Implementing NexHealth is designed to be fast, structured, and highly supportive, typically taking a few days to a couple of weeks, depending on the complexity of the practice. Here’s a breakdown of the typical implementation process:
Kickoff Call
The process begins with a kickoff meeting where the NexHealth team learns about your practice’s goals, workflows, and expectations. You’ll need access to your health record system, a computer with Zoom, and basic setup details like banking information for payments.
System Access & Setup
You’ll provide admin access to your EHR or practice management system. NexHealth uses this to integrate and sync data in real time. If needed, you’ll install the NexHealth Chrome extension for certain systems.
Campaigns and waitlists
Training
Your staff will receive training on how to use the platform. This includes hands-on guidance with templates, forms, messaging, and the iPad app (if used). Training is structured and supported by NexHealth’s help center resources.
Send your first patient campaign to announce the new system.
NexHealth is highly customizable to fit the unique needs of different healthcare practices. Here are the key areas where customization is possible:
NexHealth offers custom pricing plans, and while exact figures are not publicly listed, here’s what’s included and what to expect:
Setup Fees: NexHealth does not charge separate setup fees in most cases. Onboarding and customization are included in the subscription cost
Support Charges: Support is included in all packages. This covers onboarding, training, and ongoing assistance
Contract Buyout: If you're locked into a contract with another vendor, NexHealth may offer to buy out your existing contract to help you switch, though exclusions apply
NexHealth provides a comprehensive onboarding and training experience, including:
NexHealth takes data security seriously and is fully compliant with healthcare regulations:
HIPAA Compliance: The platform is built to meet all HIPAA requirements for handling Protected Health Information (PHI)
NexHealth follows a continuous deployment model, meaning updates are released frequently and incrementally. According to their developer changelog, updates are rolled out monthly or even more frequently, often including improvements to APIs, user interface enhancements, and new feature releases. These updates are managed seamlessly in the cloud, requiring no manual installation or downtime from the user’s side. Practices benefit from the latest features and security patches automatically, without disrupting daily operations.
NexHealth is very clear about data ownership:
You own your patient data. Any information collected through NexHealth—such as patient history, contact details, forms, and interactions—belongs to the healthcare provider
NexHealth is designed to be scalable and flexible, making it suitable for solo practices, multi-location clinics, and enterprise-level healthcare groups. Here’s how it supports scaling:
Cancellation Policy: After fulfilling the initial subscription term (e.g., one month or one year), you can cancel by providing a 30-day notice
How to Cancel: You must contact NexHealth by phone or email, providing your name, office name, location, and contact details. An account manager will follow up to confirm the deactivation date
NexHealth is built to meet strict healthcare industry regulations and standards, including:
Information Blocking Rule: NexHealth supports compliance with the 21st Century Cures Act, which mandates data portability and patient access to health records
Annual Security Risk Assessments: NexHealth conducts third-party audits to assess and validate its security posture and compliance with healthcare regulations
