Qondor

The implementation of Qondor is designed to be fast and structured, typically taking around two months from start to go-live. Here’s the step-by-step process:

1. Initial Consultation & Needs Assessment
   Qondor’s team meets with the client to understand their business model, event workflows, and required modules (proposals, budgeting, registration, invoicing).

2. Solution Design & Customization Planning
   Based on the assessment, Qondor configures the platform to match the client’s processes, branding, and compliance needs.

3. Account Setup & Configuration
   The client’s office settings, user roles, permissions, and branding elements are implemented.

4. Module Activation & Integration
   Key modules such as proposal builder, budgeting, and registration forms are activated. If needed, integrations with accounting systems or travel platforms are configured.

5. Training & Onboarding
   Qondor provides hands-on training sessions for staff, covering proposal creation, budgeting, attendee management, and reporting.

6. Testing & Quality Assurance
   A pilot phase ensures workflows run smoothly, proposals display correctly, and financial tracking aligns with client expectations.

7. Go-Live & Support
   After successful testing, the platform goes live. Qondor offers ongoing support and optimization to ensure ROI is achieved quickly—often within the first two months.

Qondor is highly customizable, offering flexibility across multiple dimensions:

• Branding & Design: Proposals, registration forms, and participant portals can be fully branded with logos, colors, and custom layouts.

• Financial Customization: Supports multi-currency, VAT handling, commission structures, and margin calculations tailored to your pricing model.

• Language Options: Participant-facing content can be translated into multiple languages, including Arabic, for global events.

• Workflow Adaptation: Modules can be activated or deactivated based on business needs—e.g., enabling registration for conferences or focusing on proposals for incentive travel.

• Custom Templates: Users can create reusable templates for proposals, budgets, and forms to match their unique offerings.

• Integration Capabilities: Qondor integrates with accounting systems, CRM tools, and travel platforms for seamless operations.

• AI Assistance: The built-in AI Assistant can be tailored for tone and style preferences when generating content.

• Security & Compliance: ISO 27001 certification ensures data protection, and GDPR compliance can be configured for participant data handling.

This flexibility makes Qondor suitable for event agencies, TMCs, DMCs, and conference venues with varying operational models.

Qondor does not publicly disclose exact pricing or additional fees on its website. However, based on industry norms and Qondor’s custom pricing model:

• Setup Fees: Typically included in the onboarding process, which covers account configuration, branding, and initial training. These are often charged as a one-time implementation cost.

• Maintenance: Qondor is a cloud-based SaaS platform, so maintenance and updates are included in the subscription fee—there are no separate maintenance charges.

• Support Charges: Standard support is usually included in the subscription. Premium support or dedicated account management may incur extra costs depending on the service level agreement (SLA). To get precise figures, Qondor requires a consultation and provides a tailored quote based on user count, event volume, and selected modules.

Qondor offers comprehensive onboarding and ongoing support:

• Initial Training: Hands-on sessions for proposal building, budgeting, attendee registration, and reporting.

• Documentation & Help Center: Extensive online resources, guides, and FAQs.

• Webinars & Tutorials: Regular sessions to help users master advanced features.

• Dedicated Support: Email and ticket-based support, with optional premium support for faster response times.

• Continuous Updates: Feature enhancements and best-practice tips shared via newsletters and platform notifications. Training is designed to ensure users can go live within two months, and ROI is often achieved in the same timeframe.

Qondor prioritizes data security and compliance:

• ISO 27001 Certification: Ensures adherence to international standards for information security management.

• GDPR Compliance: Protects personal data for EU-based and global clients.

• Secure Hosting: Data is stored in secure, monitored environments with encryption protocols.

• Role-Based Access Control: Limits user permissions to prevent unauthorized access.

• Regular Security Audits: Continuous monitoring and vulnerability assessments.

• Data Privacy Controls: Options for anonymizing participant data and managing consent.

Qondor releases platform updates approximately every two weeks, with a mix of new features, enhancements, bug fixes, and maintenance improvements. These are deployed overnight to minimize disruption. Users, especially superadmins, receive notifications via email and in-app messages depending on the update's impact. For major releases introducing significant features, Qondor also hosts free webinars and distributes advanced communication to ensure users can fully utilize the enhancements.

Data Retention & Anonymization

• Qondor allows clients to define retention policies per office and per project. Default settings store personal participant data for up to 120 months (10 years), but this can be customized.

• Following project completion or cancellation, data can be automatically anonymized after a defined period. Once anonymized, it cannot be restored.

Data Controller vs Processor

• Qondor functions as a data processor, while its clients remain the data controllers. Under GDPR Article 28.3(g), Qondor will delete or return participant personal data based on client instructions.

Portability

• While explicit data portability workflows aren’t detailed, Qondor’s GDPR-aligned framework implies that clients can export project and participant data as needed. For full portability, clients may request data extracts or project exports via the platform or support team.

Qondor’s SaaS subscription model is inherently scalable and designed to grow with organizational needs:

• Users can add or remove modules like budgeting, registration, or sustainability reporting based on evolving business requirements.

• You can increase or decrease user seats, with licensing adjusted accordingly.

• Pricing adapts to changes in event volume, selected features, and the number of active users.

Qondor operates on a subscription-based SaaS model, and while exact terms vary by client agreement, here are common practices based on industry norms and Qondor’s approach:

• Contract Renewal: Typically annual, with options for multi-year agreements. Renewal notices are sent before the contract end date, allowing time for adjustments or renegotiation.

• Cancellation Policy: Clients generally need to provide written notice before the renewal date—often 30 to 60 days in advance. Early termination may incur fees or require payment for the remaining term.

• Scaling During Renewal: Organizations can add or remove modules or user licenses during renewal, with pricing adjusted accordingly.

• Mid-Term Changes: Some flexibility exists for scaling up mid-term (adding users or features), usually billed pro rata. Scaling down is often restricted until renewal.
  For precise details, Qondor provides these terms in its Master Service Agreement or subscription contract.

Qondor adheres to strict compliance and security standards:

• ISO 27001 Certification: Ensures robust information security management practices.

• GDPR Compliance: Aligns with EU data protection regulations, including data processing agreements and participant consent management.

• Data Privacy Controls: Supports anonymization and retention policies for personal data.

• Secure Hosting & Encryption: Protects data in transit and at rest.

  
  These standards make Qondor suitable for organizations handling sensitive participant and financial data globally.