The typical implementation process for Juro software is designed to be swift and efficient, often completed within 30 days or less. Here’s a step-by-step overview of the process:
Pre-sales: During this phase, Juro's sales team collaborates with potential customers to understand their contract management needs, types of contracts, and required integrations. This ensures a smooth transition to the onboarding phase.
Onboarding: The onboarding process is focused on getting users up and running quickly. This includes setting up the platform, and configuring templates, workflows, user roles, and permissions. The average onboarding time is around 21 days.
Activation: Once the system is configured, the activation phase begins. This involves migrating existing contracts and data into Juro, ensuring no value is lost in the transition.
Juro offers several options to fit specific business needs:
Overall, Juro's implementation process is designed to be quick and efficient, with a strong focus on customization to meet the unique needs of each business.
Juro's pricing model is primarily based on contract volumes rather than the number of users, allowing for unlimited users, workflows, and templates in all plans. However, there may be additional costs associated with deeper integrations, such as Salesforce, HubSpot, and Workday. These integrations might incur extra charges depending on the complexity and specific requirements of the business. Juro also offers tailored support packages based on the complexity of your workflows, which could influence the overall cost.
Juro provides comprehensive training and support to ensure new users can effectively utilize the platform. This includes:
Onboarding: A structured onboarding process that typically takes around 21 days, focusing on setting up the platform, configuring templates, workflows, and user roles.
Training Webinars: Weekly 45-minute live training webinars tailored for both admins and end-users. These sessions cover essential topics such as template setup, contract creation, approval, negotiation, and signature.
On-Demand Training: Access to recorded training sessions for users who prefer to learn at their own pace.
Juro prioritizes the security of user data with several robust measures in place:
Data Hosting: Customer data is hosted on Amazon Web Services (AWS) servers located in Ireland, benefiting from AWS's stringent physical and network security controls.
Application Security: Juro employs rigorous software security practices, including secure code reviews and a dedicated application security team.
Compliance: Juro is compliant with industry standards such as SOC 2 Type II, GDPR, and CCPA, ensuring that data protection and privacy are maintained at the highest levels.
Incident Response: A documented incident response plan and a detailed cyber insurance policy are in place to handle any potential security incidents.
These measures ensure that Juro provides a secure and reliable platform for managing contracts, giving users peace of mind about the safety of their data.
Juro releases updates regularly to ensure the platform remains cutting-edge and responsive to user needs. These updates typically include new features, performance improvements, and security enhancements. The updates are managed seamlessly, with minimal disruption to users. Juro's team ensures that all updates are thoroughly tested before deployment, and users are notified in advance of any significant changes.
Juro's policy on data ownership is clear: customers retain full ownership of their data. Juro acts as a data processor, meaning it handles and processes data on behalf of its customers but does not claim ownership over it. Regarding data portability, Juro provides tools and support to help customers export their data easily. This ensures that if a customer decides to move to a different platform, they can do so without losing access to their valuable contract data.
Juro offers flexible terms for scaling up or down based on organizational needs. Their pricing model is based on contract volumes rather than the number of users, allowing businesses to scale their usage without worrying about additional user fees. If a business needs to scale up, Juro can accommodate increased contract volumes and additional integrations. Conversely, if a business needs to scale down, Juro's flexible plans allow for adjustments to ensure that the service remains cost-effective and aligned with the organization's current requirements.
Juro's contracts typically include an auto-renewal clause, meaning the contract will automatically renew for a specified period unless one of the parties issues a notice of their decision not to extend the contract. Here are some key points regarding renewal and cancellation:
Auto-Renewal: Contracts automatically renew unless a notice is given by either party to terminate the agreement before the renewal date.
Notice Period: The specific notice period required to cancel the auto-renewal is outlined in the contract. This period allows both parties to prepare for the end of the contract term if they choose not to renew.
Right to Renewal Clause: Some contracts may include a right to renewal clause, allowing a customer to request an extension of their contract to complete ongoing negotiations.
Required Notice: Renewal will only occur if the parties take action to renew the contract, avoiding the need for renegotiation of contract terms.
Juro meets several key compliance standards to ensure the security and reliability of its platform:
SOC 2 Type II: Juro has successfully completed its SOC 2 Type II audit, which confirms its commitment to security, availability, processing integrity, confidentiality, and privacy.
GDPR: Juro is compliant with the General Data Protection Regulation (GDPR), ensuring that personal data is processed securely and under EU regulations.
CCPA: Juro also complies with the California Consumer Privacy Act (CCPA), providing transparency and control over personal data for California residents.
These compliance standards demonstrate Juro's dedication to maintaining high levels of security and data protection for its users.
