PaperSurvey
By PaperSurvey
Flexibility: Users value the flexibility of PaperSurvey in supporting both paper and online surveys, which is beneficial for organizations with diverse data collection needs.
Time Efficiency: The software significantly reduces the time required for data entry and analysis, particularly for large-scale surveys, by automating the data capture process.
Functionality: PaperSurvey offers robust features for both paper and online surveys, including Optical Mark Recognition (OMR) and Optical Character Recognition (OCR), which are praised for their accuracy. The ability to integrate with cloud platforms like Google Sheets is also appreciated.
Customer Support: The customer service provided by PaperSurvey is frequently highlighted as exceptional. Users report that the support team is responsive and accommodating, often implementing design improvements based on user feedback.
Ease of Use: Many users appreciate that PaperSurvey works "out of the box" with minimal training required. The software is noted for its intuitive interface, making it accessible for users without the need for extensive configuration or setup.
Limited Customization: There are some limitations in form formatting and language support, which can be a drawback for users needing highly customized survey formats or those working in multiple languages.
Minor Bugs: Some users have reported minor bugs and formatting issues, although these are typically resolved quickly by the support team.
Handwriting Recognition: While the OCR feature is generally effective, there are occasional issues with handwriting recognition, especially with non-standard writing styles.
Learning Curve: Some users mention a learning curve associated with scanning and creating surveys in a way that minimizes user error. However, this is often considered manageable compared to the benefits once the software is properly configured.
