RevolutionEHR

RevolutionEHR provides a structured onboarding process designed to minimize disruption and ensure smooth adoption for optometry practices. Here's how it typically unfolds:

1. Initial Consultation & Planning

• A dedicated Implementation Specialist is assigned to each new practice.
• The specialist works with the practice to assess needs, define goals, and create a tailored onboarding plan.

• Practices are guided through data migration, hardware setup (if needed), and workflow customization.

2. System Configuration

• Customization of exam templates, scheduling preferences, billing workflows, and inventory settings.

• Integration with third-party tools (e.g., labs, imaging devices, insurance clearinghouses).

3. Training & Education

• Staff receive role-specific training via webinars, live sessions, and on-demand resources.
• Training covers patient intake, charting, billing, scheduling, and reporting.

• Practices can access RevUniversity, RevolutionEHR’s training portal.

4. Go-Live Support

• The go-live date is scheduled once the team is trained and the system is configured.
• The Implementation Specialist provides real-time support during the first few days of live use.

• Practices receive help with troubleshooting, workflow adjustments, and patient data entry.

5. Post-Go-Live Optimization

• Follow-up sessions are conducted to refine workflows and address any issues.

• Practices can request additional training or customization as needed.

Typical Timeline

• Planning & Setup: 1–2 weeks
• Training & Configuration: 2–4 weeks
• Go-Live & Support: 1 week

• Optimization & Follow-Up: Ongoing (first 30–60 days)

Total Time: Most practices are fully operational within 4–6 weeks, though larger or multi-location practices may take longer, depending on data migration and training needs

RevolutionEHR is highly customizable, making it suitable for a wide range of optometry practice types—from solo practitioners to multi-location clinics.

Customization Capabilities:

• Exam Templates: You can fully customize exam templates and encounter flows to match your clinical style.

• Workflows: Tailor workflows for front-desk operations, billing, and clinical documentation to suit your practice’s needs.

• Scheduling Rules: Modify appointment types, durations, and provider availability to reflect your business model.

• Reporting Tools: Create custom reports for clinical, financial, and operational metrics.

• SOAP Notes & Communication: Customize patient communication templates, SOAP notes, and referral letters.

• Multi-location Support: Configure different workflows and user permissions for each location.

• Device & Lab Integrations: Integrate with diagnostic equipment, labs, and retail platforms specific to your practice.

User Feedback:

• Users praise the ability to make changes “on the fly” and appreciate the flexibility in adapting the system to their workflow.

• Some users note that while customization is powerful, it can be time-consuming and may require support for more complex configurations.

RevolutionEHR uses a subscription-based pricing model with several additional costs depending on your setup and needs.

Core Pricing Structure:

• Monthly Subscription: Starts at $299–$319/month per doctor, depending on the plan and features.

• Plans:
  • Core: $455/month
  • Advanced: $660/month

  • Premium: $830/month

Additional Costs:

1. One-Time Setup Fee:
   • Covers implementation, configuration, and onboarding.

   • Exact amount varies by practice size and complexity.

2. Database Conversion Fee:
   • Charged if migrating from another EHR or practice management system.

   • Covers data mapping, import, and validation.

3. Support & Maintenance:
   • Included in all plans: 24/7 customer support, software updates, and access to training resources.

   • No additional monthly support charges unless custom services are requested.

4. Optional Add-ons:

   • Telehealth, marketing tools, and advanced analytics may incur extra fees depending on the plan.

5. No Long-Term Contracts:
   • Month-to-month billing with the flexibility to upgrade or cancel.

RevolutionEHR provides a comprehensive onboarding and support system tailored specifically for optometry practices.

Training Resources:

• Live Webinars: Cover topics like billing, patient engagement, and practice growth strategies.
• On-Demand Training Videos: Available through RevolutionEHR’s YouTube channel and RevUniversity portal.
• Role-Based Training: Staff receive training based on their roles—front desk, billing, clinical, etc.

• Personalized Demos: Offered before onboarding to assess fit and functionality.

Support Services:

• Dedicated Implementation Specialist: Assigned to each new practice to guide setup and training.

• Optometry-First Support Team: All support staff have experience working in optometry practices.

• Fast Response Times:
  • 83% first-response resolution rate
  • 94% customer satisfaction score

  • 95% customer retention rate

• Support Channels: Available via phone, email, and in-app messaging.
• Post-Go-Live Optimization: Includes workflow refinement and additional training as needed.

RevolutionEHR is designed to meet HIPAA compliance standards and incorporates multiple layers of data protection.

Key Security Features:

1. Data Encryption:

   • All patient data is encrypted during transmission and storage to prevent unauthorized access.

2. Secure Authentication:

   • Multi-factor authentication and secure login protocols are used to verify user identity.

3. Role-Based Access Control:

   • Limits access to sensitive data based on user roles and responsibilities.

4. Audit Trails:

   • Tracks all access and changes to patient records for accountability and compliance.

5. Cloud-Based Infrastructure:

   • Hosted on secure servers with regular backups and disaster recovery protocols.

6. HIPAA Updates:

   • RevolutionEHR actively adapts to new HIPAA guidelines, including faster record access and digital health integration.

7. Privacy Policy Transparency:
   • Clear documentation of data collection, usage, and protection practices is available online

RevolutionEHR releases regular software updates, typically monthly, with enhancements, bug fixes, and new features.

Update Frequency:

• Updates are documented in their Release Notes portal, showing consistent releases throughout each month.
• Examples of recent updates include:
  • May 2025: Enhancements to the Payment Dashboard and login screen.

  • April 2025: Introduction of Apple Pay as a payment method option.

Update Management:

• Cloud-Based Delivery: Updates are automatically deployed to all users without requiring manual installation.
• Off-Hours Scheduling: Updates and backups are typically performed during non-peak hours to avoid disruption to patient care.
• Security Patches: Included in updates to maintain HIPAA compliance and protect against vulnerabilities.
• User Notifications: Practices are informed of upcoming changes via in-app alerts and email communications.

RevolutionEHR maintains a clear stance on data ownership and portability, prioritizing transparency and user control.

Data Ownership:

• Clinics Own Their Data: Patient records, billing information, and clinical notes are owned by the subscribing clinic or practitioner.

• RevolutionEHR Acts as a Processor: The company facilitates data storage and access but does not claim ownership over clinical data.

Data Portability:

• Clinics can export their data upon request, especially during transitions to other systems or for backup purposes.
• Data export formats are compatible with standard EHR migration tools.

• RevolutionEHR supports data migration services during onboarding and offboarding, though fees may apply.

Privacy & Consent:

• Patients must consent to data sharing between RevolutionEHR and their clinic.
• Clinics are responsible for managing patient data access and privacy under HIPAA guidelines

RevolutionEHR offers flexible scaling options designed to accommodate growth or downsizing in optometry practices.

Scaling Up:

• Add Providers Easily: You can add new doctors or staff to your subscription as your practice grows. Pricing is typically per provider, not per user.
• Multi-Location Support: RevolutionEHR supports multiple locations with centralized data access and customizable workflows for each site.

• Custom Modules: Practices can add modules like RevEngage (patient engagement), RevBilling (claims), and RevPayments (payment processing) as needed.

Scaling Down:

• Remove Providers or Locations: You can reduce your subscription size by removing providers or locations. Adjustments are reflected in the next billing cycle.
• No Long-Term Contracts: Since billing is month-to-month, practices can scale down without penalty or contract renegotiation.

RevolutionEHR uses a month-to-month subscription model, offering maximum flexibility.

Contract Terms:

• No Long-Term Commitment: Practices are billed monthly and can cancel at any time.

• Automatic Renewal: Subscriptions renew automatically each month unless canceled by the user.

• Cancellation Process:
  • Must be initiated by the practice.
  • Typically requires written notice or completion of a cancellation form.

  • Data export or migration services may be requested before termination (fees may apply).

Additional Notes:

• There are no cancellation penalties unless custom services were contracted separately.
• Practices are encouraged to back up or export data before cancellation to ensure continuity.

RevolutionEHR is designed to meet multiple healthcare compliance standards, ensuring secure and lawful operation.

Key Compliance Standards:

1. HIPAA (Health Insurance Portability and Accountability Act):
   • End-to-end encryption for data transmission and storage.
   • Role-based access control and audit trails.

   • Secure messaging via RevDirect and RevConnect.

2. ONC Certification:
   • Certified by the Office of the National Coordinator for Health IT.

   • Ensures interoperability, patient access, and secure data exchange.

3. GDPR (General Data Protection Regulation):

   • Supports GDPR principles for data privacy and patient consent, especially for international users.

4. CMS Compliance:
   • Includes tools for quality reporting and MACRA/MIPS compliance via RevAspire.