PT Distinction
By PT Distinction Ltd
PT Distinction typical implementation process:
Account Setup: Sign up for a PT Distinction account by selecting your plan and entering basic trainer and business information. This process takes just a few minutes and includes an optional guided tour of the dashboard.
Platform Customization: Personalize your settings, add your business branding, and configure notification and integration preferences to suit your workflow. Brand customization (app icon, logos, colors) can be completed in minutes to a few hours, depending on how detailed you wish to be.
Client & Group Addition: Add clients individually or in groups using simple forms. You can upload details manually or invite clients by email. PT Distinction provides test clients/groups for quick practice and initial setup.
Program Creation: Build or assign workout, nutrition, and habit programs using provided templates or your own custom routines. Creating a base program can take less than a minute with pre-built templates, while advanced, bespoke plans may require additional time.
Automated Onboarding: Use onboarding groups and pre-made packages to automate the distribution of welcome documents, PAR-Qs, and questionnaires. Clients receive an automated welcome email with app access as soon as they are added.
Client Initiation: Clients follow onboarding prompts, fill in forms, and then see scheduled plans and resources upon their first login, ensuring a fast start. Trainers monitor completion and provide feedback via the dashboard.
PT Distinction is highly customizable, enabling personal trainers and fitness businesses to adapt the platform to their unique processes, brand, and client needs. Here are the main ways it can be tailored:
Custom Branding: Trainers can fully brand their iOS and Android apps with company colors, logos, and custom app icons, creating a seamless experience for clients without PT Distinction’s branding being visible.
Flexible Program & Content Creation: The platform allows users to build any type of program—workout, nutrition, or habit—using their own content or extensive built-in templates. Trainers can customize every session or use AI to instantly generate plans tailored to client details such as goals, fitness level, and preferences.
AI-Powered Customization: The AI program builder and assistant enable ultra-fast creation of personalized routines, nutrition guides, meal plans, and even marketing content, letting trainers adapt messaging and offerings to various niches or client groups.
Custom Forms & Assessments: PT Distinction lets users create their own assessment forms, fitness tests, goal-tracking sheets, and questionnaires, so onboarding and progress reviews match specific workflows or training philosophies.
Flexible Workflows & Automations: Trainers can automate recurring tasks (e.g., onboarding, messaging, reminders, content delivery) and customize notification preferences, streamlining unique business processes and saving time.
Group and One-on-One Coaching Customization: Trainers can set up flagship group programs, challenges, trials, or fully bespoke one-on-one client journeys, adapting delivery to business size and coaching style.
Custom Communication Templates: The platform supports individualized, pre-scheduled emails, SMS, and app messages for different clients or groups. Communication flows can be tailored to maintain engagement and match brand voice.
Add Your Own Exercise/Nutrition Content: Trainers can upload custom exercise videos, workouts, and meal plans, or integrate content from YouTube/Vimeo, ensuring the platform fits specialized training regimens or dietary philosophies.
Payment, Packages, and Integration Flexibility: The system integrates with a variety of payment processors, websites, and third-party services. Trainers can create and sell custom packages or memberships directly through embedded widgets or mini-sites.
Live Client Metrics and Reporting: Dashboards, analytics, and progress tracking views can be tailored to emphasize business KPIs or client outcomes most relevant to the trainer’s specialty and operational focus.
PT Distinction is known for its transparent, all-inclusive pricing and minimal additional costs. Here’s a clear breakdown of what to expect in terms of extra charges beyond the monthly subscription:
No Setup Fees: There are no setup or onboarding fees. Trainers can sign up, customize, and start using the platform without any initial cost besides the monthly subscription.
No Maintenance Fees: Maintenance, product updates, and hosting are covered as part of your ongoing monthly subscription. There are no standalone maintenance charges reported by reviewers or in PT Distinction's official materials.
No Support Fees: Same-day customer support is included in all paid plans and is not billed separately. Support is offered via email/help desk, chat, and an extensive knowledge base.
Monthly Subscription: The only recurring primary cost is your plan fee, starting from $19.90/month (Novice, 3 clients), $59.90/month (Pro, 25 clients), and $89.90/month (Master, 50 clients). All plans come with a 1-month free trial.
Extra Client Charges: If you exceed the included client limit in your plan, you’ll be charged a per-client fee—$6/month per client on Novice, $2.40/month on Pro, and $1.60/month on Master. These fees only apply for clients above your plan’s quota.
Customizations & Add-Ons: Most core customization (branding, app features, workflows) is included at no extra cost. However, extremely advanced or bespoke customizations, specialty integrations, or help with web development/marketing support may incur additional charges. These are optional and quoted individually if requested.
Other Possible Costs: There are no published charges for standard integration with major payment processors (like Stripe or PayPal) or for client access to branded apps. Transaction fees for payment processing are dictated by your chosen payment provider, not PT Distinction itself.
PT Distinction offers training and support resources to help new users quickly become proficient with the platform and maximize their experience:
Onboarding Guides & Tutorials: New users have access to easy-to-follow onboarding wizards, video tutorials, and step-by-step guides covering all primary features, from setting up accounts and customizing branding to creating programs, adding clients, and automating communication.
Extensive Knowledge Base: A searchable online help center provides in-depth articles, FAQs, and best practice guides for common questions and advanced platform capabilities. This resource is regularly updated to reflect new features and user feedback.
Live Support Channels: Same-day customer support is included with all paid plans. Trainers can get help via email/help desk or in-app chat, ensuring prompt resolution of technical or procedural questions. The support team is frequently praised for fast response times and helpfulness.
Community & Peer Support: An active online user community—including forums, Facebook groups, and periodic webinars—allows trainers to exchange tips, share workflows, and seek peer advice for real-world challenges in personal training and software use.
Personalized Setup Assistance: For trainers who want extra help, the PT Distinction team is available to provide personalized demonstrations, custom setup tips, and workflow optimization strategies—simply reach out, and they’ll walk you through tailoring the platform to your business needs.
PT Distinction implements several measures to safeguard personal, health, and business data for trainers and clients using its platform:
Confidentiality and Access Controls: All personal data entered into PT Distinction—such as forms, workout logs, and food diaries—is treated as strictly confidential. Access to user data is limited to permitted recipients (e.g., assigned trainers and authorized personnel), and all sharing or processing follows clearly defined purposes and written confidentiality agreements. Trainers are responsible for managing client data responsibly and ensuring that only authorized users have access.
Technical and Organizational Safeguards: PT Distinction commits to applying appropriate technical and organizational measures to prevent unauthorized or unlawful processing, accidental loss, destruction, or disclosure of data. These measures are evaluated and updated regularly to protect data integrity and privacy.
Encryption & Secure Storage: Sensitive information is securely stored and protected during transmission. While explicit encryption policies are not detailed in public materials, the emphasis on client confidentiality and privacy-by-design indicates the platform adopts standard secure practices for data at rest and in transit.
Compliance with Legal and Regulatory Standards: PT Distinction complies with data protection laws such as GDPR for clients in the UK/EU and other relevant global standards for data privacy, including consent management and data subject rights such as data access and deletion upon request.
Data Retention & Portability: Upon termination of service or client request, PT Distinction ensures that personal data is either retained only as long as needed for legitimate business or legal reasons, or transferred/exported according to contractual and legal requirements, after which it is deleted or anonymized as appropriate.
Anonymity for Research & Improvements: Any use of aggregated or anonymized client data for research, improvements, or product development is done with strict guarantees that personally identifiable information will not be included in published outputs or shared externally without explicit consent.
Update Management:
Announcement: Updates are communicated through the official PT Distinction blog, in-app banners, and detailed email announcements.
Seamless Deployment: Most updates are cloud-based and are applied automatically, requiring no manual action from trainers or their clients.
User Guidance: New features typically include blog posts, webinars, and/or video walkthroughs that demonstrate how to use them effectively.
PT Distinction’s policy on data ownership and portability aligns with industry standards for personal training software, emphasizing trainer control and client rights:
Data Ownership: Trainers and fitness businesses own all data they input or generate within PT Distinction, including client information, training programs, nutrition plans, assessments, and communications. The platform asserts in its terms and help center that user data is treated as confidential and belongs to the trainer, not the software provider.
Client Data Rights: Clients maintain ownership of their personal information and have the right to access, modify, or request deletion of their data. Trainers are responsible for respecting these rights, managing consent, and ensuring only authorized individuals can view or use client information.
Portability: PT Distinction supports data portability:
Trainers can export client data, workouts, and records directly from the platform for business, legal, or transition purposes. The platform’s design and terms allow data to be downloaded or transferred in standardized formats to facilitate switching to another provider or archiving records, honoring both trainer and client requests.
Upon contract termination or at the trainer’s request, PT Distinction will export or transfer business and client data, subject to any legal or contractual retention policies.
GDPR and Compliance: For users in the UK/EU (and worldwide), PT Distinction explicitly commits to GDPR compliance, ensuring the right to data access, portability, rectification, and erasure. This guarantees that personal data is not “locked in” and can be retrieved or deleted upon request.
Retention and Deletion: Data is retained only as long as necessary for business or legal obligations. After contract termination or a data deletion request, PT Distinction deletes or anonymizes the data unless a valid reason exists to retain it (such as dispute resolution or compliance).
PT Distinction offers highly flexible terms for scaling your subscription up or down as your organizational needs change. Here are the main points regarding scaling with PT Distinction:
No Long-Term Contracts: Users are not locked into lengthy contracts and can upgrade, downgrade, or cancel their plans at any time without penalties.
Tiered Plans by Client Count: The core plans (Novice, Pro, Master) are based on the number of active clients. You choose a plan that fits your current client workload and can move to a different tier as your business grows or contracts.
Add/Remove Clients as Needed: If you exceed the number of clients included in your plan, you can add extra clients for a clear per-client fee ($6/month on the Novice tier, $2.40/month on Pro, $1.60/month on Master). If your client count decreases, simply downgrade your plan or remove extra clients, and your charges will be adjusted accordingly.
Instant Plan Changes: Changes (upgrades, downgrades) can be made directly through your account dashboard or by contacting support, with adjustments taking effect in the next billing cycle.
No Setup or Downgrade Fees: There are no extra fees for upgrading or downgrading your subscription. The only charges are your regular monthly plan and additional client fees, as applicable.
Included Features with All Plans: All core features, support, and updates remain available regardless of whether you scale up or down, ensuring continuity of service and access.
Automatic Renewal: PT Distinction subscriptions renew automatically at the end of each billing period (monthly or yearly, depending on your plan). Renewals are typically for the same duration as your original membership term (e.g., a 1-month plan renews monthly, a 12-month plan renews annually).
Notification: The specific renewal period and details are communicated upon initial subscription and in any promotional offers. Unless you actively cancel, your subscription continues without interruption under the same terms.
No Long-Term Commitments: There is no minimum term for standard plans. Users are not locked into long-term contracts and can manage their plan on a flexible, ongoing basis.
Cancel Anytime: You may cancel your PT Distinction subscription at any time via your account settings, without penalty.
Service Continuity Until Period End: After cancellation, you retain access to PT Distinction’s software and services until the end of your already-paid subscription period. Your plan will not auto-renew or bill further after this date.
No Setup or Early Termination Fees: There are no setup fees or additional penalties for canceling mid-cycle. The subscription remains active for the paid period; no pro-rata refunds are issued for early cancellation.
Refunds: If you cancel a plan and have not logged into the software during the active period, you may be eligible for a refund, including cases where you forgot to cancel before a free trial rolled into a paid plan—so long as you cancel within one subscription period after the trial ended and have not used the platform since the trial.
Cancellation Method: Cancellations are typically managed directly through the user’s account dashboard. Confirmation (via email or dashboard) is provided once the request is processed.
PT Distinction software is designed to support trainers' compliance needs in the fitness industry, particularly focusing on data privacy and security requirements.
GDPR Compliance: PT Distinction complies with the General Data Protection Regulation (GDPR), which is required for any business handling personal data of clients in the European Union or the United Kingdom. This includes ensuring individuals' data rights (access, rectification, deletion), implementing technical and organizational safeguards, clear consent processes, data minimization, and transparency regarding data storage and use. GDPR compliance is explicitly referenced in PT Distinction’s legal documentation and resources for trainers working in Europe.
Confidentiality and Data Security: The platform emphasizes the confidentiality of user and client data, ensuring that only authorized users (trainers and their assigned clients) can access personal information. It incorporates appropriate security measures—such as access controls, technical safeguards, and responsible data processing—to prevent unauthorized or unlawful access, loss, or disclosure of data.
Trainer and Client Data Rights: PT Distinction allows trainers and clients to exercise rights over their data, such as data access, modification, and deletion, supporting data portability and lawful retention as required by GDPR and similar global standards.
