OneStream Live

Initial Planning & Scoping: Define business goals, data sources, and performance metrics.

Solution Design: Tailor the platform to align with financial processes and reporting needs.

Configuration & Integration: Connect OneStream with ERP systems, data warehouses, and other tools.

Testing & Validation: Ensure data accuracy, workflow functionality, and user access controls.

Training & Change Management: Educate users and align internal processes with the new system.

Go-Live & Support: Launch the platform and monitor performance with expert support.

Typical Duration: 6 to 12 weeks for mid-sized organizations; 3 to 6 months for large enterprises

Extensible Platform: OneStream’s architecture allows deep customization across modules.

Custom Dashboards & Reports: Tailor visualizations and KPIs to specific roles or departments.

Workflow Automation: Build custom workflows for budgeting, forecasting, and consolidation.

Integration Flexibility: Compatible with major ERP systems like SAP, Oracle, and Microsoft Dynamics.

Marketplace Solutions: Access pre-built apps for tax provisioning, capital planning, and more.

Security & Governance: Configure user roles, approval chains, and audit trails to match internal policies.

Scalability: Adaptable for growing businesses or complex global operations.

Setup Fees: Vary based on implementation partner and project complexity; often bundled into service contracts.

Maintenance Charges: Typically included in annual licensing or subscription fees.

Support Costs:

• Standard Support: Included in most plans.

• Premium Support: May incur extra fees for 24/7 access or dedicated account managers.

Training & Consulting: Optional services billed separately or included in enterprise packages.

Customization Services: Advanced configurations or integrations may require additional consulting fee.

Instructor-Led Training: Available both in live classrooms and remote formats for hands-on learning.

Self-Paced On-Demand Courses: Offered via OneStream Navigator, including free and premium versions with labs.

Role-Based Learning Paths: Tailored curricula for administrators, consultants, and business users.

Onsite Training: Available for organizations needing customized sessions.

Authorized Training Partners: External providers like CompIntelligence offer tailored education and change management support.

Community Resources: Access to forums, blogs, and peer support through the OneStream Community.

Defense-in-Depth Strategy: Multi-layered security architecture to protect customer data.

Data Encryption:

• In-Transit: Encrypted using HTTPS/TLS 1.2 or higher.

• At-Rest: Protected with industry-standard encryption protocols.

Secure Endpoints: Requires encrypted connections from source systems for data ingestion.

Cloud & Application Security:

• Designed to counter real-time threats specific to live streaming platforms

• Includes protection against content hijacking, unauthorized access, and infrastructure attacks.

Entity-Level Access Controls: Granular permissions based on user roles and data dimensions.

Regular Version Releases: OneStream frequently rolls out new versions with enhanced features and security patches.

Upgrade Scheduling:

• Cloud Customers: Can initiate upgrades via the Software Upgrade request in the Service Catalog.

• Self-Hosted Customers: Download updates from Solution Exchange and manage upgrades independently.

Support Lifecycle:

• General Support ends 30 months after a version’s release.

• Customers on outdated versions may be transitioned to prepaid support unless upgraded.

Customer Ownership: Users retain full ownership of their content and data uploaded or streamed via OneStream Live.

Portability: Users can export or download their content at any time before cancellation.

Account Access: Data remains accessible until the end of the billing cycle after cancellation.

No Data Lock-In: OneStream does not restrict users from migrating their data to other platforms.

Flexible Subscription Plans: Users can upgrade or downgrade plans based on streaming volume, features, or team size.

Pause Option: Subscriptions can be paused temporarily, taking effect from the next billing date.

Immediate Hold: For urgent pauses, users must contact support via live chat.

Workforce Planning Tools: OneStream’s People Planning and CompAnalytics solutions support dynamic scaling of headcount and compensation models

Auto-Renewal: Subscriptions renew automatically unless canceled before the next billing cycle.

Cancellation Window: Users must cancel before renewal to avoid charges for the next period.

Effective Date: Cancellation becomes active at the end of the current billing period.

No Refunds: Unused time after cancellation is not refunded.

Pause & Resume: Users can pause subscriptions and resume them later via account settings.

Cancellation Steps:

• Navigate to Account Settings.

• Select “Pause & cancel the subscription.”

• Fill out the cancellation form and confirm.

US GAAP & IFRS: Supports global financial reporting standards.

Sarbanes-Oxley (SOX): Offers strict process controls and transparency for compliance.

Revenue Recognition & Lease Accounting: Built-in tools for emerging regulatory requirements.

Contract & Reporting Compliance: Specialized modules for managing regulatory obligations.