensure transparency and flexibility for dealerships:
Full Ownership by Dealerships: Dealerships retain complete ownership of the data they input into the RouteOne platform. The company does not claim ownership of dealer or customer data.
Legal Compliance: RouteOne adheres to privacy laws like the California Privacy Rights Act (CPRA) and the Virginia Consumer Data Protection Act (VCDPA), ensuring dealerships maintain control over their data.
Data Governance: RouteOne supports dealerships in managing data governance to clarify ownership rights and responsibilities.
Export Capabilities: Users can export their data in structured, machine-readable formats, such as CSV files, enabling seamless transfer to other systems or platforms.
No Vendor Lock-In: RouteOne ensures that dealerships can migrate their data without restrictions, promoting flexibility and interoperability.
RouteOne offers flexible terms for scaling up or down to meet changing organizational needs. Below are the key aspects of its scalability options:
Adding Features: Dealerships can integrate additional modules like eContracting, compliance tools, and digital retailing as their needs grow.
Expanding Integrations: RouteOne supports integration with more dealer management systems (DMS) and third-party tools as operations expand.
Increasing Users: The platform allows for adding more user accounts and permissions as dealership staff increases.
Custom Pricing: RouteOne provides tailored pricing based on the size and complexity of the dealership, accommodating growth without rigid cost structures.
Removing Features: Dealerships can deactivate optional modules or integrations to reduce costs if certain functionalities are no longer needed.
Flexible Subscription Plans: RouteOne operates on a subscription model that allows dealerships to adjust their plan without penalties or long-term contracts.
Automatic Renewal: Contracts automatically renew for the same duration as the original term unless dealerships notify RouteOne of their decision not to renew at least 30 days before the end of the current term.
Recurring Billing: Renewal involves recurring charges, which are processed automatically unless dealerships provide notice to terminate or change their payment method.
Notification: RouteOne sends renewal reminders to ensure dealerships are aware of upcoming renewals and can make necessary adjustments.
Customizable Terms: Renewal terms can be tailored based on dealership needs, allowing flexibility in adding or removing features during the renewal process.
Cancellation Anytime: Dealerships can cancel their subscription at any time, but cancellation before the end of the term requires payment for the remaining subscription period.
Notice Period: Cancellation must be initiated at least 30 days before the renewal date to avoid automatic renewal.
Non-Refundable Payments: Payments already made are non-refundable, and RouteOne does not offer prorated refunds for unused services during the subscription term.
Outstanding Charges: Upon cancellation, dealerships must settle any outstanding fees, including charges for unreturned equipment or additional services used during the term.
RouteOne meets several compliance standards to ensure data security, regulatory adherence, and fraud prevention. These include:
California Privacy Rights Act (CPRA) and Virginia Consumer Data Protection Act (VCDPA): RouteOne complies with these state privacy laws, ensuring proper handling of consumer data and providing transparency about privacy rights.
OFAC Compliance: The platform integrates identity verification tools, including OFAC checks, to ensure compliance with U.S. Treasury regulations for financial transactions.
Red Flags Rule: Supports dealerships in meeting the FTC's Red Flags Rule requirements to detect and prevent identity theft.
Adverse Action Compliance: Provides tools for generating adverse action notices as required under the Equal Credit Opportunity Act (ECOA).
Synthetic Fraud Detection: Utilizes advanced fraud detection systems to identify synthetic identities and prevent fraudulent transactions.
