Initial Setup and Configuration: The implementation process begins with setting up the software, which can be done in minutes due to Keen's fully-managed infrastructure. This involves configuring the Event Streaming API and integrating it into existing systems.
Data Integration: Next, data sources are connected to Keen's platform using the Streams API to enable real-time data collection. This step is crucial for ensuring seamless data flow from various sources.
Customization and Testing: After integration, businesses may customize the analytics and visualization features to fit their specific needs. This phase includes testing to ensure everything functions correctly before going live.
Deployment and Monitoring: Finally, the software is deployed, and continuous monitoring is set up to track performance and make necessary adjustments. The entire process is designed to be quick, allowing businesses to start streaming data in minutes rather than months.
Customisation
Flexible Data Visualization: Keen offers a Data Viz Library that allows businesses to create custom dashboards and visualizations tailored to their specific requirements.
Custom Analytics: The platform supports deploying custom analytics solutions, enabling businesses to analyze their event streams without relying on third-party tools.
Scalable Architecture: Keen's multi-tenant architecture is designed to scale with business needs, allowing for adjustments in data processing and storage as required.
API Integration: The REST API provides flexibility for integrating Keen with other business applications, facilitating a seamless flow of data across systems.
White-Label Solutions: Businesses can deploy white-labeled dashboards within their apps, providing a branded experience for end-users while leveraging Keen's analytics capabilities.
Additional Costs
Subscription Costs: Keen operates on a subscription model, which typically includes access to its APIs, analytics tools, and support services. Pricing details are usually customized based on usage requirements.
Maintenance Charges: As a fully-managed service, maintenance costs are generally included in the subscription fee, covering updates and infrastructure management.
Support Services: Support services may incur additional charges depending on the level of support required by the business. This can range from basic support included in the subscription to premium support packages.
Customization Costs: Any extensive customization beyond standard offerings might involve additional charges, depending on the complexity and scope of the changes needed.
Training
Documentation and Resources: Keen provides comprehensive documentation and resources to help new users understand how to use the platform effectively.
Online Tutorials and Guides: Users have access to online tutorials and guides that cover various aspects of using Keen's software, from basic setup to advanced analytics features.
Customer Support: Businesses can access customer support for troubleshooting and assistance with any issues that arise during implementation or use of the software.
Consultation Services: For more personalized guidance, Keen offers consultation services where experts can provide tailored advice on optimizing the use of their platform for specific business needs.
Security Measures
Data Encryption: Keen employs multi-layer AES encryption to secure data both in transit and at rest, ensuring that sensitive information remains protected from unauthorized access.
Access Controls: The platform includes robust access control mechanisms that allow businesses to manage who can access different parts of their data and analytics tools.
Regular Audits: Security audits are conducted regularly to identify potential vulnerabilities in the system and implement necessary measures to address them promptly.
Compliance Standards: Keen adheres to industry-standard compliance requirements, ensuring that its security practices meet or exceed regulatory expectations for data protection.
Incident Response Plan: In case of any security incidents, Keen has an established incident response plan designed to quickly address issues and minimize potential impacts on customers' operations.
Updates
Regular Updates: Keen releases software updates regularly to ensure the platform remains secure and efficient. These updates include new features, performance improvements, and bug fixes.
Managed Deployment: Updates are managed through a centralized system, allowing for seamless integration and minimal disruption to users.
User Notification: Users are notified in advance of major updates, providing details on new features and any changes that might affect their usage.
Automated Updates: The platform supports automated updates to reduce the need for manual intervention, ensuring users always have the latest version.
Feedback Loop: Keen incorporates user feedback into its update process, allowing for continuous improvement based on real-world usage.
Testing and Quality Assurance: Before deployment, updates undergo rigorous testing to ensure they meet quality standards and do not introduce new issues.
Data Ownership and Portability
User Data Ownership: Users retain ownership of all data they transmit or create using Keen's services. This includes personal data, text, and graphical content.
Data Portability: Keen allows users to export their data, ensuring it can be transferred to other platforms if needed. This supports flexibility and user control over their information.
Use of Data: Keen uses customer data solely for providing services and exercising legal rights related to the service agreement.
System Data Rights: While users own their data, Keen retains rights to system-generated data that does not include personal information.
Aggregate Data Usage: Keen may aggregate user data with other datasets for analysis, but only in a way that de-identifies personal information according to regulatory standards.
Data Retention Policy: User data is stored for a specified period as outlined in the service plan. After this period, data may be deleted unless otherwise agreed upon.
Scaling Up / Down
Flexible Scaling Options: Keen's architecture allows businesses to scale their usage up or down based on current needs without significant infrastructure changes.
Subscription Adjustments: Users can adjust their subscription plans to accommodate increased or decreased data processing requirements as organizational needs evolve.
Resource Allocation: The platform dynamically allocates resources to handle varying workloads, ensuring consistent performance regardless of scale.
Cost Implications: Changes in scale may affect subscription costs, with pricing adjusted according to the level of service required.
The terms & conditions for contract renewal and cancellation
Renewal Process: Contracts are typically renewed automatically at the end of each term unless a cancellation notice is provided by the user.
Cancellation Notice: Users must provide advance notice if they wish to cancel their subscription. The specific notice period is outlined in the service agreement.
Termination Fees: Early termination of contracts may incur fees unless specified otherwise in the agreement terms.
Service Continuity: Upon cancellation, users retain access to their data for a specified period to facilitate transition to other services if needed.
Contract Modifications: Any changes to contract terms require mutual agreement between Keen and the user, ensuring transparency and consent.
Compliance
Privacy Shield Compliance: Keen complies with the EU-US Privacy Shield Framework, ensuring protection for personal information transferred from the EU to the US.
GDPR Adherence: The platform adheres to GDPR requirements, providing robust data protection measures for European users.
PCI DSS Compliance: For financial transactions, Keen ensures compliance with PCI DSS standards, safeguarding payment information.
Regular Audits: Keen conducts regular audits to maintain compliance with industry standards and regulatory requirements.
Data Protection Measures: The platform employs advanced encryption and security protocols to protect sensitive information from unauthorized access.
