KnowBe4
By KnowBe4
Customer Support and Success: The dedicated Customer Success Manager (CSM) and robust support services are frequently highlighted as significant advantages. Users appreciate the ongoing assistance and best practices guidance.
Continuous Improvement and Innovation: KnowBe4 is noted for its continuous updates and addition of new features, ensuring that the platform evolves with emerging threats and user needs.
Effective Phishing Simulations: The platform's phishing simulation capabilities are highly praised. Users find the simulations realistic and effective in raising awareness about phishing threats.
Comprehensive Training Content: KnowBe4 offers a vast library of training materials, including interactive modules, videos, games, posters, and newsletters. This variety helps keep the training engaging and relevant.
Ease of Use and Integration: Many users appreciate the user-friendly interface and ease of integration with existing systems such as Microsoft 365 and Active Directory. The platform's intuitive design makes it accessible for both administrators and end-users.
Content Relevance and Engagement: A few users feel that some training content could be more engaging or relevant to their specific industry or user base. There are also complaints about the training being too basic for more advanced users.
Aggressive Sales Tactics: There are reports of aggressive sales tactics, including persistent follow-ups and pressure to disclose other vendors being considered.
Pricing Concerns: Some users find the pricing to be on the higher side, especially for smaller organizations or those with limited budgets.
