The implementation of QIMAOne is designed to be fast, structured, and collaborative, typically completed within four weeks. Here’s a step-by-step breakdown of the process:
Initial Consultation and Needs Assessment QIMA’s team begins by understanding your business goals, supply chain structure, and quality control challenges. This helps tailor the platform to your operational needs.
Platform Configuration Based on the assessment, QIMAOne is configured with relevant workflows, checklists, and user roles. You can import or create custom inspection protocols aligned with your product and brand standards.
Supplier and Inspector Onboarding Your suppliers, inspectors, and internal teams are onboarded onto the platform. QIMA provides training sessions and access to QIMA Academy to ensure everyone understands how to use the system effectively.
Data Integration and API Setup If needed, QIMAOne integrates with your existing ERP or procurement systems via API to ensure seamless data flow and centralized reporting.
Pilot Testing and Feedback Loop A pilot phase is conducted to test inspections, reporting, and analytics. Feedback is collected and adjustments are made to optimize performance.
Go-Live and Continuous Support Once the system is validated, it goes live across your supply chain. QIMA’s success team provides ongoing support, including 24/7 customer service and performance monitoring.
This structured approach ensures rapid deployment while maintaining flexibility for customization and scalability.
Customisation
QIMAOne is highly customizable, making it suitable for businesses of all sizes and industries. Here are the key customization capabilities and data points:
Custom Workflows and Checklists You can create, import, and modify inspection workflows and checklists to match your product specifications, compliance standards, and operational procedures.
Industry-Specific Templates QIMAOne offers off-the-shelf templates for industries like softlines, hardlines, and food, which can be further tailored to your brand’s requirements.
Role-Based Access and Dashboards The platform supports role-based user access, allowing you to configure dashboards and permissions for quality teams, CSR teams, factory managers, and inspectors.
Language Localization QIMAOne supports multiple languages, including Arabic, enabling localized workflows and reports for regional teams.
Collaborative Reporting Tools Reports can be customized with photos, videos, and analytics. You can also configure decision-making workflows (approve, reject, reschedule) based on risk scores and inspection outcomes.
API Integration The platform integrates with ERP and procurement systems, allowing you to sync data and automate processes across platforms.
Corrective Action Planning You can define custom corrective action workflows, assign tasks, set deadlines, and track resolution progress collaboratively with suppliers.
Performance Tracking and Analytics KPIs and analytics dashboards can be tailored to monitor specific metrics such as defect rates, inspector performance, and supplier reliability.
Supply Chain Mapping Customize how your supply network is visualized, including tracking unauthorized subcontracting and mapping product journeys from source to consumer.
These features make QIMAOne a flexible and scalable solution that adapts to diverse operational models, compliance frameworks, and regional requirements.
Additional Costs
QIMAOne uses a usage-based annual subscription model, where pricing is determined by the number of back-office users, inspectors, and factories onboarded. Notably:
Setup Fees: There are no setup fees for onboarding.
Maintenance Costs: These are included in the subscription; there are no separate charges for platform maintenance.
Support Charges: QIMAOne offers 24/7 global support via phone, email, chat, and an online helpdesk. This support is included in the subscription plan, with no extra fees.
The platform also provides a free trial, but does not offer a freemium version. For enterprise clients, advanced features like AI-powered risk radar and supply chain mapping are part of the premium tier.
Training
QIMAOne offers a comprehensive training and support ecosystem to ensure successful onboarding and long-term usage:
Dedicated Success Manager: Each client is assigned a success manager with quality assurance expertise to guide onboarding and platform setup.
QIMA Academy: This eLearning platform provides standard and custom training courses, including certification programs for inspectors and suppliers. Training formats include:
In-person sessions
Live online webinars
On-demand video tutorials
Documentation and FAQs
Global Support Team: Available 24/7 to assist with technical issues, platform navigation, and troubleshooting.
On-Demand Inspections: Certified QIMA inspectors can be dispatched globally within 48 hours for urgent quality checks.
This multi-layered support ensures that all stakeholders—from factory managers to CSR teams—are equipped to use QIMAOne effectively.
Security Measures
QIMAOne prioritizes data security and privacy with enterprise-grade protections:
ISO/IEC 27001:2022 Certification: QIMAOne complies with this globally recognized standard for information security management.
SOC 2 Type II Certification: Ensures secure data handling and privacy protection, verified by independent audits.
Secure Cloud Infrastructure: Hosted on certified data centers (ISO/IEC 27001 / 27017 / 27018 / 27701, SOC 1/2/3), offering robust protection and redundancy.
SSL Encryption and HTTPS Protocols: All data is encrypted in transit and at rest to prevent unauthorized access.
Intrusive Audits and Vulnerability Testing: QIMAOne conducts simulated cyberattacks and shares results transparently with clients.
Access Controls and Permissions: Role-based access ensures that only authorized users can view or modify sensitive data.
These measures make QIMAOne a highly secure platform for managing quality and compliance across global supply chains.
Updates
QIMAOne follows a structured Agile release cycle, deploying updates every two weeks through a process known as the “Release Train”. Each sprint includes a dedicated support and release team—called “The Avengers”—comprising developers, QA engineers, operations staff, and a product manager. This team is responsible for:
Freeze the codebase on release day to prevent new commits.
Running automated scripts to generate and deploy the release.
Testing for regressions and tagging the release with a new version.
Ensuring that only validated features are pushed to production.
If a feature misses the sprint deadline, it waits for the next release cycle. This disciplined approach ensures predictable, high-quality updates with minimal disruption to users.
Data Ownership and Portability
QIMAOne adheres to strict data ownership and portability standards, aligned with global regulations like GDPR and SOC 2 Type II. Key points include:
Customer Data Ownership: All data collected through QIMAOne—such as inspection results, supplier performance metrics, and compliance records—remains the property of the customer.
Data Portability: Customers can export their data in structured formats (e.g., CSV, Excel, JSON) for use in other systems or for backup purposes. This ensures freedom from vendor lock-in.
Secure APIs: QIMAOne provides API access for seamless data integration and migration, supporting interoperability with ERP and procurement platforms.
Privacy Compliance: The platform complies with GDPR, ensuring users have control over personal data and the right to access, modify, or delete it.
These policies empower users with full control over their data and ensure transparency in how it is stored, accessed, and transferred.
Scaling Up / Down
QIMAOne is built to be scalable and flexible, allowing organizations to adjust usage based on evolving needs. The platform supports:
Modular User Licensing: Pricing is based on the number of users, inspectors, and factories onboarded. You can easily add or remove users as your team grows or contracts.
Customizable Workflows: You can scale operations by creating new workflows, inspection protocols, and supplier networks without needing platform redesign.
Cloud-Based Architecture: QIMAOne’s infrastructure supports horizontal scaling, meaning performance remains stable even as data volume and user activity increase.
No Downtime Scaling: Changes to user roles, permissions, and data access can be made in real-time without interrupting operations.
Support for Global Expansion: With QIMA’s presence in over 100 countries, scaling geographically is seamless, supported by local inspectors and onboarding teams.
This elasticity ensures that QIMAOne remains cost-effective and operationally efficient whether you're scaling up for growth or streamlining during lean periods.
Compliance
QIMAOne meets several globally recognized compliance and security standards, ensuring robust data protection and operational integrity:
ISO/IEC 27001:2022 This certification confirms that QIMAOne follows best practices in information security management, including risk assessment, data protection, and access control.
SOC 2 Type II QIMAOne is certified under SOC 2 Type II, which validates its ability to securely manage customer data and maintain privacy. This certification is based on trust service criteria, including security, availability, processing integrity, confidentiality, and privacy.
Secure Cloud Infrastructure QIMAOne is hosted on cloud data centers certified under:
ISO/IEC 27001 / 27017 / 27018 / 27701
SOC 1 / SOC 2 / SOC 3 These certifications ensure that the infrastructure undergoes independent verification of security and privacy controls.
SSL Encryption and HTTPS Protocols All data is encrypted in transit and at rest using the latest SSL certificates and secure protocols.
GDPR Compliance QIMAOne complies with the General Data Protection Regulation (GDPR), ensuring users have control over personal data and privacy rights.
Intrusive Audits and Vulnerability Testing QIMAOne conducts simulated cyberattacks and shares results transparently with clients to demonstrate its commitment to security.
These certifications and practices make QIMAOne a trusted platform for managing sensitive quality and compliance data across global supply chains.
