Initial Setup: The implementation process begins with creating an account and uploading employee information. This phase is crucial for preparing the system without sending premature notifications to employees.
Customization: Depending on purchased add-ons, customization involves setting up Motivosity Bucks distribution, peer-to-peer giving, spot bonuses, and achievement awards. This ensures the software aligns with company-specific goals.
Pre-Funding: Accounts need to be pre-funded to allow employees to redeem rewards. This step can take up to seven days and is essential for a seamless launch.
Launch and Support: The time to launch varies based on company size, ranging from a few days to several months. Motivosity provides phone and email support throughout the process.
Customisation
Custom Fields: Motivosity allows the addition of up to five custom fields for user-specific information, which can be configured for visibility, editability, filtering, and grouping.
Program Customization: Companies can tailor recognition programs by setting up custom rewards, such as company swag or local restaurant vouchers.
Achievement Awards: Businesses can create specific tasks or certifications that employees must complete, which can be tracked and rewarded within the system.
Integration Options: If integrated with an HRIS, data import is streamlined; otherwise, manual data uploads are required.
Flexible Reward Options: Companies can choose from a wide range of reward options like gift cards or charitable donations to align with their culture.
Spaces for Communication: Custom spaces can be created for specific groups within the company to share resources and communicate effectively.
Subscription Plans: Motivosity offers several subscription plans ranging from $1 to $6.50 per user per month, depending on the features included.
Customization Costs: Depending on complexity, customization can range from a few thousand dollars to several hundred thousand dollars.
Data Migration: Migrating data from existing systems can also incur costs, influenced by data size and complexity.
Training Expenses: Training costs vary based on software complexity and duration, potentially reaching several thousand dollars per employee.
Maintenance Fees: Ongoing maintenance fees depend on software complexity and support level required, ranging from a few hundred to several thousand dollars annually.
Training
Onboarding Support: New users receive a welcome email with login instructions and pop-up tutorials within the software.
Help Resources: A comprehensive help desk, community site, and training videos are available for self-help.
Customer Success Representative: Large customers receive quarterly business reviews with a dedicated representative to ensure continued success.
Continuous Updates: Training materials are regularly updated to reflect new features or changes in the software.
Security Measures
Data Protection: Motivosity employs reasonable measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Privacy Compliance: The platform adheres to GDPR compliance standards to ensure user data privacy is maintained.
Secure Infrastructure: Hosted on AWS, Motivosity uses industry-standard security protocols for data protection.
Breach History Monitoring: The system continuously monitors for potential security breaches and takes proactive measures to mitigate risks.
User Access Controls: Access controls are implemented to ensure only authorized personnel can access sensitive information within the system.
Updates
Regular Updates: Motivosity frequently releases updates, often on a monthly basis, to enhance functionality and user experience.
Feature Enhancements: Each update typically includes new features, improvements to existing functionalities, and bug fixes.
User Communication: Updates are communicated to users through release notes and newsletters, ensuring users are informed about new capabilities.
Feedback Integration: User feedback is actively sought and integrated into future updates, allowing for continuous improvement based on customer needs.
Testing Process: Before deployment, updates undergo rigorous testing to ensure they do not disrupt current operations.
Deployment Strategy: Updates are rolled out in phases to minimize impact on users and allow for quick resolution of any issues that may arise.
Data Ownership and Portability
User Data Control: Users retain ownership of their data, with the ability to access, modify, or delete it as needed.
Data Export Options: The software provides tools for exporting data in standard formats, facilitating easy data portability.
Privacy Assurance: Motivosity ensures that user data is protected and not used without explicit consent.
Third-Party Sharing: Data is not shared with third parties without user permission, maintaining strict confidentiality.
Data Retention Policy: Users can specify data retention preferences, aligning with organizational policies and legal requirements.
Portability Support: Support is available to assist users in transferring their data if they choose to switch platforms.
Scaling Up / Down
Flexible Plans: Motivosity offers scalable plans that allow organizations to adjust their subscription based on changing needs.
Seamless Transition: Scaling up or down can be done seamlessly without service interruption or data loss.
Cost Adjustments: Pricing is adjusted according to the number of active users or features required, ensuring cost-effectiveness.
Contract Flexibility: Contracts are designed to accommodate growth or reduction in scale without long-term commitments.
The terms & conditions for contract renewal and cancellation
Renewal Notifications: Users receive advance notifications before contract renewal dates, allowing time for decision-making.
Cancellation Policy: Contracts can be canceled with a specified notice period without incurring additional fees.
Automatic Renewal Option: Contracts may include an automatic renewal clause unless explicitly canceled by the user.
Review Periods: Users are encouraged to review terms periodically to ensure they continue to meet organizational needs.
Modification Rights: Motivosity reserves the right to modify terms with prior notice, ensuring transparency in contractual changes.
Compliance
GDPR Compliance: Motivosity adheres to GDPR standards, ensuring user data privacy and protection for European users.
Data Security Protocols: The software implements industry-standard security protocols to safeguard user information.
Regular Audits: Compliance with relevant regulations is maintained through regular audits and assessments.
Certification Standards: The platform meets various certification standards relevant to data security and privacy.
User Assurance: Compliance measures are communicated clearly to users, providing assurance of data protection practices.
