Automations & Rules: Custom policies for cancellations, deposits, and upgrades.
Reporting & Data: Custom reports tailored to specific business KPIs.
Integrations: Compatibility with third-party tools like channel managers, accounting, or CRM systems.
APIs & Developer Access: For advanced integrations or feature modification.
Additional Costs
Subscription Fees: Usually a monthly fee, starting from around $25 to $100 per month depending on the package, property count, and features.
Setup Fees: Often range from \500 to \2,000, especially for larger or more complex setups.
Additional Costs:
Channel Management Fees: If using ResNexus' built-in or third-party channel management.
Training & Support: Optional training sessions may incur extra.
Custom Development/Integrations: Can cost extra if extensive API work or custom features are needed.
Maintenance & Support: Usually included in monthly fees, but premium support packages are sometimes available for an additional fee.
Training
Initial Training: Usually includes live webinars, online tutorials, or personalized onboarding sessions to familiarize staff with the system's features.
Documentation: Extensive help articles, user guides, and FAQs are accessible 24/7 via their support portal.
Customer Support: Options typically include email, phone, and live chat support during business hours, with premium support plans offering faster response times.
Ongoing Assistance: ResNexus may provide dedicated account managers or onboarding specialists for larger clients or complex setups.
Training Materials: Video tutorials, step-by-step instructions, and best practice guides to facilitate self-learning.
Continuing Education: Periodic webinars or updates to help users stay current with new features and best practices.
Security Measures
Data Encryption: Uses SSL/TLS protocols for secure data transmission.
Regular Backups: Automated backups to prevent data loss.
Access Control: Role-based permissions to restrict access based on staff roles.
Firewall & Monitoring: Enterprise-grade firewalls and intrusion detection systems.
Compliance: Adheres to data privacy standards such as GDPR, depending on user location.
Secure Servers: Hosted on reliable, secure cloud infrastructure with redundancy and disaster recovery plans.
Updates
Frequency: ResNexus generally releases updates several times a year—often quarterly or biannually.
Management: Updates are delivered automatically, with minimal or no downtime.
Communication: Users are usually notified in advance about major updates or new features.
Documentation: Release notes detail new features, bug fixes, and security patches.
Testing Environment: Some updates may be tested in a staging environment before full deployment to ensure stability.
Data Ownership and Portability
Data Ownership: Customers retain full ownership of their data. ResNexus acts as a data processor, hosting data securely but not claiming ownership.
Data Portability: Customers can export their data (reservations, guest info, reports) at any time, typically through CSV or API access.
Data Use & Privacy: ResNexus commits to using data only for providing and improving services, complying with privacy laws.
Scaling Up / Down
Scaling Up: Usually straightforward—additional rooms, features, or user licenses can be added with minimal contract adjustments.
Scaling Down: Can often be done with prior notice, or through flexible plans, but specifics depend on the contract terms.
Flexible Agreements: Most plans are month-to-month or annual, allowing for adjustments based on changing needs without heavy penalties.
The terms & conditions for contract renewal and cancellation
Renewal: Contracts often auto-renew annually unless canceled by either party with written notice (typically 30-60 days before renewal).
Cancellation: Usually requires written notice; early termination fees may apply depending on the contract scope or setup fees.
Refunds: Generally, refunds are not provided for unused periods unless specified or under special circumstances.
Notice Period: Standard is 30 days prior to renewal; exact terms depend on the signed agreement.
Renewal Notices: ResNexus typically sends renewal reminders before contract renewal dates.
Compliance
Data Privacy: Complies with GDPR (General Data Protection Regulation) for European customers.
Security: Meets industry-standard security protocols, including SSL encryption, data backups, and access controls.
Standards:ResNexus emphasizes secure hosting and data handling in line with best practices.
