Qgiv
By Bloomerang
Intuitive and Easy to Use: Qgiv’s interface is praised as user-friendly and straightforward, making it suitable even for non-technical users or smaller nonprofits
Excellent Customer Service: Outstanding user support is a standout feature—Qgiv’s team is described as knowledgeable, responsive, and helpful, both during onboarding and ongoing use.
Customizable Forms and Flexibility: Users appreciate the ability to personalize donation forms, build custom fields, and selectively use specific platform features as needed.
Powerful Reporting: The reporting dashboard is robust, with data export and custom reporting options receiving positive feedback.
Easy Refunds and Notifications: Refund and notification features are convenient and work well for managing donor relations.
Multiple Fundraising Formats: Peer-to-peer, auction, text-to-give, and event features fit various fundraising needs and formats.
Limited After-Hours Support: Users mention a lack of customer support outside regular business hours, causing difficulties during evening or weekend fundraising events.
Glitches with Auction/Event Tools: Issues include unreliable credit card reader hardware, lost bids, and occasional problems with check-in/check-out or app functionality during large events.
Integration Limitations: Full system integration, especially with internal databases or CRMs, can be challenging or require manual adjustments.
Reporting Quirks: Reports may sometimes include refunded or declined transactions, requiring manual reconciliation; some users find report navigation initially confusing.
