Ease of Use: Users consistently praise the intuitive interface and simple setup process
Customer Service: Many reviewers highlight responsive and helpful support, often going above and beyond
Feature-Rich: Appreciated features include the virtual receptionist, mobile app, SMS/text messaging, and call forwarding
Cost-Effective: Businesses report saving up to 50% compared to other VoIP providers
Reliability: Clear call quality and dependable service are frequently mentioned, especially for small and home offices
App Login Issues: Some users experience frequent password resets and login problems with the mobile app
Call Quality Fluctuations: Occasional poor call quality and connection issues are reported, sometimes linked to outages
Inconsistent Support Responses: A few users mention receiving conflicting troubleshooting advice from support staff
