Re:lation is a cloud-based customer inquiry management system developed by INGAGE Inc., a Japanese fintech startup. The platform is designed to consolidate multiple customer support channels into a single, unified interface, allowing businesses to efficiently manage and respond to customer inquiries across various communication mediums.
Re:lation's core offering is a comprehensive customer inquiry management system with the following key features:
Multi-channel support: Handles communication via email, phone, chat, SMS, LINE, Twitter, and other channels.
Unified interface: Allows management of all customer interactions from a single console.
Status management: Categorizes inquiries to prevent overlooked issues.
Duplicate response prevention: Prevents multiple team members from responding to the same inquiry.
Internal approval workflows: Streamlines the process for handling complex inquiries.
Remote work support: Facilitates customer support operations for distributed teams.
INGAGE Inc. continues to innovate and add new features to Re:lation. A recent addition is the "Re:lation 一斉配信＋" (mass distribution plus) feature, which allows for bulk messaging while maintaining the ability to respond to individual replies. This feature aims to eliminate errors and oversights in follow-up communications after mass distributions.
Re:lation has been adopted by over 3,300 companies, with a particular focus on e-commerce businesses and call centers. This substantial user base indicates a strong community of users across various industries. The platform's design to support various working styles, including remote work, suggests that INGAGE Inc. is attuned to the evolving needs of modern businesses and their customer support teams.
