Progress Whatsup Gold

The typical implementation process for Progress WhatsUp Gold involves several key steps, and the overall timeline can vary based on the specific needs of the organization. Here’s a brief outline:

1. Planning and Preparation

   • Define the scope of monitoring and network topology.
   • Gather necessary information about the infrastructure and devices to be monitored.

   • Identify team members and assign roles for the implementation process.

2. Installation

   • Download the software and follow the installation instructions, which can be done on-premises or in a cloud environment​

     Progress Documentation

   • Ensure system requirements are met and dependencies are installed​

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3. Configuration

   • Configure the application to discover devices and applications in the network automatically​

   • Set up monitoring parameters, alerts, and dashboards tailored to organizational needs.

4. Integration

   • Integrate with existing systems such as ticketing systems or other monitoring tools, if necessary​

     Progress Documentation

   • Customize reporting and alerting features to suit specific operational requirements.

5. Testing

   • Conduct thorough testing of the configuration to ensure all devices are monitored correctly and alerts are functioning​

   • Adjust configurations as necessary based on feedback from the testing phase.

6. Training and Support

   • Provide training for end-users and administrators on how to use the system effectively​

   • Utilize Progress's support resources for any questions or troubleshooting​

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7. Go Live

   • Move the system to production and begin active monitoring​

     Progress Documentation

   • Continuously monitor performance and make adjustments as needed.

Progress WhatsUp Gold provides a range of training and support options for new users. These include on-demand training courses, live webinars, extensive documentation, and a user community forum. The free course focuses on configuring and managing networks using WhatsUp Gold, while the webinars provide real-time insights and support. Progress also offers tiers of technical support based on user subscription levels, including priority assistance. Users can access online help resources for troubleshooting and guidance.

Progress WhatsUp Gold is a network monitoring software that uses strong authentication protocols, regular software updates, and secure installation recommendations. It is recommended to use it on dedicated servers to reduce exposure to external threats. The software also integrates with Flowmon, providing advanced network detection and response features. Progress encourages users to follow industry-standard security best practices, including regular log monitoring, configuration management, and network segmentation, to enhance overall security.

• Data Ownership

• Ownership of Data: Progress Software does not claim ownership of the data you provide or generate while using WhatsUp Gold. This includes feedback, suggestions, and any data collected through the use of the software. The data remains the property of the user or the entity that generated it.

• Intellectual Property: All title and ownership rights to the software itself, including any embedded content, remain with Progress Software and its licensors. Users are granted a license to use the software but do not acquire ownership of the software or its components.

• Confidential Information: Users may have access to confidential information from Progress Software, which must be held in strict confidence and not disclosed to third parties. Title to this confidential information remains with Progress Software and its suppliers.

• Data Portability

• Exporting Data: WhatsUp Gold provides various options for exporting data. Users can generate and export reports in multiple formats such as CSV, TXT, XML, and ZIP. This functionality allows users to share and analyze data outside the WhatsUp Gold environment.

• Integration with Other Systems: WhatsUp Gold offers a REST API that enables integration with other systems. This API allows users to automate network monitoring tasks and integrate network monitoring data with other applications, enhancing data portability and interoperability.

• Historical Data Storage: WhatsUp Gold stores performance data historically, allowing users to access and export data from specific points in time. This feature supports troubleshooting and optimization of network configurations based on historical performance.

• Privacy and Data Handling

• Data Collection and Use: Progress Software collects certain data to deliver software features, identify trends, and track usage statistics. Users authorize this data collection by accepting the terms of the software license agreement and privacy policy.

• Data Protection: Progress Software is committed to protecting personal information and complies with relevant data protection laws. The privacy policy outlines how personal data is collected, used, and protected.

• Contract Renewal

• Annual Renewal Program: Progress Software offers an Annual Renewal Program to ensure customers have uninterrupted access to support and the latest software versions. This program is designed to help optimize the installation and configuration of the software, resolve technical issues, and maximize the effectiveness of Progress products.

• Notification and Renewal Process:

• Notification: Progress Software will provide a notice of the upcoming renewal 90 days prior to the expiration of the current term. This notice is sent to the customer, their channel partner, or the owner of the record.

• Automatic Renewal: Unless specified otherwise in the order or a mutually executed written agreement, maintenance and support services will renew automatically. The renewal term is typically for one year, and the renewal will be charged at the rate in effect at the time of purchase.

• Option Not to Renew: Either party has the option not to renew for the upcoming successive year. This decision must be submitted in written form to the other party 60 days before the end of the current term.

• Perpetual and Subscription Licenses:

• Perpetual Licenses: If the license is perpetual, it does not require renewal unless maintenance and support services are desired.

• Subscription Licenses: For term or subscription licenses, the license will terminate at the end of the current term unless renewed. Renewal terms will be at the level closest to the previous term or subscription license.

  Contract Cancellation

• Termination for Non-Renewal: If the customer decides not to renew, the license to the product will terminate at the end of the then-current term or subscription period unless a renewal is purchased before the expiration of the term.

• Termination for Breach: Either party may terminate the agreement for a material breach upon thirty (30) days written notice specifying the nature of the breach, if such breach has not been cured within the thirty (30) day period.

• Effect of Termination: Upon termination, all benefits of maintenance and support will be lost. The customer may be subject to payment of a Maintenance and Support Reinstatement Fee if they wish to reinstate services after termination.

• Non-Refundable Fees: Annual or multi-year maintenance and support services terms are paid in advance and are non-refundable.

• Additional Considerations

• Support and Updates: Only customers with active service agreements have access to technical support, product updates, and beta programs.

• Reinstatement Fees: If maintenance and support services are terminated and later reinstated, the customer may be required to pay reinstatement fees based on the duration of the lapse.

• SOX (Sarbanes-Oxley Act) compliance: WhatsUp Gold's Configuration Management module helps automate compliance for SOX regulatory mandates.

• PCI DSS (Payment Card Industry Data Security Standard) compliance: The software provides out-of-the-box audit templates to automate compliance with PCI DSS.

• HIPAA (Health Insurance Portability and Accountability Act) compliance: WhatsUp Gold offers features to help safeguard Protected Health Information (PHI) and comply with HIPAA requirements.

• FISMA (Federal Information Security Management Act) compliance: The software includes capabilities to automate compliance with FISMA standards.

• GDPR (General Data Protection Regulation) compliance: WhatsUp Gold provides log management features to help organizations comply with GDPR requirements.

• HITRUST CSF (Common Security Framework) compliance: The software offers log management archiving to enable compliance with HITRUST CSF