Profi
By Profi
All-in-One Solution: Highly valued for consolidating tools (scheduling, video, courses, payments) into one platform, eliminating the need for multiple apps and simplifying workflows.
Ease of Use & Interface: Users find the platform extremely intuitive, clean, and user-friendly for both administrators/coaches and clients, which enhances the overall user experience.
Customer Support: Profi's support team is frequently described as fantastic, highly responsive, and helpful, offering personalized service and a sense of partnership.
Coaching-Specific Features: It provides a well-rounded set of features tailored for coaching, including client management, easy scheduling (with calendar sync), a secure client portal, and strong self-paced course/program building capabilities.
Automation & Security: Users appreciate the automation for client workflows (like email and SMS reminders) and the fact that it is HIPAA compliant (for health and wellness coaches).
Limited Customization: The most consistent complaint is the desire for more customization options, particularly in forms (e.g., inability to reorder questions), selective module display for clients, and overall branding robustness.
Basic CRM/Analytics: Some reviewers feel the client relationship management (CRM) features are basic, and the platform may be lacking in advanced analytics and reporting compared to specialized tools.
Calendar Syncing: Although improvements have been made, some users have reported initial or occasional calendar syncing issues with external services like Zoom or Outlook.
