My Best Practice
By My Best Practice
Demos are conducted by a team member and last 30–60 minutes, allowing you to explore features, ask questions, and visualize how the platform fits your workflow.
The interface is designed to be intuitive, so most users can begin using core features immediately without extensive training.
For more complex transitions, a “White Glove” migration service is available for $250, which includes personalized support to transfer data from your previous EHR system.
Help desk and chat support
The platform is designed for evidence-based clinicians, so the note templates and workflows are aligned with CBT, DBT, EMDR, ACT, and similar modalities.
This step is typically done during the first few days of setup.
Users can configure billing rules and client invoicing preferences during onboarding.
Telehealth setup includes secure video integration and client access via the portal.
My Best Practice is highly customizable and designed to adapt to various clinical and business workflows. Here are the key customization features:
Customizable Therapy Notes: Progress notes are fully editable and include clinical cues. You can tailor them to fit CBT, DBT, EMDR, ACT, and other modalities.
Treatment Plans & Case Conceptualization: These are offered in evidence-based formats but can be customized to match your preferred structure or documentation style.
Intake Forms & Questionnaires: You can build and modify forms using a drag-and-drop builder, allowing for personalized data collection.
Surveys & Outcome Measures: Includes standard tools like PHQ-9 and GAD-7, but you can also create custom surveys.
Client Portal Branding: While not fully white-labeled, the portal allows for some personalization in communication and document sharing.
Group Practice Tools: Includes intraorganizational messaging, shared cloud storage, and supervisory features that can be tailored to team roles.
This flexibility makes it suitable for solo practitioners, group practices, and clinics with specialized workflows
My Best Practice offers transparent pricing with minimal hidden fees. Here’s a breakdown:
Includes unlimited schedulers, billers, and bookkeepers
$60/month (Unlimited Plan)
White Glove Migration: $250 one-time fee for full data transfer and setup support
Training materials and webinars are available at no extra cost
My Best Practice provides a comprehensive onboarding experience designed to help clinicians and practice managers transition smoothly. Key support and training features include:
Webinars & Documentation: Regular updates and training materials are available for new features and workflows.
In-App Notifications for updates and alerts
Support for configuring billing rules, insurance settings, and telehealth features.
Users consistently praise the responsiveness and clarity of the support team, especially during the initial setup and training phase.
My Best Practice is built with HIPAA compliance and data security as core priorities. Here are the main security features:
Encrypted Client Portal: Secure messaging, document sharing, and e-signatures between clinicians and clients.
Two-Factor Authentication (2FA) is implied but not explicitly confirmed.
Automated Superbills and encrypted invoice delivery to client portals.
Mobile app includes biometric login options and encrypted data access.
My Best Practice releases updates regularly, often monthly or quarterly, based on user feedback and evolving clinical needs. Here's how the update process works:
Consistent Updates: The platform actively listens to user feedback and rolls out new features frequently.
AI Notes Enhancements with practice-wide and client-specific settings
New features are often accompanied by tutorials or help articles to guide users through changes.
This agile update cycle ensures the platform remains responsive to clinical workflows and regulatory changes.
My Best Practice has a clear and clinician-friendly policy regarding data ownership and portability:
The platform does not sell personal data to third parties.
My Best Practice will retain data only as long as necessary to provide services or comply with legal obligations.
Sensitive data (e.g., credit card info, login credentials) is encrypted using SSL technology during transmission.
This policy supports ethical data stewardship and ensures clinicians can move or manage their data freely.
My Best Practice offers flexible, user-based pricing that makes it easy to scale:
Add-ons like Telehealth and eScripts can be activated per user as needed.
Charges are monthly, so you’re not locked into long-term commitments for individual users or features.
This makes the platform suitable for solo practitioners, growing group practices, or seasonal staffing changes.
Renewal is automatic, and charges are applied to the payment method on file unless canceled.
Data export is available before cancellation to ensure continuity if switching platforms.
My Best Practice is built with a strong focus on healthcare compliance and data security:
HIPAA-Compliant: Ensures protection of Protected Health Information (PHI) through encryption, secure access, and audit trails.
SSL Encryption: All data transmitted between users and servers is encrypted using Secure Socket Layer (SSL) technology.
Data Ownership: Clinicians retain full ownership of their data, and the platform does not sell or share user data with third parties.
