RippleMatch

Create Employer Profile: Recruiters set up a hiring profile, specifying criteria such as required skills, desired backgrounds, and diversity goals.

Configure Job and Candidate Preferences: Employers input detailed information about open roles and the types of candidates they want to attract (e.g., skills, underrepresented groups).

Automated Sourcing and Matching: RippleMatch AI automatically sources and matches qualified candidates to the employer’s roles, eliminating manual outreach and filtering.

Candidate Review and Communication: The platform unifies all applicant sources into a single dashboard. Employers use RippleMatch’s scoring algorithm to quickly identify best-fit candidates and reject unqualified ones, significantly reducing review time.

Pipeline Management and Analytics: Employers track candidate progress and hiring funnel analytics through intuitive dashboards, making it easy to measure ROI and optimize recruitment strategies.

Customizable Company Branded Pages: Employers can create and edit a branded company page to showcase their culture, values, perks, employee testimonials, and more. This page can be tailored section-by-section, including embedding videos and adding detailed company information, allowing businesses to present a unique employer brand to candidates.

Customizable Event and RSVP Pages: Event landing pages and RSVP forms are customizable. Employers can modify event descriptions, speakers, RSVP questions, images, and other elements to reflect their specific event needs and branding.

Targeted Candidate Matching: Employers set specific hiring criteria such as required skills, backgrounds, and diversity goals. The platform’s AI then matches candidates to these requirements, ensuring that candidate recommendations align with the business’s unique needs.

Custom Talent Pipelines and Communities RippleMatch enables the creation of custom talent pipelines by automatically sorting candidates from events and job applications into designated groups. Businesses can automate outreach and nurture campaigns to different segments, supporting tailored engagement strategies.

Automated Communication and Nurture Campaigns: Employers can set up multi-step, automated email campaigns to communicate with different candidate pools, allowing for personalized messaging and engagement based on business objectives.

Custom Analytics and Reporting: The platform provides real-time analytics dashboards that can be configured to track performance metrics relevant to each organization’s recruitment goals, such as event ROI, pipeline composition, and candidate source effectiveness.

Integration with Existing Tech Stack: RippleMatch can integrate with most major applicant tracking systems, allowing businesses to maintain their preferred workflows and reporting structures.

Comprehensive Resource Library: RippleMatch provides a robust set of resources for new users, including guides, best practices, and training materials to help users become proficient with the platform.

Workshops and Webinars: Regular workshops are offered, covering topics such as leveraging new platform features (e.g., customizable event check-in), optimizing recruiting strategies, and maximizing event ROI. These sessions are led by RippleMatch experts and are designed to walk users through platform functionalities step-by-step.

Step-by-Step User Guides: Detailed guides are available for different user roles, including non-recruiters representing companies at events. These guides cover processes like attendee check-in, note-taking, candidate assessment, and event preparation.

Customer Enablement Sessions: RippleMatch offers enablement sessions focused on practical tips for responding to applicants quickly, using platform tools to narrow down candidate pools, and streamlining the hiring process.

Ongoing Product Updates and Training: The platform regularly introduces new features and provides training to ensure users are up-to-date with the latest capabilities, such as AI chat filtering and mobile optimizations for events.

Community and Peer Learning: Users can join a community of career services professionals and talent leaders, gaining access to exclusive data reports, webinars, panels, and networking events for continuous learning and industry insights.

SOC 2 Type II Certification: RippleMatch completes annual SOC 2 Type II audits, verified by independent third-party auditors, to ensure the highest standards of information security are maintained.

SOC 2 Type I Certification: The platform is also certified for SOC 2 Type I, further demonstrating its commitment to rigorous security controls.

GDPR Compliance; RippleMatch complies with the European Union’s General Data Protection Regulation (GDPR), ensuring user data privacy and protection standards are met for international users.

Secure Data Storage on AWS: All infrastructure is hosted through Amazon Web Services (AWS), which provides encrypted data storage and automatic backups to protect against data loss or breaches.

Annual Third-Party Bias Audits: RippleMatch partners with babl.ai for annual independent bias audits, reviewing both technology and internal processes for fairness and compliance. The latest audit covered over 170,000 applications and found no exceptions or issues.

No Sensitive Demographic Data Used in Scoring: The platform does not collect or infer data on race, ethnicity, gender, or other protected groups for candidate scoring, ensuring privacy and compliance with anti-discrimination laws.

Transparency and Customer Support: RippleMatch maintains transparency regarding its security practices and offers additional information or audit reports upon request. Users can contact [email protected] for more details.

Monthly Product Updates: RippleMatch releases new features and improvements on a monthly basis. These updates are highlighted in their "Product Pulse" newsletters, which detail recent product releases and enhancements.

Regular Product-Specific Improvements: In addition to monthly feature rollouts, RippleMatch provides targeted updates for specific products, such as their Events platform, with enhancements to candidate check-ins, mobile optimization, and international functionality. These updates are communicated through product update blogs and customer resource pages.

Seasonal Major Releases: RippleMatch also announces larger, seasonal updates (e.g., Fall Season Kickoff) that bundle multiple improvements and integrations, especially ahead of key recruiting periods.

Client Data Ownership: Clients retain all rights and intellectual property in their own data ("Client Data") submitted to RippleMatch. Use of RippleMatch services does not affect a client's ownership of their data.

License to Use Data: By using the service, clients grant RippleMatch a non-exclusive, worldwide, royalty-free license to use, reproduce, and display Client Data only as necessary to provide and manage the services. This license is limited to service delivery and does not transfer ownership.

Data Portability: While the agreements confirm that clients retain ownership, they do not explicitly detail a standardized process for exporting or porting data out of RippleMatch. However, clients can request access to their data, and RippleMatch is committed to transparency and data privacy. For specific data portability needs or export requests, clients are encouraged to contact RippleMatch directly.

Service Termination; Upon termination or expiration of the agreement, RippleMatch will disable the client's access to the service. The agreement does not specify automatic data deletion or export, so clients should arrange any data retrieval before termination.

Customizable Subscription Plans: RippleMatch tailors its subscription plans to fit each organization’s specific needs and goals. This means companies can adjust the scope of their subscription, such as the number of users, features, or candidate volume, based on changing organizational requirements.

Direct Engagement with Sales: To scale up (add more users, features, or capacity) or scale down (reduce scope or seats), organizations are encouraged to contact RippleMatch’s sales team directly. The sales team will customize the plan and pricing to match the new requirements.

Annual Pricing Flexibility: Pricing for RippleMatch is not fixed and varies depending on the products and services selected. This flexibility allows organizations to renegotiate terms as their hiring needs grow or contract.

No Publicly Stated Minimums or Penalties: There is no public documentation of minimum user counts or penalties for scaling down, but the custom nature of contracts suggests terms are negotiable and adaptable to organizational changes.

Automatic Renewal: Unless otherwise specified in the Order Form, RippleMatch subscriptions automatically renew for an additional term equal in length to the expiring subscription period at RippleMatch’s then-current prices, unless either party provides written notice of non-renewal at least 30 days before the end of the current subscription period.

Early Renewal Option: Clients may also choose to renew their subscription early by confirming their intent in writing for an additional term at current prices.

Invoicing and Payment; RippleMatch will invoice clients on or before 30 days before the end of the current subscription period. Payment is due within 30 days of the invoice date.

Cancellation by Client: Clients may terminate the agreement and cancel the service at any time with 30 days’ prior written notice to RippleMatch. No fees are owed for periods after the effective date of cancellation, but any fees paid before termination are non-refundable.

Cancellation by RippleMatch: RippleMatch may terminate the agreement (and client access) at any time if the client fails to pay required fees or commits a material breach that is not cured within 15 days after written notice. In the case of nonpayment, termination may occur without notice.

Effect of Termination; Upon expiration or termination, RippleMatch will disable the client’s online access to the service. Clients remain responsible for payment for services up to and including the last day of service.

Non-Refundable Fees: Subscription fees paid in advance are not refundable if the agreement is terminated before the end of the subscription period.

SOC 2 Type I & Type II Certification: RippleMatch is certified for both SOC 2 Type I and SOC 2 Type II, which are rigorous, independent audits verifying that the company maintains strong controls for data security, availability, processing integrity, confidentiality, and privacy.

GDPR Compliance: The platform is fully compliant with the European Union’s General Data Protection Regulation (GDPR), ensuring robust protections for user data privacy and rights, especially for users in the EU.

New York City Local Law 144 Compliance: RippleMatch complies with New York City’s Local Law 144, which regulates the use of automated employment decision tools. This includes mandatory annual independent bias audits to ensure the platform’s algorithms do not produce disparate impacts based on protected characteristics such as race or gender.

• The most recent bias audit, conducted by babl.ai in June 2024, found RippleMatch met or exceeded all requirements, with no exceptions or issues identified.