LeadDesk is a Finnish SaaS provider offering cloud-based contact-center software for sales and customer service. Headquartered in Helsinki, it serves over 2,000 customers, supports more than 20,000 agents, and handles 500 million contacts annually. The platform emphasizes high-quality audio (99.95% uptime), enterprise-grade compliance, and localization across Europe
Founded in 2010 by a team of experienced sales professionals led by CEO Olli Nokso‑Koivisto
First funding: €5.5M round in Feb 2015 led by Dawn Capital and Finnish Industry Investment.
IPO: Listed on Nasdaq First North Finland in 2019; Finnish Industry Investment exited ~10% stake in June 2021, generating €12M & ~244% ROI.
Strategic investment: Viking Venture acquired ~15% stake in March 2023, backing growth.
Outbound sales: Predictive dialer, campaign control, agent efficiency tools—claimed to triple outbound performance.
Omnichannel service: Voice, SMS, email, chat across centralized queues with IVR and customizable routing FinSMEs.
Infrastructure: Proprietary CCaaS stack delivering 500M+ calls annually with high uptime LeadDesk.
Incorporation of AI-powered chatbot (GetJenny) for customer self-service and automation
Enhanced omnichannel routing leveraging Telemagic assets (SMS, email, chat)
