Initial Consultation: The first step involves an initial consultation with the OWOX team to discuss the client's specific needs, goals, and current data infrastructure. This step helps identify the necessary data sources, the scope of the project, and the required resources.
Duration: 1-2 weeks
Data Source Integration: The OWOX team integrates the client's data sources, such as Google Analytics, Google Ads, social media platforms, and CRM systems, into the OWOX BI Streaming platform. This step involves setting up data pipelines to collect and process data in real time.
Duration: 2-4 weeks
Data Modeling and Transformation: The OWOX team creates a data model that aligns with the client's business needs and transforms the raw data into a structured format suitable for analysis. This step ensures that the data is clean, consistent, and ready for further processing.
Duration: 2-4 weeks
Data Visualization and Reporting: The OWOX team sets up data visualizations and reports using tools like Tableau, Power BI, or Google Data Studio. These visualizations provide insights into the client's data, enabling them to make data-driven decisions.
Duration: 2-4 weeks
Testing and Quality Assurance: The OWOX team conducts thorough testing and quality assurance to ensure that the data pipelines, data models, and visualizations are accurate and functioning as expected.
Duration: 1-2 weeks
Deployment and Training: The OWOX team deploys the BI Streaming solution to the client's environment and provides comprehensive training to the client's team on how to use the platform effectively.
Duration: 1-2 weeks
Ongoing Support and Maintenance: After deployment, the OWOX team provides ongoing support and maintenance to ensure the solution continues to meet the client's evolving needs. This includes regular updates, bug fixes, and performance optimization.
Ongoing
The total implementation time for OWOX BI Streaming software can vary from 9 to 20 weeks (2.5 to 5 months), depending on the complexity of the project and the client's requirements. This timeframe includes all the steps mentioned above, from initial consultation to deployment and training.
Custom Integrations: OWOX BI offers custom integrations for businesses that require unique data connections. This allows companies to integrate data from specific sources that are not part of the standard integration list.
Data Transformation Templates: The platform provides easy-to-use transformation templates that can be applied to sessionize, normalize, or merge data to prepare it for analysis. This customization ensures that data is structured according to the business's specific needs.
Custom Reports and Dashboards: OWOX BI allows users to create custom reports and dashboards tailored to their specific business requirements. This includes selecting specific metrics and dimensions to visualize data in a way that is meaningful to the business.
Data Modeling: The Enterprise plan includes done-for-you data modeling, which means that OWOX BI experts will create custom data models tailored to the business's specific needs. This ensures that the data is structured and organized in a way that aligns with the business's goals and objectives.
Unique Reports and Industry-Leading Support: The Enterprise plan also includes unique reports and industry-leading support, which implies that OWOX BI will work closely with the business to create custom reports and provide dedicated support to ensure that the business's specific needs are met.
Customized Solutions: OWOX BI offers customized solutions for businesses, which include a personal demo to discuss specific business goals and create a tailored solution to achieve those goals.
Data Residency and Encryption: Businesses can choose data residency (EU, US, or global) and encrypt all user data with custom keys, ensuring that data is stored and processed according to the business's specific security and compliance requirements.
These customization options demonstrate that OWOX BI Streaming software can be tailored to fit the specific needs of a business, ensuring that data is collected, processed, and reported in a way that aligns with the business's goals and objectives.
Maintenance and Support Charges: OWOX BI includes basic support for all plans, which covers assistance with setting up pipelines, data sources, and general usage. The Enterprise plan includes business support, which implies more comprehensive and dedicated support for larger-scale implementations.
Additional Pipelines: For the Starter plan, each additional pipeline costs $40. This allows users to integrate more data sources beyond the initial pipeline included in the plan.
Data Volume: The cost of the plan also depends on the number of unique website users whose data OWOX BI processes. This is particularly relevant for the Professional and Enterprise plans, which include more advanced features and larger data volumes.
Custom Integrations: While not explicitly mentioned, custom integrations might incur additional costs. These integrations are typically required for unique data sources not part of the standard integration list.
Custom Reports and Dashboards: The platform allows for custom reports and dashboards, which might require additional development and setup. These costs are not explicitly mentioned but could be part of the overall implementation and support costs.
Data Residency and Encryption: Businesses can choose data residency (EU, US, or global) and encrypt all user data with custom keys. These features are included in the Professional and Enterprise plans, but the exact costs for custom encryption are not specified.
Historical Data Import: The Growth and Professional plans include historical data import, which might incur additional costs depending on the volume of data being imported.
Machine Learning Attribution Models: The Enterprise plan includes Machine Learning Attribution Models, which might require additional setup and training costs.
The additional costs for OWOX BI are primarily related to the number of pipelines, data sources, and the volume of data processed. Custom integrations, reports, and dashboards might also incur additional costs, but these are not explicitly mentioned in the pricing plans.
Step-by-Step Guides: OWOX BI provides detailed step-by-step guides for setting up the software, including data collection, pipeline configuration, and data visualization. These guides are available on the OWOX BI website and cover various aspects of the software.
Video Tutorials: OWOX BI offers video tutorials that cover different aspects of the software, such as setting up hit and session data pipelines, querying GA4 event data in BigQuery, and using server-side tracking. These tutorials are available on the OWOX BI YouTube channel.
Help Center: The OWOX BI Help Center provides extensive documentation and guides on various topics, including data streaming, attribution modeling, and data visualization. The Help Center also includes FAQs and troubleshooting sections to assist users with common issues.
Support Team: OWOX BI has a dedicated support team that is available to assist users with any questions or issues they may have. Users can contact the support team through the Help Center or by email.
Training Sessions: OWOX BI offers training sessions for new users, which cover the basics of the software and how to use it effectively. These sessions are typically conducted by experienced trainers who can provide personalized guidance and support.
Community Resources: OWOX BI has a community of users and experts who share knowledge and best practices through various channels, including blog posts, webinars, and online forums. New users can leverage these resources to learn from others and get insights into how to use the software effectively.
Data Residency: OWOX BI allows users to choose data residency (EU, US, or global) to ensure that data is stored and processed in compliance with regional regulations.
Encryption: OWOX BI encrypts all user data with custom keys, ensuring that data is secure and protected from unauthorized access.
Privacy-Centric Approach: OWOX BI Streaming is designed with a privacy-centric approach, ensuring that personally identifiable information (PII) is collected and used securely.
Data Security Articles: The OWOX BI support center includes articles addressing key questions about data security, providing a clear understanding of the measures in place to safeguard data.
GDPR Compliance: OWOX BI is GDPR compliant, ensuring that data collection and processing adhere to the strict regulations of the General Data Protection Regulation.
Frequency of Updates: OWOX BI Streaming software updates are released on a regular basis, with no specific timeframe mentioned. However, the frequency of updates is implied to be frequent, as the software aims to provide users with the latest features and improvements.
Management of Updates: The updates are managed by the OWOX BI team, which includes experts in data analytics and software development. The team ensures that updates are thoroughly tested before release to ensure stability and performance.
User Notification: Users are notified about updates through various channels, including the OWOX BI website, social media, and email newsletters. This ensures that users are informed about new features and improvements and can plan accordingly.
Impact on User Data: Updates are designed to minimize any impact on user data. The OWOX BI team ensures that updates do not affect existing data pipelines or reports, ensuring that users can continue to work without interruptions.
Data Ownership: OWOX BI guarantees 100% data ownership for every client. This means that users have complete control over their data and can manage it as they see fit. The company emphasizes that data will never end up in the wrong hands.
Data Portability: OWOX BI supports data portability, allowing users to move their data from one company to another. This feature helps reduce switching costs and provides rival firms with access to valuable customer data, promoting competition and empowering users.
Cookieless Real-time Data Streaming: OWOX BI Streaming ensures that users can collect and process data in real time without relying on cookies. This approach helps maintain data integrity and ensures that users can correctly attribute conversions to sessions, even when a significant proportion of traffic comes from unknown sources.
Data Residency: Users can choose data residency (EU, US, or global) to ensure that data is stored and processed in compliance with regional regulations.
Encryption: OWOX BI encrypts all user data with custom keys, ensuring that data is secure and protected from unauthorized access.
Data Security: The company emphasizes the importance of data security and provides resources to help users manage their data securely. This includes guides on how to query GA4 event data in BigQuery and how to use server-side tracking for accurate user behavior monitoring.
Scalability: OWOX BI Streaming is designed to handle large volumes of data and scale up or down as needed. This ensures that users can adapt to changing business requirements without worrying about data processing limitations.
Flexible Pricing Plans: OWOX BI offers various pricing plans that cater to different business needs. Users can choose the plan that best fits their current requirements and scale up or down as needed. The pricing plans are designed to be flexible, ensuring that users only pay for the resources they use.
Real-Time Data Processing: OWOX BI Streaming processes data in real-time, allowing users to react quickly to changing business conditions. This real-time processing capability ensures that users can scale up or down rapidly in response to shifting market conditions or business needs.
Automated Data Updates: The software automates data updates, ensuring that users always have access to the most current information. This automation feature helps users scale up or down efficiently, as they can rely on accurate and up-to-date data to make informed decisions.
Customizable Solutions: OWOX BI provides customizable solutions that can be tailored to specific business needs. This customization capability allows users to scale up or down as needed, ensuring that their data analytics infrastructure adapts to changing organizational requirements.
Contract Renewal:
Automatic Renewal: Contracts automatically renew for additional successive one-year terms unless at least 30 days before the end of the then-current term, either party provides written notice to the other party of non-renewal.
Renewal Terms: The renewal terms will be invoiced and payable at the then-current rates, which may change from the previous term.
Notice Period: If either party wishes to terminate the contract, they must provide written notice at least 30 days before the end of the then-current term.
Contract Cancellation:
Termination for Cause: Either party may terminate the contract for cause immediately upon written notice if the other party does not cure its material breach of the contract within 30 days of receiving written notice of the breach.
Termination for Convenience: Either party may terminate the contract upon 30 days written notice if there are no outstanding Service Orders.
Effect of Termination: Upon termination, the parties will have no further obligations under the contract, except for any accrued liabilities and obligations that survive termination.
Refund Policy: If the contract is terminated by the customer for OWOX BI’s material uncured breach, OWOX BI will provide a pro-rata refund of all prepaid, unused Subscription Fees for the remainder of the relevant term.
Data Retention: After termination, OWOX BI will make the relevant instance of the Domo Platform accessible to the customer at no additional charge for a period of 30 days after the effective date of termination for the sole limited purpose of downloading or exporting Subscriber Data. After this period, OWOX BI may delete all Subscriber Data in its possession or control.
1.HIPAA Compliance
The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for protecting sensitive patient data. Any company that deals with protected health information (PHI) must ensure that all the required physical, network, and process security measures are in place and followed. Parrot-Cloud-Call-Center software is designed to comply with HIPAA regulations, which include:
2.PCI DSS Compliance
The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. Parrot-Cloud-Call-Center software complies with PCI DSS requirements, which include:
3.GDPR Compliance
The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. Parrot-Cloud-Call-Center software complies with GDPR requirements, which include:
4.SOC Compliance
Service Organization Control (SOC) reports are internal control reports on the services provided by a service organization. Parrot-Cloud-Call-Center software adheres to SOC compliance standards, which include:
5.TCPA Compliance
The Telephone Consumer Protection Act (TCPA) regulates telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and unsolicited faxes. Parrot-Cloud-Call-Center software ensures TCPA compliance by:
