The implementation process for Kordami software is designed to be efficient and client-focused. The company emphasizes a collaborative approach, ensuring that the software is tailored to meet the specific needs of each business. Here's an overview of the typical implementation process:
Kordami begins by understanding the client's unique business objectives and challenges. This phase involves:
Requirement gathering: Understanding the client's needs, processes, and desired outcomes.
Strategic advice: Offering immediate insights and recommendations to help shape the project.
Goal setting: Establishing clear project goals, timelines, and expectations.
This phase is crucial for aligning the software's capabilities with the client's business processes.
Once the planning phase is complete, Kordami configures the software according to the client's specific workflows. This includes:
Customizing templates and workflows for onboarding/offboarding processes.
Integrating with existing systems (if applicable) to ensure seamless data flow.
Testing configurations to verify that everything functions as expected.
If necessary, Kordami assists with migrating data from legacy systems to ensure that all relevant employee information is transferred securely and accurately.
Training is a key part of the implementation process. Kordami provides:
Comprehensive training sessions for employees who will use the platform.
Training materials, such as documentation or video tutorials, to ensure users are comfortable with the system.
Before going live, Kordami conducts thorough testing to ensure that all components of the system work as intended. Once testing is complete:
The system is officially launched.
The client begins using the platform for day-to-day onboarding/offboarding tasks.
After going live, Kordami offers ongoing support to address any issues that arise and ensure a smooth transition:
Monitoring and maintenance services.
Ongoing enhancements based on client feedback.
The implementation timeline can vary depending on factors such as company size, complexity of workflows, and customization needs. Based on general software implementation practices:
For smaller businesses with simpler needs, it may take around 3 to 4 months
For larger organizations or those requiring more customization, it could take up to 6 months or more
Kordami aims to make the process as painless as possible by focusing on efficient collaboration and minimizing unnecessary delays.
Yes, Kordami software can be customized to fit specific business needs. Here are several data points that highlight the platform's customization capabilities:
Workflow Customization: Kordami allows businesses to create easy workflows for each hire, enabling total customization of the onboarding process both before and after a new employee arrives. This ensures that businesses can tailor the platform to their specific onboarding requirements
Templatized Processes: The platform allows organizations to templatize and automate approval, provisioning, employee actions, confirmations, and collections. This flexibility enables businesses to create templates that align with their unique processes, ensuring that the software adapts to their specific operational needs
No Tiered Functionality: Kordami offers full functionality across all pricing tiers, meaning that all users—regardless of organization size—can access the platform's complete set of features. This ensures that businesses of any size can customize the software without needing to pay for premium features
These points demonstrate that Kordami is highly customizable, allowing businesses to adapt the platform to fit their specific onboarding and offboarding workflows, making it a versatile solution for various industries and organizational needs.
Kordami offers a straightforward pricing structure, but there are additional costs that businesses may incur depending on their specific needs. Based on the information available:
Basic Onboarding: Included in all packages at no additional cost. This means that for most users, there is no initial setup fee for the basic implementation of the software.
Concierge Onboarding: If a business requires more hands-on assistance with onboarding (such as personalized setup, training, or complex configurations), Kordami offers concierge onboarding services, which likely come at an additional cost. The exact pricing for concierge services is not publicly listed and would need to be discussed with Kordami based on the organization's specific needs
Included in Subscription: Regular maintenance and updates to the platform appear to be included within the subscription pricing. There is no mention of separate fees for standard maintenance, so users can expect ongoing platform support as part of their monthly or annual subscription.
Basic Support: Included in all packages without extra fees. This ensures that all customers have access to essential support services.
Concierge Support: For businesses requiring more advanced or dedicated support (e.g., priority support, extended service hours), Kordami offers concierge support, which would come at an additional charge. Similar to concierge onboarding, pricing details for this service are not provided upfront and would depend on the organization's requirements
Basic onboarding and support are included in all packages.
Kordami provides a range of training and support options to help new users get acquainted with the platform and ensure a smooth onboarding experience. Here are the key types of training and support available:
Basic onboarding is included in all pricing tiers, ensuring that every user has access to essential guidance for setting up the platform. This includes assistance with initial configuration, workflow setup, and basic usage instructions.
Basic support is also provided across all packages, giving users access to standard customer service for troubleshooting and queries.
For businesses that require more personalized or hands-on assistance, Kordami offers concierge onboarding services. This option is ideal for organizations with complex workflows or those that need more tailored setup support.
Concierge onboarding likely involves more in-depth training sessions, customized implementation strategies, and closer collaboration with Kordami’s team to ensure the platform is fully optimized for the business's specific needs.
In addition to basic support, Kordami also offers concierge support for users who may need priority assistance or extended service hours. This level of support is typically more comprehensive and may include faster response times, dedicated support representatives, or advanced troubleshooting.
After the initial onboarding process, Kordami continues to offer ongoing support to ensure that users can effectively use the platform as their needs evolve. This includes regular updates to the software and access to customer service for any technical issues that arise.
In summary, Kordami offers a mix of basic and concierge-level training and support options, allowing businesses to choose the level of assistance that best fits their needs. Basic onboarding and support are included in all packages, while more personalized services are available at an additional cost.
Kordami takes several measures to ensure the security and privacy of user data. Here are the key security practices based on the available information:
Data Protection: Kordami implements measures to protect against unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information. This suggests that data is likely encrypted both in transit and at rest to safeguard sensitive information.
2. Controlled Access
IP Address Logging: Kordami collects potentially personally-identifying information such as IP addresses for logged-in users. This data is visible only to administrators of the company associated with the user account, ensuring that sensitive information is not publicly disclosed.
Disclosure Policies: Kordami discloses personally-identifying information only in response to legal requests (e.g., subpoenas or court orders) or when it believes in good faith that disclosure is necessary to protect its property, rights, or the public.
Non-Personally Identifiable Information: Kordami collects non-personally identifying information (e.g., browser type, language preference) for improving its services. This data is sometimes aggregated and shared publicly (e.g., usage trends), but it does not include any personally-identifiable information.
In summary, Kordami employs a combination of encryption, controlled access, legal compliance, and secure data handling practices to protect user data from unauthorized access or misuse.
While specific details about the exact frequency of updates are not publicly available, Kordami likely follows a regular update cycle based on industry best practices. Here's an overview of what can be inferred about their update process:
Ongoing Improvements: Kordami is committed to continuously enhancing its platform based on user feedback and evolving business needs. This suggests that updates are released regularly to improve functionality, fix bugs, and introduce new features.
Security Patches: Like most cloud-based platforms, Kordami likely releases security updates as needed to address vulnerabilities and ensure data protection.
Seamless Updates: Given that Kordami operates as a cloud-based platform, updates are likely managed centrally by the company. This means that users don’t need to manually install updates or worry about downtime during the update process. Updates are rolled out seamlessly to ensure minimal disruption to business operations.
Update Notifications: Users are typically informed of new updates through release notes, email notifications, or in-app messages. These communications likely include details about the new features, improvements, or bug fixes included in each update.
User-Driven Enhancements: Kordami emphasizes innovation with purpose, which suggests that they take user feedback into account when planning updates. This means that many updates may be driven by client requests for new features or improvements to existing ones.
While the exact frequency of Kordami's updates is not specified, it is reasonable to assume that they follow a regular update schedule with periodic security patches and feature enhancements. Updates are managed centrally to ensure a smooth experience for users, with minimal disruption to ongoing operations.
Based on the available information, Kordami has a clear policy on data ownership and portability that aligns with industry standards for cloud-based platforms. Here are the key points:
Customer Ownership: Kordami’s terms suggest that customers retain ownership of their data. This means that any data input into the platform by a business or its employees remains the property of the customer, not Kordami.
Data Access: Kordami collects and processes data only as necessary to provide its services, and it does not rent or sell personally identifiable information to third parties without consent. The platform ensures that sensitive data is protected and only accessible to authorized users.
Right to Data Portability: Customers have the right to request that their data be made available in an electronic format, which can be transferred to another service provider if needed. This aligns with standard data portability practices, enabling businesses to export their data if they choose to move to a different platform.
Request Process: If a customer requests their data, Kordami will provide it in a usable format unless the request is deemed too frequent or unreasonable, in which case the company reserves the right to decline. However, they will communicate the reason for any refusal.
Data Retention: Upon termination of services, customers can request that their data be deleted from Kordami’s systems. However, Kordami may retain certain information as required by law or for legitimate business purposes (e.g., legal obligations or dispute resolution).
In summary, Kordami allows customers full ownership over their data and offers the ability to export it upon request, ensuring compliance with modern data portability standards. The company also provides clear guidelines on how long data is retained and under what circumstances it can be deleted or transferred.
Kordami offers flexible pricing and functionality that allow organizations to scale their use of the platform as their needs change. Here are the key terms related to scaling up or down:
Kordami uses a tiered pricing model based on the number of employees in an organization, but all packages come with full functionality. This means that as your organization grows or shrinks, you can adjust your subscription tier without losing access to any core features.
For example, smaller organizations (up to 50 employees) pay a lower monthly fee, while larger organizations (with more than 100 employees) pay higher fees. As your employee count changes, you can move between these tiers accordingly.
Regardless of the pricing tier, Kordami ensures that all customers have access to the same set of features. This is beneficial for businesses that may need to scale up or down because they won’t lose access to important features when adjusting their subscription level.
If an organization requires concierge onboarding or support, these services can be added on top of the basic package for an additional fee. This allows businesses to scale their support needs as they grow or face more complex challenges.
The contract renewal and cancellation terms for Kordami are outlined in its Software Subscription Agreement. Here are the key data points regarding these terms:
Automatic Renewal: Kordami's subscriptions automatically renew for successive 12-month periods unless either party provides written notice of non-renewal at least 30 days prior to the end of the current subscription term
Subscription Term: The initial subscription term begins on the effective date specified in the order agreement. After the initial term, the subscription will continue to renew unless canceled
Pricing Adjustments: Kordami reserves the right to adjust subscription fees for renewal terms. Any increase in fees will not exceed 7% unless otherwise specified in the agreement
Notice Period for Non-Renewal: To cancel a subscription and avoid automatic renewal, either party must give at least 30 days' written notice before the end of the current subscription term
Termination for Breach: Either party can terminate the agreement with immediate effect if the other party is in material breach of its obligations and fails to remedy such breach within 30 days of receiving notice
Termination for Insolvency: The agreement can also be terminated immediately if either party becomes insolvent, files for bankruptcy, or ceases business operations
Data Deletion or Return: Upon termination of the subscription, users must cease using the software and either delete all copies from their systems or return them to Kordami. Users may also be required to certify in writing that all copies have been deleted
Non-Refundable Fees: Subscription fees are generally non-refundable, meaning that once paid, they cannot be refunded even if the subscription is canceled before the end of the term
In summary, Kordami’s contract renewal is automatic unless a 30-day prior notice is given, and cancellation can occur due to non-renewal, breach of contract, or insolvency. Upon termination, users must stop using the software and handle data appropriately as per Kordami’s guidelines.
While there is no explicit mention of specific compliance standards (such as GDPR, HIPAA, or SOC 2) in the available information about Kordami, there are several indications that the platform takes data privacy and security seriously. Here are some key points related to compliance and security:
Data Protection: Kordami emphasizes protecting personally identifiable information (PII) by limiting access to only authorized personnel, contractors, or affiliated organizations that need it to provide services. This suggests that Kordami adheres to general data protection principles, which are often required by compliance frameworks like GDPR.
Encryption and Access Control: While encryption is not explicitly mentioned, Kordami ensures that sensitive information is only accessible to authorized users, which aligns with best practices in data security.
Kordami discloses personally identifiable information only in response to legal requests such as subpoenas or court orders. This suggests compliance with legal frameworks that require companies to disclose data under specific circumstances while protecting user privacy.
Kordami indicates that some employees, contractors, or affiliated organizations may be located outside the user's home country, and by using the platform, users consent to the transfer of their data across borders. This implies that Kordami may comply with international data transfer regulations, such as those outlined in GDPR for cross-border data sharing.
Upon termination of services, Kordami allows users to delete or return their data, which complies with many data protection regulations that mandate the right to data deletion or portability.
Although specific compliance certifications like GDPR, HIPAA, or SOC 2 are not explicitly mentioned in the available information, Kordami follows general best practices for data privacy and security. It likely adheres to widely accepted standards for protecting personally identifiable information, managing international data transfers, and complying with legal requests for data disclosure. For confirmation of specific compliance certifications, it would be best to consult Kordami directly.
